I am billed 3 times for the same App. I contacted Apple Rebate Centre and ask me to call Sales and Service team at 1-800-676-2755 for assistance. When I called this number outside the US, I got a recorded message to say that this number is invalid.

I further contact the lady from the the Rebate Centre for the email of the Apples Sales and Service. She replied that they do have one. This is strange at this stone age. Can anyone help?

There is a 'Report a Problem' link below the item you have been charged for on every email receipt of your order. Have you tried that link?

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Whilst on holiday i downloaded pictures from my digital camera to my ipad along with video clips. they ran fine. i have just synced with my macbook and the videos have been removed with a message to say that my ipad cant play them! why?

Whilst on holiday I downloaded pictures and video from my digital camera to my ipad. everything was fine. The digital pics and video footage played great! i have just got back and synced my ipad with my macbook and the video clips have been put onto the macbook but not reinstalled on the ipad. I get a message to say that the video clips have not been loaded as the ipad cant play them! Why has this happened? As i deleted the original clips off the camera once they were originally loaded onto the ipad i have no way of reinstalling them. Wat can i do to get them back onto the ipad?

ps when syncing it jumps through steps 1 - 4 real fast, i seem to remeber iphone showing the number of tracks transferring and names, but i see nothing? then it sits on 5 saying "waiting for changes to be applied"

Just got an e mail to say that my Apple ID was just used to download photoshop touch for phone for 2.99 from the App Store with a receipt number. Is this a scam for me to give my Apple ID?

Just got an e mail to say that my Apple ID was just used to download photoshop touch for phone for 2.99 from the App Store with a receipt number. Is this a scam for me to give my Apple ID?

No but there's a link to reset your password. Etc etc..
This is the email I got.
"Your Apple ID was just used to download Photoshop Touch for phone £2.99 from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple"

HT201359 Why i have been billed six times for the same item? Pls help how to refund..

Why i have been billed six times for the same item? Pls help how to refund..

Did you change your card details on your account a number of times when trying to purchase the item, and five of them are temporary store holding charges : http://support.apple.com/kb/HT3702 ?
If they are all 'proper' charges then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 I was billed three times for the same App. what do I do?

I was billed three times for the same App what do I do

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3552 I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for your help.

I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for yur help. nhuttan448

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I was bill 10 times for the same song

Why was I bill 10 times for the same song ..

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (a

Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?

Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?

Hi I got an email from itunes saying that my pre order was ready and when I click on the link from my ipad it takes me to the itunes store app and then it doesn't do anything help with this please.

Hi I got an email from itunes saying that my pre order was ready and when I click on the link from my ipad it takes me to the itunes store app and then it doesn't do anything help with this please .
<Link Edited By Host>

Thanks for your advice, I went to the apple shop today for a face to face meeting with a tech and he checked everything and could not figure out why I was having this problem so we decided to give up on that account and create a whole new one for me using a different email address.
Now I can download apps on both my iPhone and ipad2.
If anyone is reading this in Brisbane Australia go to the Chermside apple shop and ask for Wade. He was fantastic!
Jan

I downloaded a trial of photoshop. It runs for a minute or so, then a message displays saying that photoshop has stopped. No error codes, just the message. I have exhausted the "try this" stuff that I can find. Any other ideas would be appreciated.

I downloaded a trial of photoshop. It runs for a minute or so, then a message displays saying that photoshop has stopped. No error codes, just the message. I have exhausted the "try this" stuff that I can find. Any other ideas would be appreciated. I would also like to know what some alternative applications might be. This trial does not give me confidence in Adobe's product.

I saw a similar question deeper into the forum right after I posted. I followed the fix steps and it took care of the problem.
Thanks for getting back to me. I am good to go.

I bought the Dreamweaver CS5 for Windows a few years ago. Now I have also a Mac Book pro, where I have to Install the Dreamweaver CS5. I have made the Download for Mac, but I can't Install it. When I push the button, I got an error message.

I bought the Dreamweaver CS5 for Windows a few years ago. Now I have also a Mac Book pro, where I have to Install the Dreamweaver CS5. I have made the Download for Mac, but I can't Install it. When I push the button, I got an error message.

CS5 for Windows can only be installed on Windows operating system.
You would need to purchase CS5 for Mac OS.
Given that CS5 is now 4 versions back, it's unlikely you'll find a copy.
You could get DW CC from the Creative Cloud which supports both Win/Mac platforms.
Creative Cloud pricing and membership plans | Adobe Creative Cloud
Nancy O.

HT1904 I purchased an iTunes card in the United States yesterday. I arrived home in the Bahamas today and tried to redeem the card but got an error message stating that I can only redeem my card in a United States store. How to redeem a card outside th

I purchased an iTunes card in the United States yesterday. I arrived home in the Bahamas today and tried to redeem the card but got an error message stating that I can only redeem the card in a United States store. How to redeem a card outside the US?

Sorry - iTunes cards can only be redeemed in the country in which they were purchased.
GB

I think I have been billed 8 times for a product I...

Hi,
I just tried to purchase the Soundhound app from the Ovi store for my Nokia C7. I use my phone bill for purchases. I was asked to confirm the purchase which I did. I waited then a message came up saying there was a problem with the billing service and I should try again later, so I exited the screen
Almost immediately I was bombarded with 8 identical SMS messages from OviStore (82102) saying "Thankyou for your purchase from OviStore by Nokia. Your transaction ID is (all different numbers in each text)".
Also there was no link in any of them to my download! I have a suspicion I have been billed 8 times for a product I haven't even received.
Is there a contact phone number for Ovistore so I can rectify this?

I've tried to buy other application today and also had the same problem. I've performed attempts 2 times via Phone Bill and it took the payment twice from my phone.
I've just sent the message about it to support (Support -> Contact us) and asked them to refund the payments.

When i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C runtime library Program C:\program files (86) iTunes\iTunes.exe R6025 -Pure virtual function call..

when i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C runtime library Program C:\program files (86) iTunes\iTunes.exe R6025 -Pure virtual function call.. How do i fix this

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I have never updated ios on my iPhone 4. I am currently running ios 4. I tried to update yesterday to ios 6 but many hours into the backup I got an error message saying that continuing would cause all of my phone contents to be lost. What should I do?

I have never updated ios on my iPhone 4. I am currently running ios 4. I tried to update yesterday to ios 6 but many hours into the backup I got an error message saying that continuing would cause all of my phone contents to be lost. What should I do?

Why, if it told you you have insufficient space on your computer, would it suggest making more space available on your phone?
At a guess, you have insufficient space on your phone. Installing software will typically require more space than the final size of the software, perhaps even twice or three times as much, for the installation process. You can easily dump some videos or music temporarily, and then synch them back in afterwards.

I am billed 3 times for the same App. I contacted Apple Rebate Centre and ask me to call Sales and Service team at 1-800-676-2755 for assistance. When I called this number outside the US, I got a recorded message to say that this number is invalid.

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