I am done with Apple!

I brought my 2009 macbook pro in for repair on 11/5/12.  It came back a couple days later from the repair depot and I paid $322.60 for it.  I noticed that it froze up when playing videos, so I brought it back in for repair on 12/7/12.  I got it back on 12/12/12.  It came back from the repair depot with black marks on it, plus not only do videos still freeze on it, but websites in general.  I came back in to the store on 12/14/12 and they refused to fix the black marks, blaming me for them (I didn’t cause them.  I took pictures right before I brought it in and they don’t have the marks) and were uninterested in helping me getting it fixed as they had already sent it out twice to the repair depot.

Call Apple Customer Relations (800) 767-2775.  Wait for a human to come on the line and ask politely and firmly that you want to be transferred over to the Customer Relations department.

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