I am being overcharged for my Monthly Adobe Creative Cloud

I am a student and I have had this Adobe Creative Cloud for up to four months. It is increasing in cost each month. They provide me with a 22.59 receipt each month but my credit card is being charged more.
Thank-you.

Hi there
I've checked our system and we have charged $22.59 each month. Perhaps check if your credit card issuer is adding a fee to the transactions?
Thanks
Bev

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I'M FED UP WITH NO BEING ABLE TO ACCESS MY ADOBE CREATIVE CLOUD SOFTWARE.

I subscribed to 1 year with Adobe Creative Cloud more than a year ago. I got a discounted price of $29.99 per month instead of the normal $49.99 per month, because I qualified being that I had previously purchased and installed Adobe Creative Design Suite 4. I thought it a great idea to have all the software that the Adobe Cloud offered. A few months into that yearly subscription, I had been using Adobe Muse which was wonderful because I could actually create websites without knowing a bit of code. Yes, I was designing one site and had major difficulty and failed to publish many times. No fear, because a very king gentleman on Adobe Support named Zak did all his best and gave a great amount of attention to resolving this problem. While building that website my client lost patience with me in that I could not publish what the client wanted within reasonable time period because of all these failures in publishing and time in between each staggered resolve periods. I lost that client and ended up with a live website with a great deal of my artwork collected and established there. I decided to keep that website active if nothing more than to present it as a portfolio of sorts. Apparently, Zak, understood my disappointment with losing this client and actually provided me with a years, 12 months subscription to Adobe Creative Cloud. This was wonderful for me and I accepted it graciously. So a year’s subscription proceeded month by month. Unfortunately every month I was subject to having to reaffirm the license for this yearly subscription! I began what ended up to be having to contact support each month for assistance in doing so. For without reactivating this yearly license each month I was subject to interruptions in accessing the software's usage or unable to use it at all. Major frustration...So come the nearing end of this Adobe Creative Cloud's subscription I contacted Adobe Support to voice my complaints on having to do this every month and once again get the subscription activated in order to use my software. This one support technician was giving me a difficult time for some reason and broke our telephone conversation many times as it was necessary for him to update himself with my file??? He came back to me astonished to find 12 months credit and asked me where did I acquire these freebies and on and on. He wanted proof that I had gotten these credits legally even though I reiterated the true story of benefiting from Zak's kindness. He wanted me to provide proof of the letter giving me all these credits and I told him I could and would. But he wanted to keep me on the phone for any duration until I could search my documents and find this letter and show it to him. I told him that I did not have time to search for it that moment and I could provide it later? He was really reluctant to allow this but eventually he requested I post this letter as proof onto my support ticket? Which I got around to do soon after. When posting that proof I asked to be given extra time on the subscription for being so to suspected of fraud? I asked for the hell of it a year or 2 more for Christ's sake? You know what, my support post has yet to be answered and actually I see that it was dismissed to no fault of mine. You haven't heard the most of what I went thru every month with this year’s subscription to Adobe Creative Cloud. Yes, I'm pissed because now they are wanting me to spend $49.99 every month for another year’s subscription? Besides now the Creative Design Suite 4 that I had originally purchased as a full legal copy and acted to provide me with the original $29.99 discount qualification, they say is an OEM copy and does not qualify for the discount... What! Give me a break Adobe? I do not like being treated this way and must state the story as true, which it is, here in this forum. Thanks for listening. Sincerely, John Williams
As of today, Sunday, November 3rd, 2013, I'm still blocked from accessing my ADOBE CREATIVE CLOUD SOFTWARE! I have submitted screenshots and whatever else to Adobe Support and have had no contact. I get a message that states it cannot go online to renew, confirm, update my subscription and therefore I can't access my software. Do you know how long this has been goping on now and how many times i've been interrupted from using this software over the last year?????

Most of us in this forum are users who volunteer on technical issues, and not Adobe employees although they do drop in from time to time. As users we simply have no control over activation and that's why you are not getting responses.
If you havn't done so,you might try the Muse forums and see if you can get a staff member to look into it. Have your case numbers and phone transcripts handy.
Last option is to keep calling customer service until you get someone who will help or ask for a supervisor.
Hope this get resolved,
Gene

Help me figure out if I am able to upgrade an older MacBook Pro for using new Adobe Creative Cloud

Hi everyone.
I have a macBook Pro that I (believe) I purchased in 2009...can't quite remember, but these are the stats on it:
Model Name:
MacBook Pro
Model Identifier:
MacBookPro6,2
Processor Name:
Intel Core i5
Processor Speed:
2.53 GHz
Number Of Processors:
1
Total Number Of Cores:
2
L2 Cache (per core):
256 KB
L3 Cache:
3 MB
Memory:
4 GB
Processor Interconnect Speed:
4.8 GT/s
Boot ROM Version:
MBP61.0057.B0C
SMC Version (system):
1.58f17
Serial Number (system):
730313GZAGV
Hardware UUID:
01E3BE4A-D81C-554B-AD3D-3B6AA556AFCA
Sudden Motion Sensor:
I use this laptop as my home computer but do graphic design on it quite frequently for side jobs but I'm still on OS 10.6.8. My adobe Creative suite is a (not so legal) CS5 that had to be configured to work on this machine.
At work I am about to upgrade my 2010 iMac to the newest OS version and install the new Adobe Creative Cloud suite on it in June. I would like to get the full version, so I can run it on my MacBook too (you are allowed to run two computers with the software purchase) but will this even be possible with my older machine? I can't afford a new one...it doesn't even feel that old.
Also, if it IS possible, then how would I go about uninstalling my CS5? There was quite a bit of tinkering done - not by me so I don't know exactly what - to make it work.
So what should I do? Should I take in to a Mac specialist? Thanks in advance.

10.7 or 10.8 and latest version of one of the browsers listed.
System requirements
The Creative Cloud website is designed to work optimally in the latest versions of Chrome, Safari, Firefox, and Internet Explorer. The site should degrade gracefully on older browsers; you may have trouble using certain features on those older versions. Internet Explorer 8 and earlier are not supported.
Creative Cloud membership provides access to all creative desktop apps for download and installation on your local computer, as well as additional apps and online services. Desktop applications included with your membership are available in both Mac OS and Windows® versions.
Desktop applications
Refer to the following tech specs pages for a complete list of system requirements for each product.
Adobe Acrobat® XI Pro
Adobe After Effects® CC
Adobe Audition® CC
Adobe Digital Publishing Suite, Single Edition
Adobe Dreamweaver® CC
Adobe Edge Animate
Adobe Edge Code preview
Adobe Edge Inspect
Adobe Edge Reflow preview
Adobe Edge Web Fonts
Adobe Extension Manager
ExtendScript Toolkit
Adobe Fireworks® CS6
Adobe Flash® Builder® 4.7 Premium Edition
Adobe Flash Professional CC
Adobe Illustrator® CC
Adobe InDesign® CC
Adobe Muse CC
Adobe Photoshop CC
Adobe Photoshop Lightroom 4
Adobe Prelude® CC
Adobe Premiere® Pro CC
Adobe Scout
Adobe Scout
Adobe SpeedGrade® CC
Adobe Touch Apps
Adobe Touch Apps are sold separately. Their system requirements can be found here:
Adobe Ideas
Adobe Photoshop Touch
Services
Adobe Gaming SDK
Creative Cloud desktop App
• Microsoft® Windows 7 or 8
• Mac OS X v10.7 or v10.8
• Internet connection required

Access Code Won't Work for 12 month Prepaid Creative Cloud Membership

I purchased a 12-month prepaid membership for Creative Cloud at a local Staples on 8/29. After signing in with my Adobe ID, I attempted to enter the code located on the scratch off section on the back of the card inside the package only to continually be told that this code was invalid. Is there a support number I can call or person I can chat with for troubleshooting with this issue? Thanks.

BigIJ24 you may want to try a different web browser to enter the code if you have not done so already. Alterantely you can speak with our chat support at http://adobe.ly/yxj0t6.

I need to buy 3 activation codes for 1 year adobe creative cloud, where can I buy that codes, I need to have it in less than 12 hours, help please!

THE BH PHOTO STORE SEND THAT ACTIVATION CODES?

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
or
Phone support | Orders, returns exchanges

Adobe Creative Cloud 3 month offer says "serial already redeemed"

I recently purchased a Wacom Tablet which included an offer for three months Adobe Creative Cloud full package, which of course I'd like to use. When I go to https://creative.adobe.com/redeem and fill in the serial number I received from Wacom I get the message that the code has already be redeemed, which I haven't yet. What to do?

Hi casam4139571
You will find your valid code for the Adobe Creative Cloud Complete 3-month plan on your personal Wacom user dashboard https://www.wacom.eu/register . Please contact Wacom Europe support ([email protected]) if further assistance is required.
Thanks
Bev

How can I buy only 2 month of Adobe Creative Cloud usage?

I want to provide to some of my workers a 2 month Adobe Creative Cloud license for completing a specific job.
How can I buy only 2 moths and which are the prices?
Thank you so much by any assistance you may provide on this.

Hi IUZ,
You can buy Creative Cloud without an Annual Contract for two months and once you are done with the work if you wish , you can cancel the subscription any time without any cancellation charges .
You will have to buy these under two different email Id's.
This link would share the pricing structure with you .:: http://www.adobe.com/products/creativecloud/buying-guide.html
Regards,
Kartikay Sharma

Adobe Creative Cloud Package Options

I am currently paying $9 a month for the basic adobe creative cloud package. I use lightroom religiously but never use photoshop. I do however use photoshop elements with my templates for marketing etc. Is this feature available with the package I have? If so where can i find it? If not is it possible to replace adobe photoshop with elements instead?

Photoshop Elements is not part of the Cloud

Adobe creative cloud not finding updates

Hey everyone,
I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.
On my Desktop however, I was prompted to download a lot of updates, downloaded them all, but to my surprise, photoshop wasn't an app included with an update, or at least it's still 14.0.
Is there any way I can fix this? I've been searching and searching and unable to find an answer.
Thank's for your help.

@sanchaithw,
As Vikas mentioned "if you are in an enterprise environment and could you please check with your Admin if he has disabled/suppressed updates from Adobe and hosting in on a local server"
Please let us know if this works, if not please check your private messages so that we can setup a connect session to resolve this.
Regards,
Ashutosh

My ipod shuffle won't charge after not being charged for a month... did the battery officially died?

my ipod shuffle won't charge after not being charged for a month... did the battery officially die?

maybe you can control the room temperature.... i try to charge iPod shuffle beside the mini fan, so heat from shuffle can blown away... or maybe, you can charge the iPod in Air Conditioned room....
i think this device have a mechanism to cut off the charging process if device temperature too hot. such a safety system so this ipod won't burn out when overcharging.
i hope it can help you...
and trust me IT WORKS....

Why cannot get the LR app in Adobe creative cloud? Now LR is a trial on my laptop and I am paying every month for CC. I am desperate, becaus I didn't get the solution. Also LR mobile I cannot intall it anymore.

I hope I get the solution now after trying days and days I am a member of CC and I pay every month. So why there is not a good helpdesk to communicate with.

Thans alle. I will try this Tomorrowland
Verstuurd vanaf mijn iPhone
Op 10 mei 2014 om 19:10 heeft Simon G E Garrett <[email protected]> het volgende geschreven:
Why cannot get the LR app in Adobe creative cloud? Now LR is a trial on my laptop and I am paying every month for CC. I am desperate, becaus I didn't get the solution. Also LR mobile I cannot intall it anymore.
created by Simon G E Garrett in Photoshop Lightroom - View the full discussion
Try this:
Go to http://prodesigntools.com/adobe-cc-direct-download-links.html and download and install LR5.4 from there.
You MUST follow the instruction under the heading "Note: Very Important Instructions".
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6371505#6371505
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Start a new discussion in Photoshop Lightroom by email or at Adobe Community
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I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

Sent from my iPhone
Begin forwarded message:
From: John T Smith <[email protected]>
Date: December 6, 2014 at 12:45:42 PM EST
To: Giuliana Bono <[email protected]>
Subject: I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
Reply-To: [email protected]
I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
created by John T Smith in Adobe Creative Cloud - View the full discussion
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6991257#6991257 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

HT1212 i just found my phone after it being lost for a month and it has a passcode on it that i dont remember how do i get it off without losing everything i have on it

just found my phone after it being lost for a month and dont remember the passcode what do i do

Maybe call Apple Corp/Security..................
Presumably you can prove you are the Owner...

Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke

Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke
Message was edited by: Hauke Juergens : Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke

Posting here is not going to help you. This is a user to user forum. No one here has any ability to manage your account.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Update my payment for my monthly adobe membership

My time is running out for my adobe creative cloud monthly membership and I need to process my payment method today

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I am being overcharged for my Monthly Adobe Creative Cloud

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