I am a member of creative cloud and i have downloaded photoshop but nothing is working

@

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing

Similar Messages

  • When I Open Creative Cloud, I Try To Download Photoshop, But This Is What It Shows Me. Please Help, I have a very important picture that i have to work on for the next 2 weeks.

    I Click "Try" and then that pops up.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I am member of creative cloud, so how to install Photoshop touch on iOS iPad 4 & not pay $9.99?

    I am a new member of the creative cloud and I have had no issues installing the creative cloud applications on my desktop (mac and PC), however my question regards installing the Photoshop touch app on the iOS iPad 4 device without having to pony up the $9.99 iTunes app fee.
    http://itunes.apple.com/us/app/adobe-photoshop-touch/id495716481?ls=1&mt=8
    The above URL is the path that the Adobe website provides to download the app, and I can successfully access via iOS iPad 4. However it appears that I need to purchase the app for $9.99. It is not clear how I can use my yearly creative cloud membership to avoid paying the app fee.
    Please advise if I am not looking in the correct place, or if I need to login via my Adobe ID to bypass this iTunes cost.
    I could not locate an installation guideline on the Adobe website, so please advise.
    Ken R. of New Jersey.

    Yup, clear now.
    I do like Adobe apps, but the price tends to be on the high side. I am a bit disapointed that the touch are not available via the cloud subscription, so I will stick with the desktop versions instead as they are more robust anyway.
    I see that Adobe has removed this statement under the plans, when the link is clicked, so I am certain I will not be the only person to be confused regarding what is included.
    Thanks for the follow-up, this was very helpful.

  • Upgraded to Creative Cloud from elements 9 where images are stored in Organizer.  How do I bring them into Creative Cloud and should I download them to Lightroom, Bridge, or Photoshop itself?  Any suggestions?

    Just upgraded to Creative Cloud from elements 9 where images are stored in Organizer.  How do I bring them into Creative Cloud and should I download them to Lightroom, Bridge, or Photoshop itself?  Any suggestions?

    lawrencer72634146 a écrit:
    Just upgraded to Creative Cloud from elements 9 where images are stored in Organizer.  How do I bring them into Creative Cloud and should I download them to Lightroom, Bridge, or Photoshop itself?  Any suggestions?
    It's important to keep in mind that the picture files are NOT stored in the Organizer. They are not stored in Lightroom or Bridge either...
    The organizer is based on a catalog which stores the pictures properties, mainly the location of the pictures on your drive(s). It's the same idea of catalogs in Lightroom, and the nice thing is that Lightroom can convert organizer catalogs to its own format. The most obvious way for you will be to use Lightroom.
    Bridge is a file browser which is a different way than to use catalogs.

  • I downloaded creative cloud and I payed for it but it don't work. He doesn't download the apps nothing works.

    I downloaded creative cloud and I payed for it but it don't work. He doesn't download the apps nothing works.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I got a new computer and i cant get my music on my phone from iTunes. i got an mp3 file and got it on itunes but when i try to get on my phone nothing happenes. my family have helped me but nothing is working. i don't want to delete anything

    i got an mp3 file and got it on itunes but when i try to get on my phone nothing happenes. my family have helped me but nothing is working. i don't want to delete anything. DONT KNOW WHAT TO DO!!!!!!!!!!!!!

    Yes but all your previous content from the old computer will be erased.
    Read this:
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive

  • My computer is saying that I am not in the US and so I am unable to view shows, Youtube, etc. I've gone under the location settings and put US several times but nothing has worked. What should I do?

    My computer is saying that I am not in the US and so I am unable to view shows, Youtube, etc. I've gone under the location settings and put US several times but nothing has worked. What should I do?

    It may not be your computer telling you this, it is probably the company providing the shows to you over the Internet. If that is the case, no setting on your computer can change it because the media company is going by your network address (IP address), which is where your Internet modem (cable or DSL) connects to the outside Internet. If the location of your Internet connection appears to be outside the US (even if it is mistake), media companies that distribute shows under contracts with geographical restrictions may lock you out.
    If you use a service like a VPN service, you may have the ability to use IP addresses from other countries so that you can appear to be connecting from there. But it takes some setting up.

  • I have assisive touch so I cannot use power button on top but my phone wont turn on I tried plugging it in  and pressing the home button but nothing is working?

    I have assisive touch so I cannot use power button on top but my phone wont turn on I tried plugging it in  and pressing the home button but nothing is working?
    please help

    - Connect to computer and it it shows in iTune restore via iTunes
    - Then try letting the battery fully drain. After charging for an hour try the reset (both buttons) and connecting to computer and restore.

  • Can I install CS6 from Creative cloud and still have my existing CS5 software?

    Basically, here is the deal.  I have been working on a couple projects in CS5 but just bought CS6 creative cloud as I want to start using it.  The question I have is, can I still use CS5 to finish up these projects and install CS6 at the same time so I can start working on new ones in CS6?  Or do I need to wait and install CS6 once I am completely done with the projects that are using CS5.  I understand that CS6 would be able to open my CS5 projects, but I just want to finish in CS5 since that is what I am used to.
    Also, on a side note.  With the cloud, will I be able to install CS6 on my desktop at home and my laptop?  Thanks.

    brobideaux wrote:
    can I still use CS5 to finish up these projects and install CS6 at the same time so I can start working on new ones in CS6?
    Yes.
    CS6 installs into a separate directory to CS5 and can still be used at any time after CS6 is installed.
    brobideaux wrote:
    Also, on a side note.  With the cloud, will I be able to install CS6 on my desktop at home and my laptop?  Thanks.
    Yes, each Adobe license permits a maximum of two activations. So you can install on two separate computers.
    http://www.adobe.com/au/products/creativecloud/faq.html
    "Are there any unique benefits that come with my paid membership?
    Yes, as a member of Creative Cloud, you get many benefits that you do not get when you purchase a traditional shrinkwrapped product:
    Access to both the Mac OS and Windows® versions of the desktop applications and the ability to install them on your primary computer and one backup computer. So, if you have a Mac at home and a PC at work, you can install your applications on both as long as they are not running at the same time. See the product license agreements page for more information."

  • Adobe creative cloud and CS6 Illustrator download was a disaster

    After downloading Adobe creative cloud and CS6 Illustrator my system wwent into crash mode with one error after another. Had no less than 4 blue screens of death (BSOD) and I had to do restore but lost most of my files and cannnot get them back. What say you? I unistalled any leftover CC and CS6 illustrator thereafter.

    We can't know. You have not provided any relevant technical info like system specs and the actual crash logs. just saying that it crashes is pretty useless.
    Mylenium

  • My mail is set up but when I touch the mail icon the screen is blank with a message saying 'no message selected' then goes straight to home page. I have rebooted, deleted and reloaded my email account but nothing is working.

    My mail is set up and it comes up with 75 messages received but when I click onto the mail icon the page is blank(White) with the message 'no message selected' and then goes to the homepage.  I have rebooted the iPad and deleted and reloaded my mail account but nothing works.

    The app is crashing for some reason - maybe an email with a very large attachment or some crappy spam email is messing things up. Quit the mail app.
    Go to the home screen first by tapping the home button. Quit/close mail by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on the mail app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close it.  Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    If mail still crashes, go to your webmail in a browser and see if you have an email in there that might be causing a problem and delete it. Then try the app again. If necessary, quit the app, restart the iPad and then try again.
    If that doesnt help, try a reset. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • I am trying to download Illustrator to my creative cloud on Mac and it says "downloading now" but nothing happens, when I click on "Get Started Here" the browser is unable to visit the link as it's invalid...., I am trying to download Illustrator to my cr

    Can anybody give any advice please?

    Capetowncrooner I would recommend utilizing a different web browser or beginning the installation process within the Creative Cloud Desktop application.  You can find more details at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • I cancelled my Creative Cloud and now my Production Premium CS6 won't work!

    When I cancelled the Creative Cloud membership by phone, I informed the Adobe rep that I intended to use our Production Premium CS6 suite instead (which we have had longer than CC.  Now I can't open anything in my CS6 suite.  It's treating it as if it was installed with CC - which it was not.  They both have the same login email address.

    You can try signing with different Adobe ID .
    or  if you wish to sign in using same email ID , try and follow below steps :
    Windows:
    Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
    Type in below command and hit 'Enter' key.
    appdata
    Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm.db file.
    Mac:
    1) Right click on Finder icon and  select "Go-To" Folder option.
      2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
    Then try to activate Production Premium.
    Still face same issue , try clearing SLCache Contents.
    In Windows , first enable Hidden Files and folders view, because most of the files will be hidden by default.
    Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
    Open Adobe folder and locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
    Then try to activate Production Premium.
    Mac :
    1) Right click on Finder icon and  select "Go-To" Folder option.
      2) You will get a text box, type-in below command and then hit 'Return' key.
    ~/library
    3)Then navigate to Application Support>Adobe.
    Under Adobe folder
    locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
    Then try to activate Production Premium.
    If the subscription is not completely removed , sometimes it will still recognize Cancelled CC subscription and prompts error .
    You can check by signing in with different Adobe ID. 

  • I have two whole days downloading creative cloud and fails to download any program that I make my machine is a mac?

    What can I do so that the programs are downloaded I have two whole days and didn't download any program only have the image of creative colad installer and a cloud in the bar top that when I put the cursor on it the cursor changes to a circle of colors and only up to there, what can I do to download the programs help please

    Oliver Alvarado do you receive any specific error message when installing the Creative Cloud Desktop application?  Have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

  • I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.

    I just downloaded Creative Cloud for Photographers and nothing seems to be starting. I cannot download photoshop or lightroom because there is a blue circle in the creative cloud window

    I have similar problems. I install cc-app, start it and get an empty cc screen with a blue timer in the middle of the screen that gives me the impression it tries to connect to something.
    I have been browsing this forum for days and have tried 'everything' I could find:
    - turned off firewall
    - connected directly to the internet without a router
    - opened ports
    - uninstalled cc multiple times
    - uninstalled all Adobe software (used to run CS6)
    - used cc-cleaner
    - manually deleted all adobe related directories
    - removed the OOBE directory multiple times
    - gave cc administrator permissions
    I'm using windows 7.
    Another thing I noticed: when cc is running in the background and I play a computer game, cc takes me back to windows. This only stops when I turn off cc.

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