I am being asked to upgrade my account when I already have a plan to create PDFs from other Word formats

How can I use my account when I already purchased a plan to create PDFs from other documents? It is not letting me proceed as if I don't have an account.

What exactly did you purchase? (Please check your receipt).
And what do you click to get the message?

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Why do I get a prompt to create an iCloud account when I already have one?

When I try to turn on notes so my iPhone and iPad will sync, I am prompted to create an account when I already have one. Why? How can I do this?

Have you created an iCloud account? This is not the account or ID you use for iTunes. And where exactly are you turning on notes? In what area within settings of your devices?

HT3702 Has anyone else had itunes take the money for a purchase out of you bank account when you already have enough money as a credit on your itunes account?

Has anyone else had itunes take money for a purchase out of your bank account when you already have a credit on your itunes account to cover it?

acuna matata wrote:
Dear Carolyn
I tried to forward the email to [email protected] but it was rejected saying that that email address was not recognised. Please could you recheck and let me know
Thankyou
Acuna matata
It should be [email protected] You left out a letter.

How do I open an iCloud account when I already have and AppleID?

how do I sign up for an iCloud account if I already have a AppleID account?

The following has help: Creating an iCloud account: Frequently Asked Questions - Apple Support

Why is the mac app store asking for credit card info when i already have 40 on my account from gift cards

i just redeemed a card for 40 dollars and my account says i have 40 but when i download a 40 dollar app it asks for credit card info? why? i already have the money why does it need credit card info?

To verify your identity.

Upgraded to CS5; TOC Links don't work in the created PDF from InDesign

We recently upgraded to CS5. When we convert our InDesign User Guide to PDF, the main TOC links don't work. The TOC does function from each chapter page but not from the main TOC. We have done our normal steps in Acrobat to link them. Same issue with various user guides that we have. Any suggestions would be great. Thanks

Thanks for your reply. The problem is the whole page is one image and there should be several clickable areas which point to different links.
To solve this we have put a textbox over the clickable area, disabled the background and stroke and then right clicked on the textbox and used the hyperlink option to turn the whole box in to a hyperlink.
We tried several free PDF convertors which couldn’t handle this combination. Then we trailed it with the full desktop version of Adobe Acrobat Pro and it worked a treat. Unfortunately the client didn’t have that software so we signed them up to the online PDF convertor from Adobe and that isn’t handling it.
Here's the sample document: Dropbox - sample-link.docx we have been doing the tests with.

Upgrading Flash Player when I already have the latest verison installed on my computer

I have the latest verison of Adobe Flash Player on my computer which is Adobe Flash Player 11 Active X ( verison 11.9 ) and also I have Adobe Flash Player 11 Plugin and while playing Farmville2 on Facebook, I am asked to download or upgrade my Adobe Flash Player. I have already been asked 3 times in the 45 mintues to upgrade my Player. Is this really neccessary that many times??

You need to clear your browser cache and history so that the "cookie" which indicates a lower version isn't sent to Facebook.

How do I create a new iTunes account when I already have a dysfunctional iTunes account that Apple can't seem to bother fixing?

Apple has no idea how bad their I.D. system is because they have an auto response set up that means they can stay totally uninformed about it unless you are willing to pay $59 for a one-time help service call. I only want to load up my $25 iTunes Gift Card, and to pay $59 for this is not an option for me. The problem is when I try to change my password, the email notification goes to another email address, not the email address I filed with Apple when I opened my account and there is nothing in my account setup that allows me to change this. Apple apparently does not want me to purchase or use an iTunes Gift Card, because I won't use it until Apple fixes this problem they have with their system and everytime I try to get support I get an auto response that is of no help at all; the account password change notification still goes to an email address that is not mine.

I have experienced the exact same problem. There is no good solution to these poorly designed and overly complex login protocols. After unsuccessfully trying to retrieve my password or change my password I finally set up a new email account, a new Apple ID and a new iTunes account.
I know it is not a good solution, but it worked.

Keeps asking to install Flash PLayer when I already have??? Help Please!!!

Flash player worked perfectly fine on my computer and I've had it for about 2 years. But now for the past 2 weeks whenever I turn off the computer or log off the next time I sign in it says I need to install flash player. I have installed it many times but it keeps doing the same thing. I'm tired of installing it everyday so some one please help!!

Hi Gagan, Thanks for the info. You say sometimes the DLM will appear. If you can remember, was it used the last time that you uninstalled and installed?
It is supposed to install the FP and then disconnect, but sometimes it does not.
My suggestion would be to uninstall per http://kb2.adobe.com/cps/141/tn_14157.html This is the offline Uninstaller.
Pay close attention to the last part of this article about rebooting when using IE.
This is the offline Installer :
http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe
Download the Installer and run from your desktop after the Uninstaller is finished. Be sure to not have any Flash running,
close all browsers, check system tray, etc.
Just read over the instructions carefully regarding Security Settings, Permission issues, Norton Security, etc. before Installing.
If you have any questions prior to uninstalling/installing, just post.
Thanks

Download assistant is asking me to sign in when I already have

- trying to download cs5.5 master collection - dowloaded the assistant and signed in (says welcome in top right corner) - chose cs5.5 master suite "download" - chose a directory to put it then clicked ok but the progress bar does not move and it says sign in to continue but i already have - please help!!!!

I changed the location to just my desktop and it seems to be doing it now

I am being asked to upgrade to iCloud Drive but indications are that I will not be able to access up to date details on any of my documents on my Mac without going into iCloud first. Have I got this interpretation right or can I save changes to acce

I am being asked to upgrade to iCloud Drive but indications are that I will not be able to access up to date details on any of my documents on my Mac without going into iCloud first. Have I got this interpretation right or can I save changes to access the new versions on my iMac?

That is Apple's statement:
Using iWork with iCloud Drive - Apple Support
Options for iWork customers
You can upgrade to iCloud Drive today if you want to keep your documents up to date in iOS 8 and OS X Yosemite, and you want to use the iWork web apps on iCloud.com and the Share via iCloud feature.
You can upgrade to iCloud Drive later if you want to keep your documents up to date with your apps on iOS 7 or earlier and OS X Mavericks or earlier.
Upgrade to iCloud Drive today
To access the most recent versions of your documents from a Mac with OS X Mavericks or earlier, you’ll need to go to iCloud.com and access Pages, Numbers, and Keynote from there. On a PC, you can install iCloud for Windows and set up iCloud Drive.
If you upgrade to iCloud Drive now:
Your documents will keep up to date across devices with iOS 8, Macs with OS X Yosemite, PCs with iCloud for Windows, and iCloud.com.
Your documents will no longer keep up to date on devices with iOS 7 and Macs with OS X Mavericks or earlier.
You’ll be able to use the iWork web apps on iCloud.com.
You’ll be able to use the Share via iCloud feature with iOS 8, OS X Yosemite, and iCloud.com.
Documents you previously shared via iCloud will be accessible to collaborators.
Upgrade to iCloud Drive later
Note that until you upgrade your iCloud account to iCloud Drive, you won’t be able to use the iWork web apps on iCloud.com or the Share via iCloud feature. If you don’t upgrade to iCloud Drive at this time:
Your documents will keep up to date across devices with iOS 8 and across devices with iOS 7 and Macs with OS X Mavericks or earlier.
You won’t be able to use the iWork web apps on iCloud.com.
You won’t be able to use the Share via iCloud feature.
Documents you previously shared via iCloud won’t be accessible to collaborators until you upgrade to iCloud Drive.

HT1420 Keep being asked for my audible account id, but i do not know it. It is not the same as my Apple ID as I have tried this

Keep being asked for my audible account id, but i do not know it. It is not the same as my Apple ID as I have tried this

If you've forgetten the details for an Audible.com account, see:
http://audible.custhelp.com/app/answers/detail/a_id/3270
Regards.

HT4009 I am trying to install free apps but am being asked to verify payment account first, why is this happening and will I be charged?

I am trying to install free apps but am being asked to verify payment account first, why is this happening and will I be charged?

Are you currently in the country where your iTunes account is based ? You won't be charged for downloading free apps (some free apps do then allow you to make in-app purchases to unlock extra features, though you can turn that off via Settings > General > Restritions > In-App Purchases 'off'), but if you add or change the credit card details on your account then you are likely to receive a temporary store holding charge to check that the card details are valid and that it's registered to exactly the same name and address as on your iTunes account - that should disappear within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you only want to download free apps then there are instructions on this page for how to create a new account in your country's store without giving a credit card number : http://support.apple.com/kb/HT2534

I recently upgraded and now I a being asked to upgrade again and pay!!

Why am I being asked to upgrade again and pay?

Are you trying to use Adobe Send?
We had an issue on our end earlier today. Can you try again?

My subscription does not expire for another 6 months. Why am I being asked to upgrade ??? If Adobe systems are down, maybe you should redirect us to a page informing us.

My subscription does not expire for another 6 months. Why am I being asked to upgrade ??? If Adobe systems are down, maybe you should redirect us to a page informing us.

We had an issue on our end earlier today. Can you try again?

I am being asked to upgrade my account when I already have a plan to create PDFs from other Word formats

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