I am frustrated with MAC BOOK PRO, I have 7 cases opened for same issue where System Shutdown does not happen.

Have my MAcbook Pro, since September '11 and started experiencing recurring issue where the system won't shutdown.
I have opend 7 cases since then with Apple Support performed, re-install, remove certain apps but the issue wont go away..
I would request Apple to take this product back, replace it with something new or refund..
Its not acceptable to reach out to Apple for same issue and you cannot pin point to what is going wrong with this machine.

I can't imagine why you have seven cases open for the same issue, and I imagine that that will greatly complicate getting it resolved to your satisfaction. I would contact AppleCare, provide all seven case numbers, and ask to have all of them consolidated into one unified case record -- IF that can be done without losing all the details.
You may think you are contacting Apple by posting here, but that isn't true. We are all volunteers here -- other Mac users like yourself. If another call to AppleCare with the request I've recommended above doesn't lead quickly to a satisfactory outcome, call Customer Relations at 1-800-676-2775. Be calm and polite, no matter how annoyed you are.

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Hi..
I repled to you here > https://discussions.apple.com/message/25598596#25598596
Please do not start duplicate topics. It makes it that much harder to assist you.

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I am frustrated with MAC BOOK PRO, I have 7 cases opened for same issue where System Shutdown does not happen.

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