I am downloading a digital copy of a movie

but it stopped and said there is an error = -50. how can I fix this and resume my download??

Error -50 is a very unhelpful generic communications error and can probably be related to a number of possible issues. Something between the drive to which you are downloading and the drive from which it is all coming is not working correctly, which probably leaves several hundred options. Here are some:
http://discussions.apple.com/message.jspa?messageID=12744967 - user had two identical drives
HD downloads are Broken with a #50 error - https://discussions.apple.com/thread/3663076 - ISP had inadequate equipment for large download.
Error -50 and 8008 - https://discussions.apple.com/thread/3669623 - user trying to download iTunes video from a different country.
Browse other posts on this forum. There's dozens with similar issues and maybe they can provide some tips.

Similar Messages

HT1725 error when I downloaded a digital copy of a movie (error 8328)

While downloading a digital copy of a movie from Universal website, download was interrupted.
When I try to resume, I get error message 8328 "An unknown error occurred (8328) Please check the connection to the network & retry"
How do I fix that??
I tried to go to Universal but it says that the Authorization Code was already used.
HELP!

Hello, tomyango.
Thank you for visiting Apple Support Communities.
Since a Digital Copy download is attached to your Apple ID, the best option would be to delete the movie that is giving you an issue and redownload it via the iTunes Store past purchase option. I have included a couple articles that will show you how to process these steps.
Deleting files from the iTunes library and your computer
http://support.apple.com/kb/ht3842
Download past purchases
http://support.apple.com/kb/ht2519
If this does not resolve the issue, then iTunes might need to be notified to let them know there is a problem with the content. I have included the steps on how to let them know.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Cheers,
Jason H.

I downloaded a digital copy of a movie and when I went to play the iTunes special features lines of code appeared instead? Can I get a new download of the iTunes special features?

I downloaded a digital copy of the film Hanna and the digital copy was supposed to come with itunes extras (special features) but when I click on it a bunch of code appears as follows in stead of the special features:
<!doctype html>
<html>
<head>
<meta http-equiv="Content-type" content="text/html; charset=utf-8" />
<meta name="hdtv-fullscreen" content="true" />
<meta name="hdtv-cursor-off" content="true" />
<title>Hanna</title>

    <script type="text/javascript" src="TuneKit/src/TuneKit.js" charset="utf-8"></script>

<link rel="stylesheet" href="css/shared.css" type="text/css" media="screen" />
<link rel="stylesheet" href="css/home.css" type="text/css" media="screen" />
<link rel="stylesheet" href="css/chapters.css" type="text/css" media="screen" />
<link rel="stylesheet" href="css/features.css" type="text/css" media="screen" />
<link rel="stylesheet" href="css/gallery.css" type="text/css" media="screen" />
<link rel="stylesheet" href="css/more.css" type="text/css" media="screen" />

<script type="text/javascript" src="controllers/data.js" charset="utf-8"></script>
<script type="text/javascript" src="controllers/home.js" charset="utf-8"></script>
<script type="text/javascript" src="controllers/chapters.js" charset="utf-8"></script>
<script type="text/javascript" src="controllers/features.js" charset="utf-8"></script>
<script type="text/javascript" src="controllers/gallery.js" charset="utf-8"></script>
<script type="text/javascript" src="controllers/more.js" charset="utf-8"></script>
</head>
<body>
<div id="bleed">
<div id="navigation">
<div id="vid" class="vid_bg">
</div>
</div>
</div>
</body>
</html>
Can I get a new download for the special features?

andrewfromcarmel,
I experienced a similar issue with 10.6.8 and iTunes 11.
Several questions:
1. What version of iTunes are you using?
2. Is your iTunes library located on a network drive or a local drive?
3. What error are you getting during the download?
4. Do you have the ability to try and download the extras file on a different computer?
Regards,

HT1539 I downloaded a digital copy of a movie on iTunes but the extras had a download error. How do I fix this?

I had downloaded a Digital Copy of a film with extras on iTunes the other day. The movie is working fine, the extras met with downloading errors and won't work. I've tried clicking the download button but keep getting the same error message. I've already redeemed the code so I can't do the thing all over again! Please help me because I want to see those extras!

andrewfromcarmel,
I experienced a similar issue with 10.6.8 and iTunes 11.
Several questions:
1. What version of iTunes are you using?
2. Is your iTunes library located on a network drive or a local drive?
3. What error are you getting during the download?
4. Do you have the ability to try and download the extras file on a different computer?
Regards,

HT1539 my daughter has taken the insert page with redemption code out of the dvd case and we cannot find it. is there any way i can still download my digital copy of the movie in itunes?

We Have managed to lose the insert page that came with our dvd and digital copy. Is there a way i can still download the digital copy without the redemption code?

Please please help me, if you know how.

HT1725 i am trying to download a digital copy of a movie but it tells me the code has been redeemed and can only be redeemed once what can i do

i am trying to put a digital copy from univeraldigitalcopy.com on my i tunes so i can put it on my ipad but it tells me my code has already been redeemed is there anything i can do to make this work thanks for your help

You don't say which film you're struggling to download, I had problems with a-team and I ended up emailing the address on the leaflet, turns out they had a lot of problems with people's codes, they then gave me a new code to use! I have now managed to get the film downloaded?

HT201209 Problems downloading a digital copy of a movie

I am trying to redeem a digital copy of Despicable Me. When I type in the content code, I get an error message. I checked the UPC product number on NBCUCodes, and it says good until 2016. Can anybody tell me what to do now? Am I just out of luck?
Donna McNamara
[email protected]

Error -50 is a very unhelpful generic communications error and can probably be related to a number of possible issues. Something between the drive to which you are downloading and the drive from which it is all coming is not working correctly, which probably leaves several hundred options. Here are some:
http://discussions.apple.com/message.jspa?messageID=12744967 - user had two identical drives
HD downloads are Broken with a #50 error - https://discussions.apple.com/thread/3663076 - ISP had inadequate equipment for large download.
Error -50 and 8008 - https://discussions.apple.com/thread/3669623 - user trying to download iTunes video from a different country.
Browse other posts on this forum. There's dozens with similar issues and maybe they can provide some tips.

I have downloaded a digital copy of a movie and when it was completed my itunes said the the couldn't find the file?

the other day i got a movie and when i enterd the code it took it and downlaoded. however when it was done it had the exclamation mark beside it and it said that it coulndt find the file and told me to locate it . Now i also got the itunes extras and they work just fine. what should i do?

Hi there,
You may want to remove that file from iTunes and try re-downloading it from the iTunes Store. Take a look a the article below for more information.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
-Griff W.

I downloaded a digital copy of a film

Can someone help me, I downloaded a digital copy of a movie to iTunes, but it is not showing in my purchaese section of iTunes, nor is it appearing in my purchases on apple tv - I do however see that it was downloaded in my purchases list. any ideas?

Just found the answer on another post, it's in videos on the iPad, not in iTunes.

HT4061 Started downloading a digital copy and itunes froze

I started downloading a digital copy of a movie and my computer froze and when I try to download it agian it states that the code is already used. I am unable to find the moive in itunes. Any help??.

<deleted>
Message was edited by: Diavonex

HT1539 I recently downloaded my digital copy of titanic and from the itunes extras screen I push play and nothing happens. The movie is not listed, only the itunes extra is listed in the list. How do I repair?

I recently downloaded my digital copy of titanic and from the itunes extras screen I push play and nothing happens. The movie is not listed, only the itunes extra is listed in the list. How do I repair?

I have the same problem on the latest iTunes software and Windows 7. My window is maximzed and I do not see any tab for photos. Seems related to a recent update (IOS7?) as this was there - at least before the very big change to the interface.

HT1725 Problem with downloading "iTunes Extras" from digital copy of a movie purchase

When I downloaded a digital copy of Despicable Me 2 I saw the movie and the separate "iTunes Extras" downloading. However, it seemed to get stuck on "processing". After restarting the "extras" have disappeared. Any way to get them back?

It will depend upon if the rights-holder keeps the film in your country's store, but you shouldn't rely on being able to do so - you should be keeping and maintaining your own backup copy of all of your downloads from the store, you are only guaranteed one download of each item.

Ok i have the Iphone 5c and a Dell laptop. I loaded Itunes to both i bought a digital copy of a movie. Loade it to my Itunes on the Laptop. how do i put it on my phone? I try to finish downloading or uploading it and it states interupted go click availble

Ok i have the Iphone 5c and a Dell laptop. I loaded Itunes to both i bought a digital copy of a movie. Loade it to my Itunes on the Laptop. how do i put it on my phone? I try to finish downloading or uploading it and it states interupted go click availble

iTunes and Apple's devices work as an ecosystem. iTunes is designed to sync with Apple's products, not anyone else's. You'll need your songs in a format compatable with the Samsung phone and to use the software transfer program supplied/recommended. It is essentially not an Apple/iTunes problem. You may have better luck finding the information you need on Samsung's forums.
tt2

HT1539 I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase. I push redeem again and it has the same message and I cant download the movie. What can I do?

I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase. I push redeem again and it has the same message and I cant download the movie. What can I do?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

When I download the digital copy of the Hunger Games, it stops at 4.0GB and first returns an error code -1309 and then the code -50. Please help me complete the download.

When I download the digital copy of the Hunger Games, it stops at 4.0GB and first returns an error code -1309 and then the code -50. Please help me complete the download. I have tried removing the .tmp folder and downloading it again, but each time it stops the download in the same place.

I discovered the solution. The external drive I was saving it to was formatted as FAT32. In that format, the largest files can only be 4GB, which explains why it kept stopping at 4GB. I backed up all the files then reformatted it as Mac OS Extended (Journaled), this is possible since I am on an iMac.

I am downloading a digital copy of a movie

Similar Messages

Maybe you are looking for