I am getting a runtime error, try to uninstall all itune programs but I cannot uninstall apple mobile device support, so I can reinstall itunes, what now

I am getting a runtime library error r6034, it tells me to uninstall all Apple programs, but when I get to Apple Mobile Device Support I will not let me uninstall this program to continue, what do I do next?

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

Similar Messages

  • When I plug my iPhone 4s into my PC, I get an error message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. Has anyone else run into this problem recently?

    When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!

    Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

  • I'm trying to install the new version, but each time during the installation, "Error writing to file: C:/Program Files (x86)/Common Files/Apple/Mobile Device/Support/AppleMobileDeviceHelper.resources/Info.plist." Keeps popping up. What am I doing wrong?

    I'm trying to install the new version, but each time during the installation, "Error writing to file: C:/Program Files (x86)/Common Files/Apple/Mobile Device/Support/AppleMobileDeviceHelper.resources/Info.plist." Keeps popping up. What am I doing wrong?

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • Error: iTunes requires a newer version of Apple Mobile Device Support.

    Yesterday, I upgraded to iTunes 9 x64 (running Windows 7). The installation went fine and iTunes seemed to be working great until I plugged in my iPhone. When I plug it in, rather than showing up under my devices, I get an error message popping up:
    iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again.
    ( picture: http://imgur.com/HdJSx.png )
    I have tried to uninstall the Apple Mobile Device Support with little success and tried running the repair for the iTunes install, but I still have failure. I am worried about losing all of my iTunes data if I uninstall - I recently switched over to a different OS installation and copied my iTunes config information (XML docs and stuff) - it kept my library intact, but sneakily reset my iPhone to a way old configuration and deleted most of my data from it.
    So... (1) has anyone else run into this and overcome it, and (2) how can I follow the directions [uninstalling/reinstalling] without losing my data, computer authorization with iTunes, etc.?
    Thanks

    Ok, here is what seems to have worked for me. I was not able to uninstall AMDS from the control panel, because it was generating a fatal error. I then stopped all apple related services, and then did a repair installation. This allowed me to uninstall AMDS, but when I went to repair Itunes...it didn't reinstall AMDS.
    I then uninstalled everything related to Apple, Itunes, Bonjour, Apple software update, Apple application support, the Iphone Configuration utility. I then installed Itunes 9 from the downloaded file, and it opened fine. I then connected my iphone and it synced fine as well. It's downloading the 3.1 firmware now and I will disconnect and reconnect once that is installed to make sure it's all still working.
    Hopefully this works for the rest of you.
    p.s. I didn't reboot at all during the uninstall of all services and reinstall.

  • I get an error message when installing itunes with windows 8, error message is error occured while attempting to create the directory C:\program file(x86)\common files\apple\mobile device support\sync services\schemas\outlook.syncschema

    I keep getting an error message when installing iTunes with windows 8

    See the second box in Troubleshooting issues with iTunes for Windows updates.
    tt2

  • Suddenly iTunes doesn´t work. Trying to reinstall I get error messages: "R6034 attempt to load C runtime library incorrectly", "Cannot start Apple Mobile device", "Not installed correctly Error7 (Windows error 1114)". What to do?

    Suddenly iTunes didn´t function. Trying to reinstall Ifirst tried to delete the program and all iTunes files, but ITunes Helper could not be deleted. After installation (with anti virus disconnected) the following error messages come up: "MS Visual C++ Runtime Library R6034 - attempt to load C routine library incorrectly", "Cannot start Apple Mobile Device", "Not correctly installed. Error 7 (windows error 1114" What to do?

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • No Apple Mobile Device Support, how to get it back?

    I unstalled Apple Mobile Device Support since I thought I would get it back when I downloaded the latest version of itunes. Instead an error message came up; There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact you rsupport personnel or package vendor. On viewing all programs to unstall/ delete/ or repair the Apple Mobile Device Support is not on the list. So I'm wondering how can i get Apple Mobile Device Support can be reinstalled when it's be deleted, and whether this can be done without downloading the most recent itunes and its related components. From the Control Panel I went to Programs and when I found itunes I clicked on repair to help with the Apple Mobile Device only to come across the following message, Service "Apple Mobile Device" failed to start. Verify that you have sufficient privileges to start system services with the following options cancel, retry, and ignore. How do I get Apple Mobile Device Support back where can I download it and not have to download the latest itunes?Much help appreciated! Thanks.

    I have looked at this article, and followed their instructions for uninstalling itunes and its related components. I wasn't able to delete Bonjour a related conpoment of itunes and got the following message, There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact you rsupport personnel or package vendor. So I am not able to finish the instructions. So far I've used the following website to download Apple Mobile Device Support and follow the instructions there to get it back.
    http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/
    Thanks.

  • TS5376 When I try to remove "Apple Mobile Device Support" I get a "Fatal error during installation" message.  I have windows XP

    The program will not start because MSVCR80.dll is missing.  I am trying to unistall I tunes and then reinstall it because the latest upgrade did not work.  I was able to remove "Itunes" and "apple Software update' but when I tried to remove "Apple mobile device support" I get a "fatal error during installation" message.

    First try a repair install of Apple Mobile Device Support. If that goes through successfully, restart the PC and see if you can now uninstall Apple Mobile Device Support.
    If the Repair install doesn't help, try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
    Fix problems with programs that can't be installed or uninstalled

  • Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

    Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open.   I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
    Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
    Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank you

    Hi Iss9243,
    Welcome to the Support Communities!
    You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue.  Hope it helps ....
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    - Judy

  • Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll     Verify that you have access to that directory."

    Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll     Verify that you have access to that directory."

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • I need help re-installing itunes.  I get the error message: Install failed run preupgrade for Apple Mobile Device Support.  Any solutions?

    I've been trying to upgrade to/install Itunes 10.  When trying to do so, I get the error message: Install failed run preupgrade for Apple Mobile Device Support.
    Per what I saw as a response to someone else who had a similar issue, I thought a fix might be to uninstall my existing Itunes, then try to re-install the Itunes 10.  I tried that.  However, I still get the same error message.  Now, I have no Itunes.   
    I tried to email Apple, and they have not replied.
    Anyone offer any solutions? 

    me too did you get any help?

  • I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes:Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufac

    I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
    Thanks for your help in advance....

    Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
    Thanks!

  • I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?

    I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?

    Thanks. Short of the sort of "generic" suggestions of restaring your system, if you haven't, and repairing disk permissions and verifying the disk, I don't have any advice right now. I'll do some research and see if I can come across anything. Meanwhile, someone else may have an idea.
    Regards.

  • I'm getting a fatal error message when I'm trying to uninstall apple mobile device support?

    I tried to run an upgrade for iTunes and had problems so I've uninstalled iTunes and all other components without a hitch but I keep getting a Fatal Error message telling me it's druing installation.
    Please help!
    HMBS

    Try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
    Fix problems with programs that can't be installed or uninstalled

  • HT1926 Trying to repair a botched ITunes update, following dicrections, keep getting "fatal error" when removing Apple Mobile Device Support. Can't get past this step to reinstall. Any advice? Thanks!

    Trying to repair a botched ITunes update, following dicrections, keep getting "fatal error" when removing Apple Mobile Device Support. Can't get past this step to reinstall. Any advice? Thanks!

    Hey there!
    I've spent the best part of the day unpicking this huge mess from the upgrade I completed last night - what a nightmare. I followed a tonne of advice - [actaully, this link was really helpful to me]: http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm however, I still could not fix the **** thing - and that was following basically a day of uninstalling, installing etc.
    In the end - I completed a system restore taking my computer back about five days, and just ignoring the new upgrade with itunes until they can get this fixed.
    I hope that this might work for you and anyone else reading this. It nearly drove me to drink [!]. I seemed to get past one error message and have it replaced by another - so the system restore was basically the last resort.
    Good luck - !

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