I am getting an error message that my network connection has timed out. while trying to update my iPhone on iTunes. Has anyone found a solution? I was given some advice about turning off my firewall and/or virus protection but am nervous about doing that.

I get a message that my network connection has timed out while trying to update my iPhone on iTunes. Has anyone else had that problem and if so what solutions have you found? I was told to turn off my firewall and/or virus protection while updating but am nervous about doing that for obvious reasons. I'm also disgusted with Apple not providing free tech support.

See this article about the ports that have to be open during the update process. iTunes has to contact Apple during the download. iTunes for Windows: Troubleshooting security software issues

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I am getting an error message that my network connection has timed out. while trying to update my iPhone on iTunes. Has anyone found a solution? I was given some advice about turning off my firewall and/or virus protection but am nervous about doing that.

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