I am getting an error message that there is a problem connecting with the service

I am getting an error message that there is a problem trying to connect with the service when I try to convert a pdf to word on my subscription service. I checked to see if my subscription is still active and it is. My account is for Blaise Mazzoni. EMail: [removed]. Please advise asap.
Thank you,
Blaise

Hello, 2 other users in the French forum reported the same issue.: http://forums.adobe.com/thread/1402933 I don't know if there was a particular change in their machine/environment.

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