I am being asked for a serial number when I install CS5

When I installed Creative Suite 5 Master it asked for a serial number, which I provided. Now it is asking me for a serial number upgrade? This is the master collection being installed for the first time, why is it telling me it can't find qualifying software to upgrade?

Branching to a separate discussion.
Jymjeo123 you will want to enter your previous qualifying version serial number.  You can locate the serial numbers under your account at http://www.adobe.com/.  For additional details please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Similar Messages

  • Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasnt the person who set this up originally so I'm a bit

    Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasn't the person who set this up originally so I'm a bit lost, i cant seem to find any serial numbers on the my account section and it seems we have no registered products? can you help?

    Hi There,
    We have checked the details of your team, all seat are assigned properly.
    Now there are few details that we would need in a Private Message so that I can assist you appropriately.
    Name of the user:
    Email of the user:
    Meanwhile, try the below mentioned links.
    Creative Cloud applications ask for serial number
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    [Note: Details that we need is critical, make sure you send them in via Private Message only.]
    Thanks,
    Atul Saini

  • I purchased Adobe CS4.  I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite.  What can I do?

    I purchased Adobe CS4.  I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite.  What can I do?

    Contact support if you have serial number issues. Otherwise start by checking this stuff:
    Sign in, activation, or connection errors
    Mylenium

  • I have the Creative Cloud Photography plan why am I being asked for a serial number?

    I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

    Branching to a separate discussion.
    C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number.  If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
    For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • I am being asked for a serial number for a software update for aperture.I bought this from the app store and can't find the serial number

    I am being asked for a serial number for a software update for aperture.I bought this from the app store and can't find the serial number.any ideas?

    What exactly does the dialog widow say? Can you show us a screen shot?

  • I just upgraded to 9.1.4, and am being asked for the serial number from my packaging, which unfortunately is 1000 miles away at the moment. Any way I can get it from Apple or something? Thanks.

    Just upgraded to 9.1.4, now being asked for a serial number from my packaging, which is 1000 miles away at the moment. Any way out of this? Thanks.

    Add me to the list. This is a nuisance.
    Fortunately, if i click on cancel, Logic will start the next time i run it without asking me. (But it asks again the third time i run it, and so forth - really strange!)
    Please report this bug to Apple! http://www.apple.com/feedback/logicpro.html
    Fox

  • I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

    I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

    I am having the same experience. Did you find a solution??

  • After installing, why is lightroom asking for a serial number, when I am a CC subscriber

    after installing, why is lightroom asking for a serial number, when I am a CC subscriber - I am logged in to my CC account

    I have the same issue. I downloaded for my 30 day trial. My time was up, I started my CC subscription and I'm still prompted for a serial number.

  • Why does ps ask for a serial number when I've joined creative cloud

    I just joined creative cloud and downloaded PS.  Why is it asking me for a serial number or use it as a trial?   Shouldnt it recognize I've paid?
    Imac 27"  Mavericks OS
    Rob

    Adobe has a specific help topic on exactly this issue.
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    -Noel

  • My Creative Cloud is in asks for a serial number when I try to login

    Hi,
    I have the same problem. We purchased creative cloud for teams on Friday. Now it is Monday. When I first started the apps I did not get any screen where it said that I was in trial mode. When I started the apps a second time the trial mode screen came up. I signed up but then it askes for a serial number. I already followed the steps from http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html but I got stuck at step 4. I cannot click deactivate because it is in grey.
    I upgraded from CS4 Standard. I tried we deactivating those programs but that did not work either.
    The computer is Windows 7 Professional
    Can someone help me?

    Hi llsem16,
    As you mentioned that you have Creative Cloud for Team Subscription, did you send an invitation to yourself from the Admin Console(Creative.adobe.com) and accepted the same. If yes then please try updating AAM from the below mentioned link and try launching the software again.
    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
    Also please check for any entries in Host file in this location
    Run-drivers-etc-hosts. Please open hosts file using notepad and if you find any Adobe entries then run this Microsoft fix it to fix the issue.
    http://support.microsoft.com/kb/972034
    Hope this helps.
    Regards,

  • Encore CS6 is asking for a Serial Number when I have Creative Cloud

    I have the same problem identified here:
    http://forums.adobe.com/thread/1024884
    I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro. The first time I try to run Encore, I get the two screens shown in that thread and repeated here:
    "Adobe Encore CS6 cannot run in trial mode. Please relaunch the application and provide a valid serial number."
    "Adobe Premier Pro. Provide a serial number."
    I had previously got the problem identified here:
    http://helpx.adobe.com/premiere-pro/kb/missing-sequence-presets.html
    Following the recommendations fixed the problem, but still Encore has the same issue.
    When I access this URL:
    https://lm.licenses.adobe.com/
    I get the message:
    "Congratulations! You have successfully connected to Adobe License Management Server."
    It appears this is a common problem, but there does not seem to be a common solution. For example, here:
    http://forums.adobe.com/message/4677807
    and
    http://forums.adobe.com/message/4589055
    I checked and have no "Hosts" file.
    Further, here:
    http://forums.adobe.com/message/4677888
    I have found that waiting or rebooting the PC does not fix the problem.
    Lastly, I tried that proposed here:
    http://www.seangw.com/wordpress/2012/08/help-photoshop-cs6-asks-for-serial-number-after-si gning-up-for-creative-cloud/
    And that did not work either.
    Illustrator, Photoshop, and Premiere Pro all work fine.
    So, what is the solution?
    Update, 2012-11-06. I spent 30 minutes on a chat session with Adobe support. The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. To prove the point, the support person pointed me to this page:
    https://creative.adobe.com/apps
    Now on that page, Adobe has done something clever and stupid. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. If you view the same page under Windows 7 it does show Premiere Pro. I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved!
    But I sent him a link to this page:
    http://www.adobe.com/products/creativecloud/tools.html
    However, the support person told me I needed to contact sales. I called them and asked the support guy to wait on the chat session until I had an answer. The lady in sales said that Encore is definitely included in Creative Cloud. But as I was about to relay that information to the support person, he ended the chat session!
    The pleasant lady in sales said she would transfer me to phone technical support. I was on hold for 60 minutes and had to quit to go and do a task.
    Perhaps this will be resolved and I shall update this thread ...

    I got help with this problem.
    You only need to sign out from the creative cloud. Go to preference, sign out. Open Premiere Pro CC, help sign out.
    Then re-open premiere pro cc and sign back in, and you should now be able to open encore as well!
    Worked for me!

  • Trying to instal photoshop and it is asking for a serial number what is this.also is my user ID my email address

    Trying to instal Photoshop and being asked for a serial number
    What is this ,no record of receipt of one
    Also is my email address my user Id

    That would be the email address and password you set up with Adobe. Just sign in.

  • Why am i being asked for a serial nunmber?

    ?

    Inlink if you are being asked for your serial number then it is usually due to the computer not being able to reach the activation server.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection failure.

  • I just updated my Light room to the 5.7 and now it ask for a serial number?

    I just updated my Light room to the 5.7 and now it ask for a serial number when I try to open it, I have the CC plan,anyone know what I should do? Support didn't help much in chat.

    You have probably downloaded the standalone version and installed it. It will have to be removed,, and then you will be able to install from the CC application manager.

  • Why am I prompted for a serial number when trying to open an acrobat PDF?

    I am being prompted for a serial number when I try to open a pdf. I just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps. I made a pdf from an InDesign doc. This wasn't happening yesterday. After making the PDF, I am being prompted for a serial number. What serial number and why to open a pdf?

    >just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps
    What program are you using to try and open the PDF?
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

Maybe you are looking for

  • HT204291 I must continually disconnect and reconnect my airport express to get it to  play my iTunes library on my TV. Why?

    Why must I continually disconnect and reconnect my airport express in order to get it to play my ITunes library on my TV?

  • BT Broadband compatibility with Mac Mini

    Sorry if this question has been asked before but I am hoping to convert from Win XP to a Mac Mini soon and currently use BT as my broadband supplier. Iuse a Voyager 105 ADSL modem (wired) but the driver CD that came with the modem is not mac compatib

  • SQL Query of VO joining to 2 tables assigining to one EO

    R12.0.6 Hello, there is a VO which has a SQL joining 2 Tables. This is being used for a Query Bean (Search Page) This VO i want to assign an EO to modifiy Values in DB (Update Icon in every Row). Does this make sense? ( If doing the transaction will

  • Hyperlink in ALV

    Hi All, I am using radiobuttons to display to different field catalogs in ALV Report. Instead i want to display an hyperlink in the grid display and when i click on that it should display the other field catalog. Can u help me on this. Thanx in advan

  • Where do I find *the* mapviewer bean

    I have been reading this forum and I see people talk about "the" mapviewer bean, I would like to use this bean in my forms, but I can't seem to find it. Should I write my own Bean around the MapViewer class?