I am being charged for something i did not purchase

My checking account shows I have been charged 58.74 on a debit card transaction to the apple itunes store on dec. 26 there is no description of what was purchased nor did I recieve email confirmation about any purchases on any of my devices. Checking all of my accounts did not find any purchases for that ammount or for that time period. What do I do?

The first thing to do is to change your password to your iTunes Store account immediately, in case someone has access to it. Then call your bank and report the fradulent charge. Finally, you can notify the iTunes Store via their web form:
http://www.apple.com/support/itunes/contact/
though with no record of any such purchase in your Purchase History, it would seem more likely that this transaction did not actually go through your iTunes Store account but rather was a mistaken or fake transaction sent directly to your bank in which case there's little or nothing Apple can do for you.
Regards.

Similar Messages

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    I was charged for something I did not purchase. How do I get credit?

    http://www.apple.com/support/itunes/contact/

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    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    You've checked your account's purchase history : http://support.apple.com/kb/HT2727 ?
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  • TS1702 I have been charged for something I did not purchase twice on the same day!  I would like to speak with a human not a computer!  I am considering canceling my itunes account.  I need to speak with a human

    I need help with my account!  I need to speak with a real person!
    <Edited By Host>

    http://www.apple.com/support/itunes/
    We're all just users here like you.  It's also a very bad idea to post personal info like your phone number on a public board like this.  (I've referred this post to a Moderator to have it edited out for your security)

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    U

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    Also, look at your purchase history: iTunes>Store>View My Account>Purchase History.
    Change your password immediately if you feel unauthorized use of your account.

  • I have been billed for something I did not purchase.

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    Does anyone else know the password to your AppleID?  if you suspect your account has been compromised, then go and change your password at  https://appleid.apple.com in the manage section

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    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • I was charged for something I did not buy on I tunes how do you fix this

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  • I am being charded for items I did not purchase.

    I need some help here. Need to talk with someone.

    The first thing to do is to change your password to your iTunes Store account immediately, in case someone has access to it. Then call your bank and report the fradulent charge. Finally, you can notify the iTunes Store via their web form:
    http://www.apple.com/support/itunes/contact/
    though with no record of any such purchase in your Purchase History, it would seem more likely that this transaction did not actually go through your iTunes Store account but rather was a mistaken or fake transaction sent directly to your bank in which case there's little or nothing Apple can do for you.
    Regards.

  • How do I get iTunes to remove a charge for something I did not want to auto renew?

    How do I get iTunes to remove a charge from my chacking account for an auto renew item that I do not want?

    No promises, as this was your fault:
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    http://www.apple.com/emea/support/itunes/contact.html
    iTunes Store: Purchasing and managing auto-renewing subscriptions
      http://support.apple.com/kb/ht4098

  • Account Charged for Items I did not purchase

    I was sent a receipt for a purchase on my account. Fortunately, I do not have a credit card on file, but my gift card that I had on file was almost cleaned out.
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    How do I have this fixed. I couldn't find anything helpful in the iTunes help area.

    I have encounter the same problem
    http://discussions.apple.com/thread.jspa?threadID=2641194&tstart=0
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    The problem is does Apple will do something to stop these problem.
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  • TS1702 i have been charged for things i did not purchase

    i have charges in my email on things i have NOT rented bought and i cant reach a live person u make it impossible to track and work with apple with basically NO customer support! please help zero dk 30 is one i have never looked for and i bet there will b more please contact me.
    <Personal Information Edited by Host>

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

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