I am a Creative Cloud subscriber and am trying to open recently installed Premier Pro.

I have installed Premier Pro and it has worked a few times and now will not open - it is giving the error massage "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again" I have updated my Nvidia drivers and it still will not load. I have opened older Pemier Elements 7 and 11 and they work fine. I have tried other video files (Youtube etc) and they work fine too. I have rebooted Windows 7 without success. Any ideas ?
Just tried Right click on short cut and chose Run as Administrator and that didn't work either -

thanks very much ! no luck I'm afraid. Right click and "run as admministrator" did't work. I dont have an AMD graphics card and so thats not applicable and I am not skilled enough to play around with the BIOS. I figured out I had a NVidia GeForce GTX 260 graphics card and that was not on the Premier Pro list of supported cards. So I found the cuda_supported_cards.txt file and tried to add the "260" to the list - I added the card but when I tried to save the edited TXT file I got an "Access Denied" message and so I am still stuck. Be very grateful for any help. Seems like a lot of folks are having this problem with Premier Pro as the list of supported cards is apparently limited.

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