I am being asked security questions that i have never had to do before to download apps
I am being asked security questions when trying to download apps. I have never set up these questions so cannot answer the and even if I try no answer is accepted.
Is there a solution so I can continue to download apps?
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74957)
Similar Messages
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TS1368 I am being asked security questions that I have never answered.
I am asked to answer security questions that I have never seen before. They were not on origional set up.
Also, the "forgotten" password are not going to my email address, nor my husbands.Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(78485) -
IV'E TRIED THIS EVENING TO DOWNLOAD A SONG FROM ITUNES AND SECURITY QUESTIONS THAT I HAVE NEVER BEEN ASKED BEFORE ARE NEEDED TO COMPLETE THE DOWNLOAD. WHY?
The security questions have been added to provide additional security for iTunes Store accounts. You will need to set up the questions and answers now, and provide those answers from time to time.
Regards.
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Apple Support says they have to have the answers to the security questions before they can rest my questions...????/
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I do not see any direction for continuing to solve my problem, Help!!!
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
This software is killing the battery life. Anyone find a way to solved this issue with their iPads? If not, is there a way to go back to the last software, this is not acceptable.
I have no issue since upgrade to IOS 7 no loss of battery life and you cant downgrade,apple dont support it
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I'm trying to buy something on iTunes and it's asking me security question that I have never gave the answer for
If you log into your account via http://appleid.apple.com, and select the Password and Security section on the left-hand side of that page are you able to set them ?
If not, then from http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I have an I phone 4s and I got 50.00 gift card for christmas and I put it on my itunes account. Now it wont let me use it cause it keeps asking security questions that we do not know the anwser too. Questions we never set up. What can I do to be able to use the 50.00?
Contact iTunes:
Apple - Support - iTunes - Contact Us -
TS3297 This software asks security questions that you never setup, real bad software!
Beware, after updating to the new version of itunes and trying to purchase a song it thinks it is a new computer and asks security questions that you never setup. Real bad! Still do not know how to reset security questions with new version of Itunes.
Any Ideas?You don't need to buy only from the App Store. If only you knew how to change settings in the security pane of your Mac... You would know that you can change this setting. But of course, you don't need a "babysitter" to make things easy for you.
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Hi All! 1st time I have had this problem: Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to. What next? If I keep missing the questions, it is threatening to lock me out of my account. I am sad.
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75608) -
I am trying to download a song from iTunes and it is asking security questions that I don't remember setting up. Therefore I do not have the correct answers. Any help?
You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
(95884) -
Every time I try to download something onto my ipod touch 4g it asks security questions that I don't know.
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my profile.
If you don't know their answers then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is help me please
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
why am I getting a message suddenly that I am exceeding the gift card limit on my iTunes id for buying gift cards? I have never had a problem before and have a good credit card on file. I bought a $50 card for my son and then went to buy another one and it was refused and has continued to be for a week telling me a I am exceeding the gift card limit for my account? Insights here?
Interesting.
Didn't know Apple accepted PayPal as a payment option in some Stores. Cause they sure don't over here.
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