I am getting a 1305 error while trying to install Elements 12.
It is in regard to a file CoatedFOGRA27.icc. It gets hung up on that file when trying to do the install. I have rebooted, done a system restore, tried to copy the DVD to the hard drive and run from there. I have tried to run the trial version, all to no avail. I am getting frustrated. This is the first time I have not been able to solve an issue like this while installing software, considering I worked in the computer field for 33 years. I would like to get this thing working before I die. Can you shed some light please?
Paul
Sorry the news is not better.
The Photoshop Elements users should be coming to your assistance in your thread. I do not see their involvement yet.
You wrote
Every time I try to contact customer support I getrerouted back to the same web pages.
What is directing you to web pages...Adobe Chat or something else? The link that I suggested for a contact with Adobe via Adobe Chat should be working. I just tried it. It works.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
Did you click on the above link to open it, and, when the link opened, did you click on the statement "I still need help" to bring up the Adobe Chat. If so, you should be seeing the following to click on to start the Adobe Chat.
I went through the process, I got that option just minutes ago. But, I did not open an Adobe Chat session.
"Online" seems to be the wave of things. I understand your situation. I have been hung up for months trying to get the Photoshop Elements 12 Editor to open on a particular Windows computer. Its Elements Organizer opens fine.
If you have the time, please see if the Adobe Chat is of any help in resolving your issue.
If you are within 30 days of purchase of the product from Adobe, explore the within 30 days of purchase money back.
ATR
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Copyright (c) 1982, 2008, Oracle. All rights reserved.
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Redo Buffers 14000128 bytes
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-------------------------------------- Summary --------------------------------------
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Welcome to Adobe Forums.
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