I am being prompted to enter a serial number after entering my Adobe ID

I'm experiencing a similiar problem. After downloading and installing from the manager, the program opens up as a trial version, which then asks for me to put in a serial number. I was under the believe that Creative Cloud needs no serial number. After attempting to get help from Tech Support via the chat, both representatives gave me roundabout answers, including one that said something about "24 hour activiation"? This is very frustrating. Along with work, I'm beginning to feel that I lost money behind this.

Branching this to a seperate discussion.  The previous discussion was regarding corruption of the Adobe Application Manager.

Similar Messages

  • I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

    I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

    You might be using the wrong number.  Try chat for some help:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

    trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

    Thank you guys for the quick answer! Muche appreciated
    I've tried all suggested solutions, but no luck :-(
    - tried http://support.microsoft.com/kb/2765260 > no help and by the way the hotfix provided is not applicable for 2012 R2.
    also tried "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regii -enable -i" and got this :
    Microsoft (R) ASP.NET RegIIS version 4.0.30319.33440Administration utility to install and uninstall ASP.NET on the local machine.Copyright (C) Microsoft Corporation.  All rights reserved.Start installing ASP.NET (4.0.30319.33440).This option is not supported on this version of the operating system.  Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog,  the Server Manager management tool, or the dism.exe command line tool.  For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.Finished installing ASP.NET (4.0.30319.33440).
    http://social.technet.microsoft.com/wiki/contents/articles/14582.sharepoint-2013-install-prerequisites-offline-or-manually-on-windows-server-2012-a-comprehensive-guide.aspx
    > is not for 2012 R2.
    For the automated install script (http://gallery.technet.microsoft.com/office/DownloadInstall-SharePoint-e6df9eb8) Craig mentions that the script are not yet compatible
    "SharePoint 2013 SP1 and Windows Server 2012 R2 support coming soon
     I will be updating this script with support for SharePoint 2013 Service Pack 1 installations along with support for Windows Server 2012 R2 in the near future. Thank you to everyone for the interest in my scripts - it is much appreciated! "

  • I need to enter my serial number after trial expired

    I have a serial number but I don't know where to enter it to keep my subscription running

    You don't.
    The subscription model requires that you install Lr from the CC Desktop App: this doesn't need a serial number.
    The stand-alone does - and it's likely that you're running the stand-alone version of Lr.
    You need to uninstall this version, and install again from the Desktop app (you won't lose anything by doing so) at which point you'll be good.

  • Deactivate Serial Number after deinstallation of Adobe Photoshop

    I have deinstalled Adobe Photoshop without deactivating the Serial-Number. Now I cannot install again. What can I do?

    Margit Bartuschka wrote:
    I have deinstalled Adobe Photoshop without deactivating the Serial-Number. Now I cannot install again. What can I do?
    Margit,
    That's the problem with uninstalling PS without deactivating it first, the records show that the program is still active.
    I agree with Conroy, you can contact Customer Support and explain what happened, they will be able to help you. 
    Here's the link:
    http://www.adobe.com/support/service/
    Hope that helps.
    Amada

  • How do i enter a serial number for an existing program that resides on this computer?

    how do i enter a serial number for an existing adobe acrobat xi stnd program that resides on this computer?

    Hi joanp65961507,
    Could you please specify more on the same.
    Let me know if there is any message window that prompts you to enter the serial number.
    You might not have activated Acrobat on your system after buying it which is why it is asking to provide the serial number.
    Refer: Installing and Activating a Try & Buy product
    In case, you don't know your product serial number, then please refer the following link:
    Find your serial number quickly
    Please let me know more so that I can analyze the issue and help you out with the same.
    Regards,
    Anubha

  • Premiere 12 wont change the program from trial when i enter the serial number

    I have bought adobe premiere elements and Photoshop 12 . When i install the software i ad the serial number and it installs. However when i start using the program it says its in trial mode and i need to enter a serial number?

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Mylenium

  • I have just transferred my application file from an Imac to an identical Imac, both running OS 10.9.5. When I attempt to open Photoshop 6, I am prompted for the serial number. I enter the serial number provided by Adobe, which I have confirmed with my "pr

    I have just transferred my entire application file from an Imac to an identical Imac, both running OS 10.9.5. Everything works fine, excepting that when I attempt to open Photoshop 6, I am prompted for the serial number. I enter the serial number provided by Adobe, which I have confirmed with my "previous purchase" records kept by Adobe. It is demanding a "qualifying product", all of which is contained in the complete files I transferred. Why can't Adobe recognise my valid serial number for Photoshop 6?

    I have just transferred my entire application file from an Imac to an identical Imac,
    Say what?
    Please use the proper installer.
    Are you really talking about Photoshop 6 or about Photoshop CS6?

  • Photoshop prompts me to enter a serial number... Cloud-subscriber

    I have a cloud subscription, but still Photoshop prompts me to enter a serial number...(!) I have re-installed photoshop, but no help in that... What to do?

    Refer to this:
    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
    Mylenium

  • I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?

    I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?

    There is no pop up. There is a window that is part of the installation process. If you entered a wrong number, like a redemption code, you would have wound up installing it as a trial. In that case, go to the Help menu in the editor and look for an option there.
    If that isn't what you're talking about, you really need to explain in more detail.

  • After more than a year I am being asked to enter my serial number again and when i enter it it no longer works

    After more than a year I am being asked to enter my serial number again and when i enter it it no longer works

    Same here. Called support and waiting for someone for more than an hour now!!!
    Adobe, please fix!

  • Hello. i have used up the free trial of premier pro cc. now i want to buy the rral package. it is prompting me to enter the serial number, but i dont know where i can get one. kindly trll me how i can get one of these. thanks.

    Hello. I have exhausted my free trial of premier pro cc. Now I want to buy the real one. It is promoting me to enter the serial number. But I don't have one. Can anyone please tell me how to get one and from where.

    Sushant,
    The Country of the Adobe ID, payment details & store has to be same.
    Please see the link below that explains both of these cases:
    If you do have a credit card and billing address in the country associated with your Adobe ID...
    If you do not have a credit card and billing address in the country associated with your Adobe ID...
    How do I complete a purchase when I get an incorrect "country" error?
    IF you need to contact our support staff, please check that you are logged in to adobe with your adobeid and use this link to access support :  Contact Customer Care . Scroll down and click on the blue bar that says, "Still need help?” Contact us."
    Pattie

  • How do I get the window to come so I can enter my serial number for full version of element 11?

    can not find window to enter my serial number so I can download element 11 full version

    You download the installer then launch it.
    Then you enter the serial number when prompted by the installer.

  • Alert (260000,130) The serial number you entered cannot be verified....

    I have an MBP and just bought a MacBook 2 today. I bouth AppleCare Protection Plans for both and am attempting to register them. I know where to find the serial number, that's not the issue, the issue is that the serial numbers are not being accepted for either computer! I get the following error on both:
    Alert (26000,130) The serial number you entered cannot be verified. Please check the product's serial number and enter it again. Or, call Apple for assistance....
    We've checked the serial numbers in the About This Mac in both, the serial numbers under the batteries, entered and re-entered them several times, and continue to get the same message. I found one posting on the forums from a person that experienced this with their iPod and the community told them they were crazy, I'm hoping someone can give me a little more direction than that...
    Thanks,
    JAB*

    To make sure that you are not mis-reading the serial number, use keyboard copy and paste to enter the serial number in the form.
    Click the blue apple, click About this MAC, click more info
    Highlite the serial number (put cursor before the first number, press and hold the click button and move the cursor to the right until the whole number turns blue. Release the click button. Press and hold the Command button (left of space bar) and then press and release the C key. Release the Command button.
    Go to the form where you want to insert the serial number and place the cursor at the beginning of the field. Press and hold the Command key. Press and release the V key and the copied text will be inserted into the field. Release the command key.
    For those of you that think that this is a Windows procedure, it's not. It goes back to Wordstar on a CP/M system running on an Intel 8080 processor at 2 MHZ.

  • Hello. My trial version of  PSP has expired where I can find the serial number to enter if the suscribption form? I'm stuck ans can not purchase the yearly bundle for cloud creative

    Hello
    I have used the trial version of Dreamweaver and Photoshop; Both have then expired. When I try to purchase an yearly suscribption, during the process, there is step 3 which ask le to enter the serial number, but I do not have access to these number anymore. What should I do?
    Thnaks

    Hello
    Your answer is not fixing the pb I’m facing; Attached a screen shot of the issue I face.. Can you help urgently please? thanks
    Le 17 avr. 2015 à 18:57, jomarielawrence <[email protected]> a écrit :
    Hello. My trial version of  PSP has expired where I can find the serial number to enter if the suscribption form? I'm stuck ans can not purchase the yearly bundle for cloud creative
    jomarielawrence <https://forums.adobe.com/people/jomarielawrence?et=watches.email.outcome> marked Sumit Singh <https://forums.adobe.com/people/Sumit+Singh?et=watches.email.outcome>'s reply on Hello. My trial version of  PSP has expired where I can find the serial number to enter if the suscribption form? I'm stuck ans can not purchase the yearly bundle for cloud creative <https://forums.adobe.com/thread/1819540?et=watches.email.outcome> as helpful. View the full reply <https://forums.adobe.com/message/7447312?et=watches.email.outcome#7447312>
    Marked as helpful:
    Hi Jean,
    Please refer the solutions given in the following help article.
    https://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html <https://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html>
    Hope this helps.
    Regards,
    Sumit Singh
    Following Hello. My trial version of  PSP has expired where I can find the serial number to enter if the suscribption form? I'm stuck ans can not purchase the yearly bundle for cloud creative <https://forums.adobe.com/thread/1819540?et=watches.email.outcome> in these streams: Inbox

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