I am a creative cloud member, but I can't download Adobe Muse.The download link is followed by this

I am getting an error message that says my mac os x doesn't recognize internet adresses starting with "aam". I have downloaded application from the cloud before, but this isn't working? Thank you

Try http://forums.adobe.com/message/4654323

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I want to work with Creative Cloud -Libraries but I can`t find Libraries in Windows menu. What to do?

I want to work with Creative Cloud -Libraries but I can`t find Libraries in Windows menu. What to do?

Berit, please specify the OS version and software in which you are trying to find library?
Make sure you your software is updated to the latest version. Try to reset the preference of the software as mentioned below:
Photoshop Help | Preferences
InDesign Help | Setting preferences
Illustrator Help | Setting preferences
Let us know if you are still not able to see Library panel in any specific software.
Atul_Saini

Hello, we have both Creative Cloud and Creative Cloud for teams. Can you help me with the difference and if i need to have both?

Hello, we have both Creative Cloud membership and Creative Cloud for team. Can you help me with the difference and if i need to have both? We have 9 employees that are using it. Just not sure if i'm paying for something i don't need.
Thank you

Please refer to Creative Cloud Help | Creative Cloud / Common Questions
CC is for retail use with 20 GB of storage space, CCT is where number of seats are purchased & assigned by one program admin where each seat gets 100GB of storage space.
You can not have both the CC & team in one account as it will only provide you added storage space of 120 GB but you can activate the CC any of them or either of them twice as CC is based on Adobe ID.
Regards
Rajshree

When downloading Creative Cloud, it stalls for long time and never completes the download. How can I resolve this issue?

When downloading Creative Cloud, it stalls for a long time and never completely download. How can I resolve this issue?

CueTheArts for information on how to resolve download errors please see Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

I buy Adobe Creative Cloud yesterday, but I can down load the app and the programs

hi,

Hi Julio.
Are you on mac or pc? what operating system?
Are you getting any error messages? If not, can you describe what you clicked on and then what you saw that was different from what you expected to see?
Generally, once you download and install the desktop manager, you can install apps.
Download, install, update, or uninstall apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html
Pattie

I have a Creative Cloud plan but i can't enter in Business Catalyst with my Adobe Id , why?

I have also try to upload i site from Muse, but the software tel me I have not credential enough!

Hello,
Please provide more information on the issue. What is the exact error message that you get when you try to publish a site from Muse? Also, if you go to Edit -> Preferences in Muse, what is the email address that you see in the "publish with account" section? Is that the same email address that you used to subscribe to cloud?
As for being able to login to Business Catalyst (or mainly to the admin console of your site), you will only be able to do that once you publish a site to Business Catalyst from Muse or Dreamweaver, because only after you do that, a free partner account will be created with the email address that you used to subscribe to cloud with.
Hope this helps.
Cheers
Parikshit

Why do I get a "trial app" when I am a creative cloud member?

Why do I get a "trial app" when I am a creative cloud member?

I would try signing out of the Creative Cloud app and back in...
Preferences > Account > Sign Out
...and see if that makes a difference. If not, you'd probably be better off calling Adobe, there might be a problem with your credentials: 1-800-833-6687
Actually, is there any chance that you logged into the CC app with the wrong Adobe ID?
Maybe a post on the Creative Cloud forum would help too: http://forums.adobe.com/community/creative_cloud

I am a Creative Cloud Member and have the Membership for one Year but in one month it syays expired

I am a Creative Cloud Member and have the Membership for one Year. It has been only one Month and the Plan says expired. I am not sure what has happened but I am unable to find any Customer Care Number of Adobe. Can anyone please help. Its Urgent. I use MAC.

Moving this discussion to the Adobe Creative Cloud forum.
Abhishek_zico you should be able to contact our support team at Contact Customer Care. You will want to work directly with our support team regarding the status of your subscription.

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESK

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESKTOP APP OR EVEN SOLUTION OF RUN OF IMSLIBREPLACER IM STIILL NOT ABLE TO LOGIN TO MY CREATIVE CLOUD FOR DEKTOP APP . PLEASE HELP ME AS I NEED TO GET IN AND EXPLORE MORE OF MY DOWNLOADED S/W
I HAVE TRIED ALL POSSIBLE SOLUTION BUT AM AMAZED HOW THIS IS HAPPENING TO ME.
PLEASE PLEASE HELP ME .Creative Cloud Connection

Hi Alfred,
I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:
1) Go to Start button>> Control panel>> Uninstall a program.
2) Check if you see Browser safeguard there, if yes then uninstall it.
3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.
-Ankit

I'm recent Creative Cloud member and logged-in. In the past I downloaded photoshop but now when I a

I'm recent Creative Cloud member and logged-in. In the past I downloaded photoshop but now when I atempt to use Creative Cloud Manager I receive an error message and a notice to contact customer service?

Hi There - can you tell me what error message you recieve? when you say creative cloud manager - are you referring to the "adobe application manager?" One suggestion is to navigate to http://creative.adobe.com and log on with your Adobe ID, then click on "apps" menu and select the product you want to install - you can choose Photoshop even if you already have it, this will potentially upgrade your Adobe Application Manager if it is out of date and may resolve the issue for you.
thanks,
Todd

Can you tell me how I can ask for help with the following Indesign question: I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whet

I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whether or not my JPEG files were sufficiently HI-Res for the printer. I don't know how I did it but somehow the window has changed so that now it does not have the alphabetical/numerical/Hi-Res information. It just shows the pages in a two page spread in numerical order. How can I restore the window so that I will be able to view the information as I did previously.
Your help will be appreciated,
Don Unwin
[Personal Information Removed]

The pages panel is not the place where you see this information. You can customize the Links panel to show all sorts of things, including the page number, effective and actual ppi, and whether the link is OK or needs updating.

I have been a Creative Cloud member

I have been a Creative Cloud Member. And installed Light Room 5. When I have tried this soft ware, but Adobe asks me to buy this program.
What's going on? Do I have to buy this Light Room 5?

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Fee for publishing folios/apps as Creative Cloud member?

I am a Creative Cloud member and want to take 2 or 3 magazines I design online and make them into apps. I know I have to pay Apple a $99 yearly developer fee but is there any fee I need to pay Adobe? It's confusing becuase with my Creative Cluod Membership it says "Design and submit an unlimited number of iPad apps" so can I make the 2 or 3 magazines into apps each month and pay nothing since I am a Creative Cloud Member or does making each magazine/folio into an app costs $395?...that seems like a cost no small publisher can afford each month.

There is no extra fee that you need to pay Adobe. If you are a Creative Cloud member and you maintain your Apple $99 yearly developer fee, you can submit as many iPad apps as you want.
Check the Apple guidelines for app approval. Apple doesn't automatically approve of any submitted app. For more information, see the Step-by-Step Publishing Guide.

Download touch apps as a Creative Cloud member

What is the process of downloading the adobe touch apps as a Creative Cloud member without paying for them again in the app store?

Hi there!
The following is one creative's feeling on this rather niggling issue.
I am a Creative Cloud subscriber and an 'adobe creative suite'* customer for almost 20 years . * (in all its incarnations)
I'm from Australia where we have consistantly been charged hundreds of dollars more for each and every product, and each and every update untill just recently when our government bought Adobe to their knees over Creative Cloud Subscriptions and forced them to offer us Aussies the same deal that those of you in the US enjoy. (though the full software prices remain an absoloute rout.)
Here in Australia Adobe have a history of charging us a lot extra because they can and the matter at hand is just another example of the same greedy mindset.
Seeing that there have been 564 views on this subject I feel that there is a issue that needs to be addressed here apart from the false or misleading advertising of the Adobe touch apps and wether they are or are not a part of Creative Cloud.
I believe the real question that we are, or should be, asking ourselves is, WHY SHOULD Creative Cloud subscribers BE REQUIRED TO PAY FOR THESE TOUCH APPS when access to the total range of adobe professional level software is all included in the subscription.? For what reason (other than greed) would the little apps be set apart from the rest?
Apps which obviously from their conception were always meant....
a- to be an integral part of the adobe creative cloud workflow
b - and specifically developed to sync directly to our creative cloud accounts
c - to create files which are seamlessly accessed by multiple adobe creative cloud software products across both desktop and portable operating systems.
These apps are not new concepts sitting appart from Adobe's Creative Cloud suite of products.
These apps are the 'touch' or portable counterparts or support apps to the Creative cloud software products for which we pay our subscription.
They are another way , a portable adaptation, of doing the same work we have always done at our desks. (PS they have a long way to reach their potential ).
Bottom line.........They should be available free!
In my opinion the existing situation is just a VERY BAD CUSTOMER RELATIONS EXERCISE.
Any way you look at it it is annoying and upsetting your customers (especially those who are already paying dearly for your service), is just bad for business.
Adobe have already made Adobe Ideas free and they should simply bite the bullet and make photoshop touch etc free also, at least fro Creative cloud subscribers.
Reading the justifications in defence of charging us for these apps is just semantics at best and at worst just plain insulting our custom, our committment & our loyalty.
Afterall we are speaking about $10.49 AU for photoshop touch, and a couple of dollars each for the other supporting mini apps.
Come on Adobe get your act together, In times past we have paid thousands of dollars year after year, for update after update, but at least we owned the software at the end of the day.
Now you have asked us to trust in you by paying for access to use your software on a subscription basis ( heaven help anyone if for some reason we cant afford the payment one month, can you immagine? we can no longer open our files or do any work ) and in spite of this we are still following your lead and moving forward with you.
So I ask that you please dont reward our loyalty by starting to gouge us now with these silly attempts at just making an extra few bucks out of us. It's very sad and quite frankly it's the principal of the matter that bugs me.
All these areguments on behalf of Adobe, like the reply quoted below from David_B " from Adobe staff, in my opinion, only serve to frustrate.
Afterall, doing something just because you can, and because you have the right to, doesn't make it right and doesn't make it good for business.
I think in this day and age if you have no respect for your customers and if you dont show them that they are valued, sooner or later we will just start to walk the other way.
Free services like GIMP are not inferior alternatives, more likely just speed bumps that most of us chose to avoid right now but for how long?
I've read so much about great business practicess, about not only having great products but having great customer service and the rule seems to be that to retain your customers loyalty one should always give more than the customer expects. In this instance something just feels wrong, not a good result I think.
So I'm obviously passionate about this subject and I hope I've made my point, and for those who have been kind enough to read this far , thank you for your time : )
There is a saying " opinions are like ******, everyone has one!....... so what is the good of my rave if there is no FOLLOWUP ACTION?
If there is anyone out there who might know how we might get ourselves heard in a way that Adobe might take us seriously I'd love to hear some ideas.
Right now all I have is a bad taste in my mouth. >: P
I await to be shown that I am wrong about Adobe's attitude towards us.
Namaste
Sii
5.David__B,
16/07/2013 4:51 PM in reply to Hairy Tangerine
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I agree that the messaging could be clearer.
It does state that they are sold separately on the product page for Creative Cloud here"
But if you happened to miss this info before joining its confusing. We are in the process of improving the way they are labelled in the Download Center.
Sorry for the confusion

I've got Creative Cloud registered but Photoshop CC keeps on asking to start a trial

Hello,
Everytime I start Photoshop CC, it asks me to start a trial version instead or become a member. But I'm a paying Creative Cloud member at the moment. I'm logged in to Creative Cloud when I start Photoshop. Adobe CC does work on another new computer. What can be the issue? I've had other Adobe products registrered in the past but I can't exactly recall which versions they were (I had some other version of Photoshop registered before).
The is the message I get (in Dutch):
Before I see this screen I first get a screen where I have to confirm that I'm logged in with the right ID and then I have to accept the terms. After that this screen pops up.

Thanks for your answer. The install is already up-to-date (I also just downloaded it a couple of days), but it doesn't offer any updates at all.
I tried installing the 'Adobe Application Manager' software, but it doesn't work...
I shows the installer but then doesn't install anything. I tried installing it on the troubling workstation (Win 7) and on my own workstation (Win 8) and on neither workstation did it install properly.
As you can see nothing is installed. I also can't find it in the Program Files folder on any computer. Adobe Support Advisor didn't find any problems either.

I am a creative cloud member, but I can't download Adobe Muse.The download link is followed by this

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