I am down to my last day. Adobe doesn't take the money from my account.
Credit card details are ok. I have the money in my account.
Why doesn't adobe bill me so i can use my software?
It shows me 00 days remaining and i cant use anything.
Hi Andrei Constantin,
I am currently looking to your account and I will get back to you when resolved.
In the meantime, the product remain active and can be used.
Thank you.
Arnaud.
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I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adobe customer services aren't interested, neither are Ebuyer.com.
Where do I go next? Credit card company to ask for a refund?57dibbs
Has you contacted the seller through its Customer Service?
If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
your question in the seller's forum (PC software section)?
But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-product-code
and go to the section on "I received a prepaid card, and I need help". In that section go to "2" which is for
"Submitting my product code and proof of eligibility to Adobe". You will notice there is a link to click on that
is related to country. Make the appropriate choice and see if that solves the problem. You should see
Visit the page listed on the back of your prepaid card to submit your code and proof.
For customers inside North America, www.adobe.com/go/edu-validate
For customers outside North America, submit through your region's customer portal below:
Europe, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea
Verification can take anywhere from 2 to 30 days to validate.
If the above does not apply to you, then I would explore the seller forum for answers if you cannot get them from Adobe Chat or the seller's
Customer Service. Getting your money back from the seller should be tried as soon as possible if you find no solution.
Thank you.
ATR -
New Produkt by amazon, but adobe doesn´t accept the serial-number. Please (if possible) answer in german - thanks
Make sure you have 24 digits serial. also let me know if you have installed the product from creative cloud app, if it is installed through creative cloud app you will get invalid serial number error
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We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
There are lots of other posts on this forum about ringtones. If you want to contact iTunes Support then you can either use the 'report a problem' page : http://reportaproblem.apple.com
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Go here:
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7 Okt, 2013 Faktura 138,00 SEK was my licens ended but still you take money from my account every month ... how come? I have delited all Adobe programs from my computer according to this matter.Please inform what I' am paying for. LS Konsult Åke Löfvenius
Hi, If you purchased from a reseller I would speak to them. If directly from Adobe then please reach out our support chat who should be able to assist.
https://helpx.adobe.com/contact.html -
I purchased an app last night but instead of deducxting the credit from my itunes gift card balance, it charged my credit card instead. Why? (I don't live in Canada)
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Trying to login to Adobe Connect and receive the message that your account has expired.
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Hi,
The tenure of your account must have expired. You can contact Adobe Connect Support to extend your account's life.
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My I phone 5 got very hot actually boiling hot although it was not exposed to any external heat ...it was fully charged and within 10 minutes it was half charged 50% and within one minute it was shut down ... Tried re charging through the computer and through the power but no response the phone is totally black... Tried connecting to I tunes and no response.. The thing is that I bought the I phone 5 on the 23 rd December 2012 from Manhattan new York and I live in Qatar and there is no service centre in qatar .. I am now without a phone although I paid 706$ and that's a big amount .. I am disappointed .. I bought an original phone from the original apple store and I ended up with a product that didn't survive for a month.. What quality assurance do the apple have on their products...I need help here
I appreciate the fast reply.
Well, I checked the iphone and the battery charged going from the bolt to the plug in the upper right hand corner very quickly. On my other cell phones, charging took a REAL long time.
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Firefox randomly shuts down, crashes almost every day. 80+ times in the last 6 months
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<pre><nowiki>bp-b91c2c4b-e70f-4e97-9ba8-fa23e2130619 6/19/2013 1:46 PM
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</nowiki></pre>Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
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HELP
I responded in your other thread. To reply to a post click the Reply button at its lower right to open up a place where you can type:
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Texas Hold'em bug : last 2 tables crash and take your money
I just encountered a pretty nasty bug with with the Hold'em game. After accumulating around 300k I went to try my luck at the 50k table. The game took me back to the menu of the Hold'em game. I tried again, same thing. I decided to try the last table instead and it once again took me to the menu. The kicker though is that the game took my money before booting me back to the menu.
I lost all my winnings. Pretty annoying. If anything it would be nice if the game could validate that the table loaded properly before taking your money for it.
Some details:
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Message was edited by: AmpleMousse
Message was edited by: AmpleMousseThere is a way to get you rmoney back that may also work for your situation.
If you are unhappy loosing, when you return to the statistics screen hold down the home button until the application unloads. None of the statistics are saved and when you restart you have all your money back. -
I'm attempting to buy support for flex from Adobe. What a
frickin' nightmare. I'm going to post this so hopefully someone
from Adobe will get their act together.
Need Flex Support.
Go to this page:
http://www.adobe.com/support/programs/flex/?tab:plans=1
Can only buy Gold and Platinum. Can't do it through the site,
that would be too easy. Have to call:
1-888-649-2990
Someone answers after 15 minutes. Take my customer ID, puts
me back on hold.
5 minutes, another person asks me the same information.
5 minutes, another person asks for my information again, and
my flex license number. Transfers me to 'enterprise solutions'
Enterprise solutions tells me to call 1-888-649-2990. I
explain been there, done that. They keep me on hold for ten
minutes, and then explain that the manager verified the number is
working correctly. Thanks a lot.
I'm giving it another shot...I tell you I am so disappointed with Adobe Flex support.
After all the time and frustration to purchase support, I paid
$1400 for the only support option they offered. It turns out it's
email support only and the SLA response time is 3 days.
I've been working on a production problem for over a week now
and could not get a phone call or escalation of my problem. Which
is still not resolved. After numerous emails specifying my concerns
and begging for a phone call and some help I finally went to the
investor relations portion of the Adobe web site. Found several key
executives and forwarded my emails to them. Finally, I got a phone
call.
After my email to the executives and a phone call I finally
got a phone call from the support manager. He explains the support
contract I bought has the lax SLA's and if I need better SLA's I
have to purchase a different contract. Oh and by the way the web
site is now fixed with the option to buy that. I'm afraid to go and
look to see how much that costs! Your thousand plus dollars doesn't
buy much anymore. LOL.
I'm guessing Adobe isn't marketing Flex towards the SMB
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Good luck with your support quest.
Me, I'm thinking of moving from Flex to Silverlight. -
Why Adobe doesn't use the open source codec x264vfw for Elements as .AVI?
Well we all know who wants to work with the x264vfw that it does not work in Premiere Elements.
But i think Adobe could have make it work with the open source x264vfw or with the AVC-Intra coder.
I am still asking me also why it would work when i do re-encode it with another program to h264 again but as MP4?
Adobe does itself make it really easy and messing with us. because they are saying there is support for h264 but only for MP4 and another one...
Why they don't add .AVI support that goes to the support of Adobe because i can't get into the livechat.... because its only under the week....
This Codec the H264 X264 and AVC-1 are the most used codecs today in my opinion so i don't know why they don't sit their Dev's on that.
ALSO that it does not work on their 600$ Application named Premiere Pro is something that i don't understand...
For me its unbelievable if i am honest.
I now want to know why adobe is such a service desert in this point.
They all yelling about that but Adobe does nothing.
If somebody knows a solution without re-encoding or FFMPEG solution, because it does not work well with my Variable Frame Rate in Premiere Elements let it me know.
Also i want an Answer from Adobe why they don't do anything.
I tried to put the x264vfw .dll into plugins or the folder but the problem is not solved.
I am sitting for Quiet a time behind that and see how many threads there existing... and it's only frustrating.
ADOBE it's time to do something!!!I still think that a lot of peoples have done that. When you see how many persons are suffering by this problem...
Well i have not known about the Adobe Staff tags that they are not the real help from the real support.
Thank you about that.
Normally i would send a mail but there is no option for that... to they're support team.
I said that it hard for me to get some support under the week. I have to work from 6am until 5pm with driving. and have to do some things a home.
Feature Request/Bug Report Form i think will not help or have you used it and got an answer? I want an answer not only request something.
" We normally do not send personal replies to feature requests or bug reports. We do, however, read each and every message. We use the information to improve our products and services. Your comments, suggestions, and ideas for improvements are very important to us. We appreciate you taking the time to send us this information. "
And yes i buied last year Premiere Elements to Christmas time.
I still don't understand why they didn't add support for H264, h264, X264, x264 and AVC-1 for .AVI wrapper when they have the licenses for the codec...
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