I am being charged for 3 GB that apparently Verizon hadn't caught up on that I had used!! The last night of my cycle I called and checked and I had .5 GB left and right before midnight when the cycle ended it caught up on 3 GB!! I now have to pay for this

SO CRAPPY!!! SO FED UP WITH VERIZON!! WE ARE GETTING SCREWED OVER!! I am being charged for 3 GB that apparently Verizon hadn't caught up on that I had used!! The last night of my cycle I called and checked and I had .5 GB left and right before midnight when the cycle ended it caught up on 3 GB!! I now have to pay for this data I know I did not use! I never have my data on!! Now it says I used 7 GB last month!!!

Data usages are always estimated...I don't believe any carrier post data usage in real time. I've had my data increased due to a large chunk being unaccounted for at the time of my cycle. Thankfully when I'm billed for it...it has never pushed me over my limit.

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I just bought a Mac Book Pro and why do I now have to pay for the OS X upgrade?

I just bought a Mac Book Pro about a month ago and now I have to pay for the OS upgrade!!! Is there anyway to avoid this charge?

Click on the  in the top left corner, then About This Mac. The version number will be listed right under OS X.
If it is something like 10.8.3 or 10.8.4 (anything starting with 10.8.x), you can click Software Update to download 10.8.5 for free.

Pay $29 for upgrade now have to pay for compatible scanner/camera etc

So, I just upgraded to the new Lion OS. Thought it would be a good thing. Now my scanner won't work. Come to find out that I cannot update the drivers to the new Lion OS supported drivers cause they don't exist. My Photoshop won't work either. So, basically I paid a low price for a great upgrade, but now I am going to have to pay even more to get new compatible accessories. Anyone else in this same boat?

I have a CanoScan 8400F and have it working perfectly under Lion. I'll try to explain what I did:
First you need drivers and software, go here:
http://usa.canon.com/cusa/support/consumer/scanners/canoscan_series
Select the Canoscan 4400F (YES 4400F) drivers and software, select Mac OSX 10.7 and download the following SOFTWARE (NOT Drivers):
CanoScan Toolbox 5.0 Opener (Mac OS X 10.6/10...
Next select the CanoScan 8400F drivers and software, select Mac OSX (NOT OSX 10.6, JUST OSX) and download the following DRIVER:
8400F Scanner Driver Ver. 10.2.4.1X (Mac OS X...
File Name: 8400fosx10241en.dmg
Next, still in the CanoScan 8400F drivers and software, select Mac OSX 10.6 and download the following SOFTWARE:
CanoScan Toolbox Ver. 4.9.3.4X (Mac OS X 10.2...
File Name: cstbosx4934ej4.dmg
You can open all of these images, but DO NOT INSTALL ANYTHING YET.
Turn off your scanner, unplug the power (yes the power) and unplug the USB cable from the scanner.
Install:
8400F Scanner Driver Ver. 10.2.4.1X (Mac OS X...
File Name: 8400fosx10241en.dmg
Next install:
CanoScan Toolbox Ver. 4.9.3.4X (Mac OS X 10.2...
File Name: cstbosx4934ej4.dmg
Restart your computer.
Plug the power and USB cable into the scanner and turn the scanner on.
Open Image Capture in your applications folder - The 8400F should show up, if not; with Image Capture still open, unplug and then replug the USB cable in (scanner still turned on).
With Image Capture open and the 8400F showing, run the last program you downloaded:
CanoScan Toolbox 5.0 Opener (Mac OS X 10.6/10...
You should be able to close Image Capture and open CanoScan Toolbox. Everything works, even the buttons on the scanner.
I have done this on a virgin install of Lion on an external drive, and it works there also.
Hope this works for you !!

I have uninstalled Garageband due to problems. Now it seems I have to pay for it.

I've had some problems with Garageband when I tried to download extra content. I called Apple Support about a week ago and he said that one solution might be to uninstall Garageband and then reinstall in from Mac App Store.
I've now unnstalled Garageband. To download and install it again it seems I now have to pay for it. I've had my iMac since the end of December last year and it came preinstalled with Garageband. Apple Support is closed today because it's Sunday.
It's not a huge amount but I wonder if this is right?

Done this? Alerts may occur when accepting bundled applications from the Mac App Store - Apple Support (Steps 1 - 4 in particular.)

I lost power to my MacBook Pro before I had saved anything that I was working on...usually I plug my computer it and power it back on and the documents pop right back up when the computer turns on. That did not happen this time.How can I recover this data

I lost power to my MacBook Pro before I had saved anything that I was working on...usually I plug my computer it and power it back on and the documents pop right back up when the computer turns on. That did not happen this time. How can I recover my documents?

If you never saved, auto save does not kick in.
Peter

If I buy iWork on my iPhone, will I be able to install that same iWork through my apple account onto an iPad and be able to use that full screen? Or do i have to pay for a iPad version of iWork, where the screen settings and other stuff are different?

I'd like to get iWork on both my ipad 2 and iphone 4 mainly for traveling purposes... Right now I lent my iPad to my dad whose in somewhere else now so I don't have access to the iPad. So, I was wondering if right now I buy iWork onto my iPhone, and then when the iPad comes home, can I install that same iWork I bought through my apple acout and not have to pay for another version, and the iPad iWork can go full screen beautifully and not ugly?

iWork is universal, so it will work full-res on the iPad. This is true for any app which has the plus sign symbol (in the App Store in iTunes it will say "This app is designed for iPhone and iPad".
Matt

Bought books that are now part of a collection, and I would like to buy the collection but not pay for previously boughten books. Is this possible or will I have to pay for them again? (Tsd training mechanics collection)

ipad mini 2 retina
ios 8.2
i bought some books about automotive engines by TSD training. A total of 3 books.
Earlier i was browsing the iBooks App Store and noticed these books were now part of a 14 course mechanics collection of books.
I wanted to buy the remaining 11 courses (iBooks) in this collection thinking I could just "complete my album" per say as you can when purchasing a collection of music on a given album but it seems I do not have this option. Will I have to pay for these 3 books again if I buy the collection? is there a way around this? Can I choose only the remaining books I need? Any help is appreciated. Thanks in advance

If you want to buy the other books in the collection, you will not be charged for the books you already purchased.

I've never dropped my phone for the 7 months that I've had it but last night I was at a park and when I sat down at a table, my phone as in my pocket and I heard a pop. I took my phone out and the entire screen was cracked. what should I do?

I've never dropped my phone for the 7 months that I've had it but last night I was at a park and when I sat down at a table, my phone as in my pocket and I heard a pop. I took my phone out and the entire screen was cracked. what should I do?

Probably not, since user-caused damage isn't covered by the warranty. But you can take the iPhone to an Apple Store and see if there's anything they can do for you. A phone company store will not service your iPhone at all, to the best of my knowledge.
Regards.

Hi, While writing an email online using Firefox 3.6.3, I was using one of the "CTRL+left or right arrow" to move the cursor along the text. I must have pressed some other key because the display has become huge - and I can't scroll vertically or horizont

Hi, While writing an email online using Firefox 3.6.3, I was using one of the "CTRL+left or right arrow" to move the cursor along the text. I must have pressed some other key because the display has become huge - and I can't scroll vertically or horizontally, which makes using the Mail pages of Hotmail impossible. I have since logged in using MSFT Explorer and it works fine. This problem occurs only on the Mail page of Hotmail Live not on the home page or others.
Could you please let me know if this is a problem with Firefox, or if you have any advice on how to reset the appearance of Hotmail in Firefox?
== This happened ==
Just once or twice
== While I was compiling an email in Hotmail Live

Wow, lightning fast and absolutely right!
Thank you so much!

I got the new update for my macbook air and know it is saying that i have to pay for pages, numbers, and keynote and it said that it was free before i did the update

I got the new update for my macbook air and know it is saying that i have to pay for pages, numbers, and keynote and it said that it was free before i did the update.Can somebody please help... I need pages for a school report.

If you had the previous version of those apps on your machine then the upgrade is free.
If you didn't have them installed you must purchase them.

HT204053 my wife and i have seperate itunes accounts is there a way we can link our accounts to share songs so we dont have to pay for the same song twice?

When the first ipad came out i set it up and created an itunes account, since then she got an iphone and an ipad and everything was good. I had an android but wanted to try out the iphone. When i set it up ut jumpled all of our contacts, apps, and everythin. it was a mess.
Since, i purchased and ipad 2 and an iphone and to keep our stuff from combing i used a different computer and created an new apple ID for myself so our info wouldnt combine, I was wondering if i did the right thing or if i should have went about it a different way. I was going to see if there was a way when she purchased a song i could get it. I dont want to pay for the same song twice and only want to share songs. If i cant do this can i copy her library and paste it into my itunes??
Any help wouldl be greatly apprecieated we both have icloud set up but i cant figure out the best solution.

Welcome to the world of digital media. Your can't really transfer it. I don't know what the rules are about transferring to your spouse but I do know that in some cases when you die, your heirs cannot inherit your digital media. This is why there is still an advantage to buying the CD since the usage rights belong to whomever holds the physical media.
A possible workaround is to burn the songs to a music CD with yout account (tracks only without song titles) and then having your wife upload it as a regular music CD onto her account. It's been a while since i've done this so I'm not sure if it would work now.
Please note that I'm not advocating copyright and/or TOS violations. I'm only suggesting ways to copy music for your own personal use which has traditonally been permitted. I only did this because I wanted to convert iTunes songs to mp3 files so I could burn them onto a data CD for use in my car. It would make sense that since married couples are a joint entity, this would be personal use.
Also, I'm not a lawyer so don't take this as legal advice.

I have been paying for two edge agreements for the past 3-4 months AND i have not gotten a reimbursment for anything...

10/11/2013
Debit Card Transaction
VERIZON WRLS 08253-01 800-9220204 CA 10/09
$92.30
On October 11th I started an EDGE agreement for the NOTE 3. I make a $92.30 payment over the phone (which is listed above). The lady said it would arrive two days after the phone comes out. It didn't show up two days after it came out and my little Droid X went dead on me. I called customer service and asked if the phone has been shipped yet. They said it has not. I asked if I could pick it up in the store instead. They said yes. They said they would cancel the shipment so I can pick it up in the store. I end up going to the store at Torrance Crossroads and I was just about to get the phone. Then sales rep was trying to force me into buying the case and charger package that was a deal with the phone for $100.I said no and he got hurt and quiet over it. 5 minutes later he comes up to me saying the edge agreement is not cancelled and they can not give me the phone. I asked if there is anything he can do or call customer service and verify because customer service told me it could be done. He said no and walked away.
I call customer service and they say that they stopped the order and told me to go back to the store and try again. I did not wanna see the sales rep at Torrance Crossroads so I go to another Verizon store on hawthorne blvd in Torrance. I try the same process and the same thing happens. I tell them to call customer service and verify what is going on. I wait for 2 hours while they talk to customer service and the financial department. They tell me they will start another edge agreement on my girlfriends line and give me the note 3 so I can use it on my line. They said they waved the fee through some promotion since I went through a lot of trouble getting the phone and I should be getting a check in the mail for the $92.30 I paid on 10/11/13.
Ever since then I have been paying for two edge agreements at $29.16 a piece. I have also been paying an extra $8 for insurance on a note 3 that I do not have. I have not gotten reimbursed the $92.30 I paid on 10/11/13. I have been calling customer service since December and have not gotten any where. Today was the last straw when the guy put me on hold and I ended up getting transferred to the sales department... What should I do? Is there anyone that can actually help my situation out. I already suspended my line and will do so for the next 5 months until this is fixed.

@Dakotaep
I am so sorry to hear of your experience with purchasing your new Samsung Galaxy Note 3! This definitely should have been resolved in your first call to us. I would be glad to review your account and ensure the Edge Agreement is corrected. Please accept my "Follow" request and send me a direct message so I can further assist. Thanks!
AnthonyTa_VZW
Follow us on Twitter VZWSupport on Twitter.

HT4082 Why can't I download apps I have to pay for on my new iPad Mini. I have had an Apple id for my iPhone for years. When I try to download apps to my iPad, it says I need to confirm billing info. After I do that, which is the same info as always, it t

Why can't I download apps I have to pay for on to my new iPad Mini. I have had an Apple id for my iPhone for years and have downloaded app to it, no problems. When I try to download apps to my new iPad Mini, it tells me my billing info has to be confirmed. After confirming with same info that is already there it tells me to contact support, no help up to this point.

Could the credit card be expired?
Beyond that, what you need to do is contact iTunes support, they can tell you exactly what is wrong, none of us here can do that.
In the lower right corner of this page is a 'contact us' link. Click on that and you'll see a page full of info and links, one of which is iTunes support.

I bought gta3 on AppStore and when I restored my iPad I have to pay for gta3 again help me

I bought gta3 on AppStore and when I restored my iPad I have to pay for gta3 again help me

Did you buy it directly on your iPad? Did you ever transfer the app to the iTunes content library on your computer? If so, sync it back onto your iPad. If not, then I encourage you to do so regularly for occasions just such as this.
Does the previous purchase of the app appear in your iTunes Purchase History? Usually you just think that you are going to be charged but at the last step the App store sees that you previously bough the app and informs you that it will be free.
Also, is this the same version that you previously bought? Or is this the next major paid version?

If I bought a Macbook within the past month and the RAM starts to malfunction do I have to pay for a new RAM or is it covered by my 1 Year Warranty?

I bought a Macbook Pro a month ago and all of a sudden my computer has been malfunctioning. I went to the apple store and they said that my RAM is not working correctly and now I have to pay $200 for a new one. Do I have to pay for it or should my 1 Year Warranty cover the cost?

I agree with you that Apple should cover it, and that if they're initially unwilling to, then a complaint should be raised. However, the poster remarked that he went to an Apple store, Apple diagnosed the problem as being faulty RAM, and then the poster said that he has to pay $200 for "a new one" (new RAM, I presume). No matter what you or I say on here, if the representative that the poster spoke to brought up a $200 charge, then what is he going to do? "Some users on the internet told me it should be free, so I'm not going to pay that - just fix it for free"?
Or maybe I'm having trouble following what happened. It seems to me that if the poster went to an Apple store and had a system that was within warranty, if Apple found a problem, they would replace it for free. In that case, where did the poster get the number for the $200 charge, and why is it even necessary to ask if it's covered? Either he encountered an Apple Genius who didn't handle the case properly, or there's more to the story that he's not revealing (water damage, or so on).

I am being charged for 3 GB that apparently Verizon hadn't caught up on that I had used!! The last night of my cycle I called and checked and I had .5 GB left and right before midnight when the cycle ended it caught up on 3 GB!! I now have to pay for this

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