I am awaiting the shipment of phones and trying to sign in to online chat. Since I am not technically a customer yet, it won't let me sign in. What to do??

Sorry about the trouble reaching out through chat, chuckoz. Customer Service Chat is only available with an active My Verizon account, but we're here or through other Social Media options (http://vz.to/1o5NGgs) to answer your questions. What can we help with?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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My mom typed in the wrong email addy and now her mail is locked. It states that there is mail in her outbox but won't let me get to it. any suggestions? Thanks

My Mom typed in the wrong email address and now her mail is locked. It states that it can't be sent because the server rejected one of the recipient's addresses. The message has been placed in your Outbox. Now when I go to the outbox I can not access it. It is like it's locked. She has and IPad version 1. Any help would be appreciated.

This may be of help.
http://apple-ipad-tablet-help.blogspot.com/2011/08/ipad-2-email-address-rejected -by-server.html
If you can't use the mail app now - if it is frozen - quit the app and restart the iPad.
Go to the home screen first by tapping the home button. Quit/close mail by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down onthe mail app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If that doesnt help try resetting the iPad. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Someone help me I still have iPhone 3 and I can't download anything like my slotmania it let me download later version but keeps asking for me to upgrade and trying to figure out why it keeps doing that when I have already got downloaded but won't let me

Someone please help me I have an iPhone 3GS version 4.2.1 8c148a and I downloaded slotmania this morning and it won't let me play it keeps asking if I want to upgrade and I can't upgrade because phone won't let me so I'm wanting to play my game I use to could play it and farmville but for some reason it won't let me play .... Can someone help me figure out something because I'm sure their is a way I can and husband won't upgrade me and I got free upgrade and can't even get because he's cheap it's sad Hugh

What iPhone do you have? You can check in settings>>general>> about.
If you have a 3G you cannot update beyond iOS 4.2.1. The 3G is over 4 years old an was discontinued over 2 1/2 years ago. You need the latest ios to run the latest versions of some apps. If you have a 3GS you can update.
If your phone is not responding, reset it by pressing and holding down both the home button ad lock/ sleep button simultaneously until the Apple logo appears.

How can i cancel my Adobe subscription? There are no options to do it over the phone and no one is answering my online chat...

How can I cancel my Adobe subscription?

Call 800-833-6687 but be prepared to wait on hold for a while, I just went through the process.

Daughter set up ipad mini with a passcode and then forgot the passcode. have not synced on computer yet. it won't let me restore on itunes. says to unlock ipad mini first

daughter set up her ipad mini and put a passcode on but forgot code. has not been set up on itunes yet or an icloud. did put in settings backup to icloud though. when trying to connect to itunes says ipad is disabled connect to itunes and itunes says need to put in passcode. help please thank you

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...

Every time I try to download an app it says billing info is incorrect but its all correct it won't let me sign in using a diff apple id even when I reset my phone anyone else had this problem if so how do I fix it?

Every time I try to download an app it says billing info is incorrect but its all correct it won't let me sign in using a diff apple id even when I reset my phone anyone else had this problem if so how do I fix it?

Amylovelyy wrote:
Every time I try to download an app it says billing info is incorrect but its all correct ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Amylovelyy wrote:
... it won't let me sign in using a diff apple id ...
Settings > iTunes and App store > Apple ID = Sign Out... Then Sign In using the preferred Apple ID.
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.

I just found my old ipod touch (i think 1st generation) and would like to let my toddler use it instead of my phone. I am trying to download apps but it say I need to update to 4.3 but it won't let me update. I have the most recent itunes. any idea why?

I just found my old ipod touch (i think 1st generation) and would like to let my toddler use it instead of my phone. I am trying to download apps but it say I need to update to 4.3 but it won't let me update. I have the most recent itunes. any idea why? I saw a thread saying to purchase the newest software (that was posted a few years ago) I paid 4.95 for the software and it's still saying it can't be updated. Am I just SOL??

The 1G iPod can only go as high as 3.1.3. The 1G does not have an internal speaker or volume buttons on the upper left edge.
Identifying iPod models
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Apple Club - filter apps by iOS version.

My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly.

My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?

Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

Got a question for all you peeps dos anyone know about i phones i have a i phone 3gs which i got unlocked i did a master reset or summin and just had a pic of apple so i plugged it in i tunes downloaded and it now says no service at the top of phone and i

got a question for all you peeps
dos anyone know about i phones i have a i phone 3gs which i got unlocked i did a master reset or summin and just had a pic of apple so i plugged it in i tunes downloaded and it now says no service at the top of phone and i tunes says invalid sim i put the correct sim in it used to be locked too and still says same pls any one with ideas?

hi sorry what happoned is that ages ago i brought a i phone 3gs on 02 network i went to a sml phone shop and payed for them to unlock it. it has been fine till yesterday when i went to reset it from the phone it then turned off and came back on just just an image of a apple for about an hour so i connected to i tunes and it said downloading software after another hr it had finished but then i tunes said in had to insert a sim so i had to un plug the phone from laptop while i did this i put my orange sim in and the i phone said where do i live and had to connect to a internet connection but all the time saying no service where the signal bar is and then says activating i phone it took a few min and said couldnt finish it bec of the signal and to connect it to i tunes to do it so i connected it to itunes and i tunes just keeps saying invalid sim so i took my orange sim out and put a 02 sim in and is still saying invalid sim on itunes?

Have a new iphone 5S and music won't play when headphones are plugged in. Restored the phone and tried again without restoring my info. Any ideas on apps that cause this?

I just purchased a new iphone 5s and music would not play on it with headphones plugged in. They replaced the phone for me but it continued to do this. So I restored the phone and tried to play music on youtube before I restored all my settings and apps....Any suggestions on common apps that may cause this?

We have tried 3 different brands of headphones, including the apple set and auxiliary audio cord.
Also, music works fine before I load all my apps, hence why I ask if anyone knows about any kind of certain apps causing this.

I have 2 iphone 3gs so i plugged 1 of them into my laptop and i downloaded i tunes everything was ok i downloaded songs so after few days i got the other i phone and i did the same thing but every thing (pictures,contacts)of the1 phone was restored to2

i have 2 iphone 3gs so i plugged 1 of them into my laptop and i downloaded i tunes everything was ok i downloaded songs so after few days i got the other i phone and i did the same thing but every thing (pictures,contacts)of the1 phone was restored to the second i phone and all the pictures of the 2 phone had gone and it only had pictures and contacts of the 1 phone anybody plz help i am in egypt and there is noo apple stores in egypt so plz help

plzzzzz help quick

I just tried to install the new IOS version and now my screen is all black.. since an hour. My power button is broken so i cant reset my phone. When i plugg it in my computer, it makes a sound, but the screen stays black. MAY YOU HELP ME PLEASE???

I just tried to install the new IOS version and now my screen is all black.. since an hour. My power button is broken so i cant reset my phone. When i plugg it in my computer, it makes a sound, but the screen stays black.
WHAT TO DO

carter87 wrote:
so i bought this Iphone 4 thats jail broken,
Return it.
Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues
Security vulnerabilities: Jailbreaking your device eliminates security layers designed to protect your personal information and your iOS device. With this security removed from your iOS device, hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware or viruses.
Inability to apply future software updates: Some unauthorized modifications have caused damage to iOS that is not repairable. This can result in the hacked iPhone, iPad, or iPod touch becoming permanently inoperable when a future Apple-supplied iOS update is installed.
... It is also important to note that unauthorized modification of iOS is a violation of the iOS end-user software license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorized software.

I uploaded my photos to my computer. I now have all my albums and photo library on my phone. I cannot get the off my phone and cannot take pictures on my camera.

I uploaded my photos to my computer. I now have all my albums and photo library on my phone. I cannot get the off my phone and cannot take pictures on my camera.

Connect your phone back and resync except this time uncheck all the albums from itunes when you sync. This will take all the albums off your phone and clear up space on your phone.

Yesterday I changed my email password on my home computer. Today, I can't get any new emails on my Samsung Galaxy 4; I deleted the email account entirely and tried to set it up again as a new account, using the new password, but it keeps giving me an err

Yesterday I changed my email password on my home computer. Today, I can't get any new emails on my Samsung Galaxy 4; I deleted the email account entirely and tried to set it up again as a new account, using the new password, but it keeps giving me an error message that reads: Cannot safely connect to server. The new password is working on my home computer. I even tried the old password; it just gave me the same error message.

I'm sorry you're having issues with your e-mail account on your phone Rusty1112. Let's figure out what's going on. First, please try deleting account/information again and then restart phone. When phone is back on, try adding e-mail account again, and be sure you're entering exactly as you set up, meaning its case-sensitive. If you're still getting same error, please let us know and let us know what e-mail account it is, Yahoo, AOL, MSN, etc.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

My toddler got hold of my phone and tried purchasing something it was declined due to no funds he has then deleted my find my iPhone app it won't let me as its going to additional billing information required is there a way to fix this

My toddler got hold of my phone and tried making a purchase it was declined due to insufficient funds he has then deleted my find my iPhone app and I can't reinstall it as its asking for additional billing information is there some way around this

Hello Sammy,
Thank you for providing the details of the App Store issue you are experiencing. To be able to purchase or download apps again, you may need to update your billing information. It sounds like you do not want to associate a credit card with your account, so you may be able to select "None" as a billing option in your account settings.
You can find steps to update your billing information in the following article:
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
If you do notice that there is a pending charge on your account regarding the accidental purchase, I recommend following the steps in the article below to report this to the iTunes Store:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

I am awaiting the shipment of phones and trying to sign in to online chat. Since I am not technically a customer yet, it won't let me sign in. What to do??

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