I am experiencing two problems with iTunes on my iPhone 5s.

I am experiencing two problems with iTunes on my iPhone 5s.
Issue 1: iTunes Match
Some song playback is merging songs. I select “Song A” to be played and midway through the song it begins playing “Song B” however when I look at my phone it indicates that “Song A” is still playing even though the actual music is not “Song A”. I searched the Apple Support Community as well as the internet and this seems to be an ongoing issue back to 2012 that has not been resolved. All of the “fixes” that are provided do not work. For example, update/sync iTunes Match, delete the song from your iPhone and re-download from the cloud or delete the song from your iTunes including the iCloud and re-download. None of which worked. I even tried to complete erase the song from my computer hard drive and restarted my computer and then re-downloaded the song and it was still not working.
Issue 2: iTunes Preview Track
I am unable to preview any music on iTunes through the iTunes app on my phone. I have signed out of my user ID and restarted my phone and then logged back in and it did not fix the problem. My iTunes Match and iTunes radio are allowing me to play music. My software is up-to-date.

Same problem here, Im running the latest version of iOS 7 on my iphone 5S (ipod 5S) bricked lol. It was working fine and then a mates baby grabbed my phone and dropped it (not very high) then it went off so i turned it on and BAM i got the grey backround with the apple logo on it so, I waited, Then it went to BSOD and got stuck in that loop, I then done a manual reset I was able to turn it off thats all. I tried restore in recovery mode with the latest itunes it come up with Unknown Error, error code (14) (something to do with unreconizable USB) tried many diffrent USB ports but sadly nothing, I then tried DFU mode with itunes still not working. Im really stuck on this one I need some assitance PLEASE! HELP!
No aftermarket apps on iphone 5s
Latest iOS 7 on iphone 5s
Latest itunes 11.1.5.5
Running Windows 7 (good comp)

Similar Messages

I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab. Everything else seems to work okay in itunes. I have uninstalled it and reloaded it 4 or 5 times, but still freezes up.

I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab which shows the apps that are loaded on my phone. Everything else in the itunes software seems to be working okay. The problem is in the part where you sync the newly purchased apps. The apps will all be blank that are downloaded and that part of the software crashes itunes or freezes up. I can get out of itunes okay after the freeze up, but it just stops me from syncing anything that I have newly added. If anyone has had this problem before or knows someone that has, please let me know how I can fix it. I have uninstalled and reloaded itunes 4 or 5 times, but the problem is still there. I might add that I have been using itunes and purchasing apps for 2 to 3 years without any problems. HELP.

You would get better response from the iTunes community forum.
Have a nice day!

Two problems with iTunes (permissions issue?)

Hello,
I have two problems with iTunes. I am not sure if they are related that's why I post them both.
1) iTunes doesn't delete apps after updating them anymore. This is happening since the (two?) last versions of iTunes and is the same with 10.5. The reason seems to be the permissions of the apps. Nearly all have "everyone = custom". Therefore I have to enter my admin password when I try to delete them manually. And iTunes itself cannot delete them on its own, of course. Why is this happening? Why is iTunes assigning such permissions to downloaded apps?
2) I can't login to my account from within iTunes anymore. That is also happening since quite a while. I am logged in (my ID is shown in the top right of the store) but cannot access my account details. iTunes asks for my password but after entering it the login mask appears again. It's not the password itself, it is correct.
Any suggestions?

Correct answer to find here:
https://discussions.apple.com/thread/1215039?start=0&tstart=0

I have problems with Itunes in my iPhone 4S since the newest Itunes update

When the latest Itune released was suggested in my Itunes I pressed yes, and I was asked to reset my Iphone. I did that and lost all the contacts, emails,etc, but I recovered them through I cloud. What I did not recovered was anything I had in Itune in my Iphone which was not synced with my Imac, I had customised it. Now I can not sync with my Mac. I can not even play the songs I have in my iphone, there are greyed out and go by very quicky and I can not play them. I want to be able to sync back and forth playlists between my Mac Air and my Iphone. Thanks for your help.

Thanks i am glad its not just me getting this problem! It asks me to put it back to factory settings but hw do i do that when i cannot get it recognised in the first place? Any ideas please?

Very a difficult problem with iTunes 11.1 & iPhone 4 iOS 7

Hi,
i've problem since yesterday,
when I wants to do a synchronize with my iTunes librarie and more specialy with one playlist I have a long delai (very more longer than before).
When copy start after 5 tracks it's stopped !
I've try to do new playlist : same problem.
Restart Itunes - Computer - iPhone : same problem.
Go to Disc Rescue : And was surprized to find this message (it's in french) :
Autorisations différentes sur « Applications/iTunes.app/Contents/Resources/Dutch.lproj/AACEncoderConfig.nib » ; attendu drwxr-xr-x , actuellement : -rwxr-xr-x .
After to do a repair of autorisations : problem was still there.
Any one for any answer and help to find a solution !?

no, it's doesn't stop for a specify tracks ! The problem wasn't from the tracks.
At begin, I've think the problem was from between the new iTunes and the app Music. Because, everything was correctly copied except music.
It's was very long - like between 1 min (normal) to 15 min (Not normal situation !)
So, the problem was at this time resolved ! Yeah !
I've do the Repair autorized via Disc rescue and the problem was gone ! Ouf !

Authorizing PROBLEMS with iTunes [latest] and iPhone 4

Everytime i attempt to sync my iPhone 4 with the new iTunes I get the following message 'This computer is no longer authorized for apps that are installed on the iPhone "Neil's iPhone'. would you like to authorize this computer for items purchased from the iTunes Store?' if i click 'Authorize' a pop up invites me to sign in on a very old account name that i have not used for 5 yrs at least so i then attempt to sign in with my valid and current acc info after which the computer tells me that it is already authorized for 1 out of 5 macs I click OK and then I get the frst pop up again. So I click' Don't Authorize and my iPhone is now wiped of all of its apps. I have tried all the options i can find on the support pages and I cannot get rid of this accursed catch22 pop up. I am about to run down the street naked and screaming as I pull out my ******* hair — please help!
I just re-installed a new HD in this laptop and transferred all my files into the new HD and re-installed OS 10.5 to 10.6 — but I still do not understand how this is happening…

problemguy wrote:
I have tried all the options i can find on the support pages
including this one ?
JGG

Problems with Itunes on new Iphone and I touch

Hello
When I try to use synch my Iphone 5 and my daughters Ipod Touch, I get an error message saying i need ITunes version 10.7 or later, so I go to download it but I get another error message "requires Mac OS X Version 10.6.8".
I've checked and it seems my current version is 10.5.8. What are my options pls? , as when I do software updte check none are available.
Thanks

You will need to purchase ios 10.6 and then install it on your computer.
You can then update itunes

I have two problems with my brand new iphone 3gs...

The first question I have is how do I get my phone to accept photos in text messages? I can send them but not receive them.
Second, I keep having No Service on my phone when my husband can be sitting beside me and have service on his. We both have Telus as a provider and he has an iphone 4 and I have the 3GS. Anyone else encounter similar issues? Thanks. I just got this phone so it's frustrating.

I did have one on it, and I thought the same thing since then I have took the case off. Didn't help. The Apple phone support tech even asked if the on off button was stuck and had me press it, so I did and you can feel it push in and release fine.

TS1702 Hi, I'm experiencing a problem with app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on thi

Hi, My name is Bheki Yende
I'm experiencing a problem with an app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on this pls.
This is an inconvenience, I don't understand why I have to contact the developer for a faulty product in your store.
I've paid iTunes to get this, so iTunes must fix this problem for me or give my money back.
Thanks

This is a user forum, you are not speaking to Apple here.
You will need to contact iTunes support here, regarding this issue. They will usually respond within 24 hours.

Hey, im experiencing problems with itunes. i downloaded the recent itunes update yesterday and today i plugged my iphone in and my computer said there was a trojan horse and now itunes wont open. Help please??

Hey guys, Im expierencing problems with itunes after the latest update yesterday(1/22) and the problem im having is when i plugged my iphone into my PC today a virus detection came up and said a trojan horse was present. I also cant open itunes at all. Im confused and dont know what to do. thanks in advance

Place the device in DFU mode (google it) and restore.

Problem with iTunes and iPhone Music organization. PLEASE READ AND HELP!

Hello All!
I have this problem concerning iTunes and my iPhone. When I add music, and I update the Artist title to organize it in my iPhone, It shows EDITED on my mac in iTunes, but not my iPhone. I took a screen shot of what It shows. The TOP is iTunes showing "Arie Dixon" and "Arie Dixon & Olivia Cipolla" two seperate CD's, yet different Artist Titles, just the way I want it. The BOTTOM shows how the file was originally, in 3 seperate titles, "Bebe Boohgz" "The Jackmove 3" and "Arie Dixon 'Bebe Boohgz' and Olivia Cipolla". The problem is that iTunes shows it in the correct title, but my iPhone won't. This is my 2nd iPhone 4 I have that has this problem. I'm not sure if it's the settings or encoding, can someone help me out? I can't be the only person with this problem. Apple rep looked at me like o_O
I also have music that won't appear in my iPhone, I manually have to search for, but appears on my iTunes in the correct title.
I also have everything updated, and have the new os x release.

kcinokc wrote:
I have a 3GS and the ios is 4.3.4. I am trying to load the latest version so I can then get the icloud.
So plug the device into the computer and upgrade.
Are you getting a specific error message when trying to do this?
As for the message about the media disappearing, of course it will. This is how iOS upgrades work. The device is wiped and the newest version of iOS for the device is installed as a "new" device then the device is restored using the backup created prior to the upgrade.
All the content on the device should already exist in iTunes on the computer.
If you want to move your iTunes library to a different drive for capacity reasons, do the following:
Close iTunes
Copy or Move the ENTIRE iTunes folder from the C drive to the other drive.
While holding SHIFT launch iTunes. iTunes will then prompt the user to select a library or create a new one. Point iTunes to the new iTunes folder location.

I am having a painful problem with itunes 10, everytime I go into the itunes store to search for a song, even if I type one letter in it will instantly launch into search mode and doesn't stop, so I'm unable to find

I am having a painful problem with itunes 10, everytime I go everytime I go into the itunes store to search for a song, even if I type one letter Itunes will instantly launch into search mode and doesn't stop, so because I can never get past putting in the first letter or two, I'm unable to search and download any songs. I am on the latest Imac Intel core i7 Mac OS X, can anybody help?
Thankyou.
Beckyg.

Having this problem too: IT'S REALLY REALLY ANNOYING!!! Anyone have an idea how to sort this?

HT1373 I have a new Ipad with retina display but two issues with itunes 1) I can not syncronize films&music with the library on my mac and 2) When I download music or films from itunes to my ipad from itunes store the download never finishes. Any help??

I have a two problems with my new Ipad 2 operating system iOS 6.1.3
1) I can not syncronize with my itunes purchaces that I have on my mac book pro (operating system mountain lion)
2) When i purchase items from itunes store the downloads never finishes
I have tried starting and re-starting. Resetting the Ipad to original settings and non of this have worked. Any idea to what I should do?
Thanks a lot, Josephine

That's one of the weird things.. it recognizes it maybe 10% of the time. And usually, only after I do the two-button reset. Problem is.. since it won't charge above 2%, anytime I try to do a restore or anything like that using iTunes, my device shuts off and I lose whatever progress I'd made.
So, an update... after reading through a bunch of similar complaints (there are literally 1000's of them so there's NO WAY this isn't somehow ios7 related, thanks a lot APPLE ) I decided to try a restore in recovery mode. After 3 hours and several disconnections... I ended up having to just set it up as a new iPad, as the restore did nothing. Weirdly though... as I was doing the restore in recovery mode.. I noticed I'd gotten up to a 10% charge.. higher than it's been since September, so after setting it up as a new device, I turned it off and plugged it in using the wall charger. 2 hours later and I was up to 38%. Still not great, as my iPad, before ios7 could've fully charged twice in the amount of time it took for me to now get 28% more of a charge. And that's with a fully cleaned out device.. so that really ***** and I'm now more confused than ever.
But I'm gonna leave it overnight charging and see what I come up with tomorrow. Sadly, when I paid $600 for it in February, I never expected to have to play "wait and see" with it...

More problems with iTunes 9.1.0.79

Hi,
since I have had my iPhone I have upgraded itunes a couple of times and never had any problems until now.
I upgraded to 9.1.0.79 two days ago and am having all sorts of issues.
Now when itunes starts it takes ages.
When my iphone is connected I get a message saying:-
+itunes cannot sync information with the iphone 'iphone' because syncing has been disabled on this computer+
I click the yes button to enable syncing and then receive an error message:-
+itunes was unable to load provider data from sync services reconnect or try again later+
I then click OK and my phone appears in the devices list.
These error messages happen every time I start itunes, so by me clicking the yes button to enable syncing does absolutely nothing.
My iphone will sync fine just that itunes tends to freeze up and is very slow.
I run a diagnostic from the help menu and without my iphone connected it shows a red dot next to 'No iPhone or iPod found', which is correct but when I have my iphone connected this red dot is now orange, what is the difference in colour?
I have turned of all anti-virus and firewall software but itunes is still the same, very unresponsive, so anti-virus/firewall is not the problem.
I followed to the letter:-
http://support.apple.com/kb/HT1925 and totally uninstalled everything and then reinstalled itunes only to find the same problem persisting.
This is definitely a problem with itune 9.1.0.79 and apple should be addressing it pronto.
Here is the data from the diagnostic run and it shows my iphone as not found even though it is connected, showing in devices and I can sync to it, wierd!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
To Be Filled By O.E.M. To Be Filled By O.E.M.
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
iTunes Serial Number **************
Current user is an administrator.
The current local date and time is 2010-04-12 20:39:07.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon HD 2600 XT AGP
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPhone 3GS running firmware version 3.1.3
Serial Number: *********
** iPhone/iPod touch Sync Tests **
Sync tests completed successfully.
I have blanked out serial numbers etc..
Regards..,
K :0(

notice how under diagnostics readout it shows "most recent device not currently connected"
mine does same thing and i have iphone connected when i do it.
my problems also started with this update and i show 4 errors in event viewer which is under adminastrative tools in control panel.
MY problem is super slow backups for a 16gb 3Gs with 12gbs free. a backup used to be done in like 30-45 seconds now takes about 5 minutes and looks as if it stals at a few points when looking at bar at top of itunes.
my iphone shows up in itunes and shows all pages etc. i do everything manually although i do sync apps.
everytime i connect iphone and open itunes i get 4 errors thats show up only in event viewer (but anyone who maintains computers should be aware of all tools available to them to see whats going on in the background) that show up for "BONJOUR" i have posted this here and under bonjour forum. i turned off bonjour services the proper way again thrru adminastrative tools>services double click bonjour and change for "automatic to "disabled". don't do it through msconfig as some would tell you to do if it's a bonjour issue.
but checking out event viewer can give you valuable info so you don't do the apple nonsense wasting hours to clean up their messy installation only to have it do exact same thing again. it's obvoius they have a conflict.... now we can only hope for a resolution ie UPDATE if enough complain by sending them all this.
i don't have a jailbreak phone nor am i rebuilding anything i'll live with it till they fix it as my event viewer log isn't getting filled up with bonjour errors anymore nor do i need all this bloated crap apple sends our way... i do have quicktime pro.

How I fixed my noise problems with iTunes 7

Firstly my system is an AMD X2 3800+ with a Gigabyte GA-K8N Ultra-9 motherboard and a Creative Soundblaster x-fi xtreme music.
I was having two problems with playback itunes, firstly when the volume control in itunes was anything less than 100% there was distortion, then when itunes was playing with certain other programs using sound there was jumping, popping and fast forwarding, these included world of warcraft, Call of Duty 2 and Windows Media Player playing a video clip (though when I changed the codex for ffdshow to xvid i had no problem with media player)
To solve the distortion problem i change the audio setting in quicktime form 24bit to 16bit.
To solve the skipping I ran dxdiag.exe and went into the sound 1 tab, I found I had to pull the hardware acceleration slider to basic acceleration, if I set the slider to no acceleration itunes would refuse to run. After this I still had the occasional popping sound, so I went back to the quicktime audio settings and set the frequency to 44.1.
I also I found that after each of these changes itunes had to be restarted to for them to come into effect.
I also made sure i had the latest directx and sound card drivers.

Hopefully you have posted this info in the iTunes for Windows forums. I am sure it can help your Windows buddies more then the Mac crowd.
MJ

I am experiencing two problems with iTunes on my iPhone 5s.

Similar Messages

Maybe you are looking for