I am facing installation problems with Photoshop CS6
So I downloaded the trial to Adobe Photoshop CS6 when it came out, then that trail ended. Now in october 2012 I purchased a year subrisption to Photoshop CS6 but when I downloaded it and I had to install, it said "instalation failed" becuase "A conflicting or prerelease version of Adobe Photoshop CS6 exists on this computer. The conflicting version must be removed before installing from the current media." So I wasnted able to find the previous trial version to delete it, what can I do?
Adobe Forums: FAQ: How do I uninstall the Photoshop CS6 beta?
Mylenium
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Installation problem with Photoshop CS6 from Creative Cloud
I try to install CS6 from Creative Cloud using the Adobe Application manager, and everything is fine until I click Start on the application after download. Then, I get a question if I want to buy a CS6 Extended licence after the trial period. I have already uninstalled the CS6 Extended trial version. Se picture attached. I am running Windows 7.
CS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium -
Problem with Photoshop CS6. If I open a file using Camera RAW
I have a new problem with Photoshop CS6. If I open a file using Camera RAW, and process it as usual, CS6 doesn't want to save it the way it used to. I don't know if I changed something by accident or not.
Here's what happens now: After opening from ACR to CS6 and completinhg all of my work, I choose "Save as..." The save as window opens showing the file name and format. The default format seems to be .PSD. I use the drop down to select .jpg. The file saves normally as a .jpg. When I go to close the image from, I get a new prompt asking, "Save changes to Adobe Photoshop document DSC_xxxx.NEF before closing?
I looked up at the file name in the bar above the work space and noticed that it does NOT change from "DSC_xxxx.NEF" to "DSC_xxxx.jpg" after I have saved the file as a .jpg,in my webesite but it always used to do that. This adds a few extra steps when closing a document and it really slows me down.
In fact, I wouldn't swear to this, but I think it used to save to .jpg by default, without me specifying this.
I don't see a setting in the preferences for what to use as the default file format for saving, so I don't know where to change it back.
Any ideas?
Thanks in advanceYou are in the wrong forum; You actually need Photoshop forum at this link:
<http://forums.adobe.com/community/photoshop?view=discussions>
Hope you can repost your question at the correct link. -
problem with photoshop CS6 I have an imac intel 10.6.8...when I try to launch photoshop the icon bounces a few times then the adobe app manager tries to open then they both quit. they keep doing this over and over again but won't launch. worked fine for a few days after install.
problem with photoshop CS6 I have an imac intel 10.6.8...when I try to launch photoshop the icon bounces a few times then the adobe app manager tries to open then they both quit. they keep doing this over and over again but won't launch. worked fine for a few days after install.
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When I 'Place Image' in Photoshop, the following error msg comes up: 'A Problem with Photoshop CS6 has caused the program to stop working, close programme?'
Do I need to adjust my set-up to run this? The PC operates on a 32-bit system/Windows 6.You need to provide much more info: What files are you trying to place into what document? What are the document sizes, resolution, color mode etc.? Anything else we should know about? This could be a million things from color profile issues to color space mismatches to the files to be placed being damaged or badly structured or a importer module being broken. Also provide exact system info and crash logs:
Working with your Operating System’s Tools
Mylenium -
I recently uninstalled Adobe CS5 Premium Suite and I am currently using Adobe CS6 Premium Suite (both were on my iMac). Since uninstalling CS5, I now get a message when opening Photoshop CS6 that says "One or more files in the Adobe Application Support folder, necessary for running Photoshop, are missing. Please run the Photoshop installer and re-install Photoshop." I don't seem to have my original CS6 .dmg installation file. Can I download it from Adobe (just Photoshop)? I do have my original serial number saved.
The problem with that scenario is you have a suite serial number and you can't use it on a standalone Photoshop installer.
You can get the dmg for your particular suite here:
Download CS6 products
There may be a Custom or Repair option that the suite Installer might give you.
Gene -
Problem with Photoshop CS6 Freezing up when saving OSX Mavericks 10.9
I have a iMac we purchased last year (27inch, 32GB Ram, 512GB Flash Storage, OSX 10.9 Mavericks) with Adobe CS6 installed on it. About 2 months ago our Graphic Designer started having problems where when she went to save a Photoshop file the Mac would freeze up and just show the spinning pinwheel, after this happens we are unable to to even shut the system down and have to resort to holding the power button until it shuts off. Now this doesn't happen every time and we went almost a month with a problem but it has started back up and is happening multiple times a day. We have tried re installing CS6, creating a new profile for the user, deleting the library folder, saving to the desktop instead of a network location but nothing has seemed to do the trick. I'm a Windows Sysadmin so I'm out of my depths here and my poor Graphics Designer is getting really upset. Has anyone out there every had something like this happen??
Forever Grateful for any help that could be given -Giles MarshaYou are in the wrong forum; You actually need Photoshop forum at this link:
<http://forums.adobe.com/community/photoshop?view=discussions>
Hope you can repost your question at the correct link. -
Problems with Photoshop CS6 Recognizing Multiple Graphics Cards
Hi,
I have a quad monitor setup with two graphics cards with the latest drivers downloaded today and installed directly off of the manufacturer's websites:
1) AMD Radeon R9 200 Series 4GB GDDR5
2) NVIDIA GeForce GTX 460 1GB GDDR5
I have Photoshop CS6 64-bit (along with the rest of the Adobe Design and Web Premium) installed on my computer - which I uninstalled and reinstalled today also - and it's claiming that it has detected an error with my display driver. The Graphics Processor Settings box in Preferences is greyed out, and I've used the shift+ctrl+alt to reset preferences and check again to no avail. I've also set both of my graphics cards to turn on OpenGL Triple Buffering and to let the 3D application decide the image settings. Here's my system info, where you can see that the GPU sniffer crashed and that no video card is detected:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: AMD CPU Family:15, Model:2, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Logical processor count: 8
Processor speed: 4018 MHz
Built-in memory: 16349 MB
Free memory: 12120 MB
Memory available to Photoshop: 14671 MB
Memory used by Photoshop: 70 %
Image tile size: 132K
Image cache levels: 4
Photoshop crashed on 12/5/2014 at 9:37:01 PM (GetImageViewResourceSharingGLContext)
The GPU Sniffer crashed on 12/5/2014 at 10:47:20 PM
Display: 4
Display Bounds:= top: 0, left: 1920, bottom: 1080, right: 3840
Display: 3
Display Bounds:= top: -1080, left: 0, bottom: 0, right: 1920
Display: 2
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Display: 1
Display Bounds:= top: -1080, left: 1920, bottom: 0, right: 3840
No video card detected
Serial number: 90148051671449209572
Application folder: E:\Program Files (x86)\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\April\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 111.7G, 8.82G free
Required Plug-ins folder: E:\Program Files (x86)\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: E:\Program Files (x86)\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Sumi-e 13.0
Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins:
Camera Raw 7.0
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
Please help!Yes Adobe states if you use more then one GPU adapter they should be the same else Photoshop may have problems. Photoshop CC and CC 2014 GPU FAQ
Are you using more than one video card?
Multiple video adapters can cause problems with GPU-accelerated or enabled features in Photoshop. It's best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model.
Otherwise, crashes and other problems can occur in Photoshop.
Note: Using more than one video adapter does not enhance Photoshop's performance. -
Problems with Photoshop cs6 tools
I just got Photoshop cs6, and I am probably at intermediate level in expertise. When I try to use the marquee tool, the lasso tool or the quick selection tool on an image, the image just goes black. I have to click back to "Open" on the History the get the actual image back. I have Windows 7 64 bit. I have never had this problem with other versions of Photoshop.
Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.
To help others help you, please read through this article and provide any additional relevant details. -
Offline Activation problems with Photoshop CS6 - ver 13_LS16
I have a computer that cannot be connected to the internet.
Adobe advises in its support pages under Offline Activation a number of steps to activate the software.
Step 1 is
1. Follow the installation or product launch screens until you see a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet". Click the link and follow the instructions on the subsequent screen to initiate offline activation. Instructions there will tell you how to generate a Request Code.
However, version 13_LS16 of Photoshop which I just downloaded does NOT offer such a link during either installation or launching - just a continuous loop of "Retry" a connection.
Two calls to the Support Center met with incorrect information. Neither person knew that CS6 can be activated offline. In the past I have used tjhe Call Center successfully to exchane REQUEST Codes and RESPONSE CODES to install earlier versions of Photoshop. Clearly, the Call Center staff need training.
How do I get to a screen on this offline computer which allows me to generate the REQUEST CODE which is used for Offline Activation???Phil I don't see the Photoshop CS6 registered under your account. I would recommend contacting our support team directly at Contact Customer Care and verifying the serial number is valid and it is not an upgrade version.
If you continue to face difficulties you are welcome to private message me the serial number but it would be more expedient to contact our support team directly.
I would recommend having the serial number reviewed to ensure their will be no activation difficulties. Please also be aware that the offline activation process does still require a computer with Internet access. This can be a smartphone, tablet, a simple web browser capable of secure http connections. The offline activation process is as follows:
Launch the product.
At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.
Click Offline Activation and click Generate a Response Code.
Write down the Request Code.
Switch to an online computer and navigate to www.adobe.com/go/getactivated.
Click Offline Activation.
Sign in with your Adobe ID.
Enter your Request code and click Generate.
Write down the Response code.
Switch back to the offline computer.
Enter the Response Code and click Activate. -
Installation Problems With Photoshop CS3
I had to reinstall Photoshop CS3 on my current MacBook Pro running OS X 10.5.6.
When trying to re-install using the original full version disk I received the following error:
JavaScript Alert Critical errors were found in setup -The installer database is invalid: please re-install the product from the original media. Please see the Setup log file for details.
I even even tried to down load and install the Trail Version of CS4 to see if that could be done. Same error happens.
Any idea what has happened?
Would appreciate any suggestions.
ThanksRamon,
Thanks for the input. However I tried that already with the same results.
Have no problem with Lightroom 2.2 just Photoshop CS3.
Sent Adobe a message with this problem via their support section, however they just closed the case and more or less stated my time has expired. So now I am at a stand still with CS3.
My next option is just do a complete re-install of Leopard as I do have everything backed up via Time Machine.
In the mean time I found a program called Pixelmator that works just fine until I am able find a solution for this problem. -
Install problem with Photoshop CS6
Hello! I have here such problem. I downloaded from your site Photoshop CS6 I chose the trial version, I started establishing, but after completion of installation writes: there was a mistake some components to establish. How to correct this problem that it was established without any mistakes?
Adobe Forums: FAQ: How do I uninstall the Photoshop CS6 beta?
Mylenium -
Installation problems with Photoshop CC
I have been having problems with applying text to photographs in photoshop CC. I have updated the graphics card and tried all the advice given in troubleshooting packs to no avail. I asked a question earlier about this and was told that I needed to provide more information for someone to help me. I asked what information was required and nobody has replied. In desperation I have tried uninstalling photshop CC and reinstalling it. Now I am getting a message when I try to install photoshop that says "Installation succeeded but a patch failed. Unable to extgract downloaded files. Press retry to download again (U44M11210). I have tried the 'retry' button several times but just get the same message.
Please help
Siren2110Now. i've detected the last issue.
The Package was without the following patches:
All is fine! Problem is solved!
Next step further, deploy the packags again with SCCM 2012!
Thanks Againfor your great Support!
Regards -
Need Installation Assistance with Photoshop CS6
Hi there,
I am trying to install Photoshop CS6 on my Mac Pro running OS X 6.8 using the same installation CD I just used to successfully load it on my new MacBook Pro. The installation quits - tried it three times after restarting twice - and I get the below error message. I would appreciate your assistance with how to address this error and then get the software installed. Thanks! Bruce
Exit Code: 34 -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 0 error(s), 0 warning(s) FATAL: Payload '{9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.0.98.0' information not found in Media_db. -------------------------------------------------------------------------------------
System RequirementsThanks for pointing me in that direction. I actually spent over two hours on the phone with tech support this morning and finally got the installation to work. I had to ultimately delete everything Adobe related from my Mac before the install worked.
Much appreciated! -
Installation problem with Photoshop Elements 10 and Premiere Elements 10
I purchased in a package Photoshop Elements 10 as well as Premiere Elements 10. It comes with 5 disc....When I install the first disc it does not ask for the 2nd disc once the first disc is done. When the first one was done the option was hit finish and I did and that was it. It did not request the next disc. What do I do?
Thanks
JimI have to say that for a reputable company such as Adobe, the instructions for download are totally non existent. The download for purchases on line are controlled by Digital River. I had problems with downloading as the link on the email confirming my purchase didn't work finally found the url link by pasting the email in Front Page and reading the source.
When I finally got through I was advised by the Digital River customer service that I had had too many attempts at downloading the software. When I sent a mail to CS at Digital I received this reply:
"Unfortunately, we do not handle the customer service for Adobe Systems,
Inc. Home. Please contact them directly with your request through one of
the following methods:
Customer Service URL: http://www.adobe.com/ap/support
Customer Service Phone: If available, the regional numbers will be
listed at the URL above.
We apologize for the inconvenience."
I have now run around the adobe site trying to find a way to download the products, but no joy so far.
I tried to get customer serice to call me back , but this service is not available for my country, Thailand.
The final way I am told is to make a call to the customer service at the number listed on my confirmation email.
I already called this number (which I believe I have to pay for) and spent some 10 minutes on the line to what I believe was someone located in India who said he would send me a link for downloading the software.
As they say in the song .... I'm still waiting!!!!!
Adobe, shame on you. Please get your act together. Why can't you handle your own customer service rather than sub contract it out. You charge enough for the product which more than covers the cost
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We are currently in the process of upgrading our Planning application to version 11.1.2 but we are not using the Capex module so I need to figure out how to take into account a delayed in service date for a planned capital expense. So if a user enter
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Can't open a file, picture, on Ele-11?
Can't open a photo file on Elelments 11 / Windows 7? I've tried, >open, tried, >file, >open, tried the open pulldown and drag a file. I changed file format from, all formats to jpeg.? I just can't seem to open up a photo file on to my workspace.
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How to search for a word in a text editor
Hi, I have created a custom container and added some text to it. Is there any method to search for words in this?
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Can you copy old iTunes over new?
I'm trying to copy my iTunes library from an old PC to a new one, where I already have some new music stored. According to Apple's instuctions you are supposed to move your old iTunes over first and them add your new library to it (losing ratings and
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"Hardware Cannot Render" Message!! ProRes footage.
Hi all, I have a brand new G5 2 x 2.26 Quad; 12Gb Ram, and 2 graphics cards (ATI Radeo HD 4870 & NVIDIA GeForce GT120) And have just recently changed from capturing/editing HDV, to ProRes. When editing HDV I was able to process some effects no proble