I am afraid there is a phony site looking exactly like Mozilla. It keeps telling me to update. Each time something bad has happened. I could not get to Google.

Question

Over a period of several weeks I have been getting Fire Fox updates download requests. The first time looked strange, wanted me to download 3 extra things, 1 toolbar, other 2 I forgot. My computer developed so many problems, I had to spend TWELVE HOURS deleting 6 Trojans and 1 worm from the Registry. Next time I could not get to Google, spent hours reinstalling IE. Last time ruined G-Mail, IE spinning round and round, again reinstalling & System Restore. I have been clicking on what should show origin of update and a very authentic website looking like Mozilla comes up. What I don't like is it is insisting my default search engine be changed, among many other things. I tried to contact Support and ask questions thru it but could not get blank to submit. I am afraid to download anymore Fire Fox updates. I have had to spend hours on reinstalling, cleaning, etc. I finally got a blank to submit a question and typed basically what I have here. When I submitted it, it vanished and next page said "Service Unavailable." The pages look very detailed and authentic but I am afraid somebody has been able to duplicate a Mozilla web page. To get here this time I went to Programs in Control Panel and clicked on the hyperlink for Support. The page looks very much the same as the other but the text in the several windows (PC windows, etc,) is darker and smaller. I think I might have to uninstall FireFox but am not sure if I will be able to download it from the authentic website to reinstall it.

Answer 1

Recalling, it definitely was a fake update notification because it had 3 things to install and Mozilla never sends that. The toolbar and some search engine and I don't recall the third, but that was the start of it all. Ever since I have been getting these update notifications. I took you guys advice and used a link provided and went to Fire Fox and downloaded an upgrade. I bookmarked that link and to be safe from now on I will only download it manually from there. It is too bad because for years Fire Fox has been automatically updating but it seems like these phony installers link to a computer and harass them. There was a Google redirect and even a G-mail interference. Next thing I have to do is use those malware and virus cleaners and try and remove any tag links that might be calling these fake update notices. Another one that I think caused trouble is an Adobe Flash Player update. Same thing, Adobe always updated automatically, then it started trying to add these things same as Fire Fox. Thanks everybody, at least I know better what to look out for.