I am being charged for data I am not using-can anyone help me?
My iPhone has started using massive amounts of data without my knowing and my phone bill has gone through the roof! Can anyone help me to stop this happening?
I am having the same issue with my iPhone 5. AT&T told me it is a current issue with some sort of glitch between there system and iPhone software, and there is supposed to be a patch coming out for it. But no one knows when, I was told some customers already have it. My AT&T rep told me they would credit me all overages since they can see from my average usage that something is drastically wrong. I have been manually turning off my cellular data whenever I'm not using wi-fi and it is still using data like crazy and charging me for it. Never had this problem until about 3 months ago. I'm calling AT&T again tomorrow since the local store is of no use.
Similar Messages
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Why am I being charged for data when connected to wifi AND not using my phone?!
WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?! This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!
Hello NotHappy101,
I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport -
TS1424 i am being charged for itunes i did not ordr
I am being charged for iTunes I did not order
UI am having the same issue with my iPhone 5. AT&T told me it is a current issue with some sort of glitch between there system and iPhone software, and there is supposed to be a patch coming out for it. But no one knows when, I was told some customers already have it. My AT&T rep told me they would credit me all overages since they can see from my average usage that something is drastically wrong. I have been manually turning off my cellular data whenever I'm not using wi-fi and it is still using data like crazy and charging me for it. Never had this problem until about 3 months ago. I'm calling AT&T again tomorrow since the local store is of no use.
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hi, i am being charge for app i did not order this happer every month i was charge $10 .82
If you are being charged every month then it might be an auto-renewing subscription, in which case there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
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I am being charged for purchases I have not purchased . I go to candy crush and it will pop up and I select no but I am still being charged
Contact iTunes customer support. http://www.apple.com/support/itunes/contact/
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I am being charged for games I am not buying
Why am i being charged for games i did not buy?
Are the games on your iPad or in your iTunes library on your computer?
If so, the games didn't download all by themselves. -
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iTunes Customer Service is an online service unless they feel they need to call you.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store -
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= L.I. -
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Yes, annoying. A couple of options:
While it's playing the current A song, click on the H song to select it (but not double click to play it), when iTunes jumps to the second A song, press the down key and iTunes will remember that you had that H song selected and will move the selection to the second H song while the second A song is still playing. So, still jumps around, but easy to get back to where you were.
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None of these are great, but maybe one of these works better than your current workflow. -
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http://blog.iharder.net/2011/01/25/share-a-windows-printer-with-a-mac/ -
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Edit: nvm disregard, i jst signed in and out
Message was edited by: Hanazawa88Plus my apps like Mail and Safari randomly quit unexpectedly on me daily.
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