I am getting an invalid serial number error for Adobe Acrobat XI

Hi -
My principal has ordered a copy of Adobe Acrobat XI for a school computer. The disc came with a serial number for a Mac installation, which he is hoping to install on his macbook air. I am using Remote Disc to install it.
However, the serial number that comes both on the invoice and on the back of the CD sleeve is only 23 digits long and when entered gives an Invalid Serial Number error. I would love it if somebody from Adobe could contact me and get a replacement serial number that would be valid for the installation.
I'm not going to post the serial number here because of reasons.

You need to contact Adobe Support directly.  For the link below click the Still Need Help? option at the bottom and choose the chat option...
http://helpx.adobe.com/x-productkb/global/service1.html
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

    I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

    Hi James ,
    Make sure you are entering the correct serial number.Try it once again and check.
    If it fails please get in touch with Adobe Support.Here is the link for the same.
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
    Regards
    Sukrit Dhingra

  • Invalid serial number, when reinstalling Adobe Acrobat on same machine.

    Invalid serial number, when reinstalling Adobe Acrobat on same machine.

    And what machine? what version of Acrobat? From what sources do you install? You need to be a lot more specific...
    Mylenium

  • Invalid serial number error when reinstalling Acrobat 9

    I am retiring an old PC that had Acrobat 9 Standard installed on it.  I retrieved the serial number using JellyBean keyfinder.  When I try to install Acrobat 9 Standard on the replacement PC and enter the serial number I get an error that the serial number is invalid.  As you would expect, Adobe support will not help.  So is there anything I can do?
    The first four digits of the serial # are: 1016

    Just talked with Chat. I will post the transcript. What a waste of time.

  • Have lightroom 5 hard copy and just got a mac.  downloaded the trial version of LR5 from the web, but it will not take my serial number.  gives me an invalid serial number error

    i have had lightroom 5 for some time now, and have used on my pc.  I just got a mac (no disc drive) so I downloaded the trial version of LR5 from the adobe site.  Once installed, i tried to key in my serial number. 
    I get an invalid serial number error.
    has anyone ran into this before?

    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Old computer died, can't activate Lightroom on new computer. Invalid serial number error.

    My old computer fried. Obviously, didn't deactivate Lightroom. Installed Lightroom on new computer but can't activate... getting invalid serial number error. Trying to get thru to Adobe is a joke. Help.

    Most likely, you downloaded the Creative Cloud version of Lightroom which will not accept your serial number. You need to uninstall it, reboot, then download the standalone version of Lightroom and install that.

  • Invalid,serial,number,error,when,attempting,installation,of,photoshop,CS,how,can,i,fix,ple ase?

    I cannot install creative suite cs2 the message invalid,serial,number,error appears; does anyone know how I can fix,please? The download is from the Adobe site using the serial number they provide prior to downloading

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • When installing CS5 Design Stanard I get an "invalid serial number" message. How do I check to see if the SN

    This is very frustrating! I can't get my program (CS5 Design standard) to load. I had a computer crash, and I get an "Invalid Serial Number" message every time. I'm using the same serial number that came with the program. What do I do next? I get sent into a loop of Q & A's whenever I ask a question. I have never seen a website with so many links before. Someone said to debug the SN#, but I can't find the link to debug. HELP!!!

    When I click on the link I just gave you, this is what I see:
    Your last message was ambiguous about whether you had actually talked to Web Chat.
    I've been told that Web Chat is handled from the US time zones so if you're in a different part of the world, you may have to accommodate that.
    Serial number issues cannot be handled in a forum because (obviously), you're communicating a serial number which would  be broadcast to the entire internet. Also, few Adobe employees are on most of the forums. There are NO Adobe employees on this forum.

  • I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    If it was an upgrade version, it may be you are being asked for the qualifying product S/N and are entering the new S/N instead. That would cause a problem.

  • We have the serial number of an Adobe Acrobat 8 Professional, but we do not have the disk.  I need to put it on a replacement machine.

    We have the serial number of an Adobe Acrobat 8 Professional, but we do not have the disk.  How do I put it on a replacement machine? 

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • How do i figure out what my serial number is for adobe photoshop elements so i can download it?

    How do i figure out what my serial number is for adobe photoshop elements so i can download it?

    See this:
    Find your serial number quickly

  • Invalid Serial number error given when reinstalling Acrobat 9 Standard. How can I reinstall?

    I recently reinstalled Windows7 on my PC and am trying to reinstall Acrobat from the disk that came with my PC. I have the serial number from the Adobe product registration page. I am receiving the error "Invalid Serial Number". I checked for any remnant files in my PC and the registry, there are none. How can I get this install to run?

    Just talked with Chat. I will post the transcript. What a waste of time.

  • Invalid serial number error message when installing Acrobat 7

    I have my original software CD and serial number but understand that I need to use the downloaded program because Adobe no longer supports the activation code required for installing from the disc.  I was under the impression that I was to use the original serial number.  This is what I used when reinstalling my CS2 Photoshop  in the same circumstances.
    I downloaded 22001904.exe and ran it but when it gets to the serial number I receive invalid serial number message no matter how I enter the number.  I even tried cutting and pasting from my Adobe profile, since I have registered the program w/ Adobe previously along with other Adobe programs.
    Can you advise me how to proceed? 
    Sincerely,
    brokripananda

    no, use the serial number listed on the page where you downloaded acrobat 7, not your acrobat serial number

  • I get an invalid serial number message

    Crashed my hard drive. Went to my Adobe account and pulled up my Products list. Downloaded CS5 and input the serial number in my Products list. Everything went fine. Downloaded Adobe Acrobat 9 Pro and input the serial number in my Products list. Got "invalid serial number" message.
    What's the story? What do I do now?
    PC system running Windows 7 Ultimate.

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    Do you have separate licenses for Acrobat versus CS5?

  • Fresh install of cs 2, invalid serial number error

    My version of CS wont register anymore. I was directed to install version CS2 from the website download section. I uninstalled CS from windows 7 and installed CS2 using the supplied installer. I used the supplied serial number only to get a inavlid name, company, or serial number error, and the program shuts down. Online help was of no help other than walking me through another fresh install of the program ending up with the same results.
    Is the problem in the registry? and if so how do I clean it without disrupting other programs?

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Maybe you are looking for

  • Local Client Copy taking too much time

    Hi All, I recently done a system refresh of my Quality server (restore PRD backup to QUA Server) After that I have created a new client and has initiated a local client copy after the test run went successful. Then after reading approximately 4500 ta

  • ITunes Not Opening-Error

    Hello,I just bought the new 5g 30g iPod Video, installed the new itunes/quicktime stuff and right after I finished downloading itunes id get an error saying somthing like "Sorry for this inconvience but itunes must shut down" It appears theres nothin

  • Parking Document & Workflow

    Dear All! I ahve following requirement for approving the invoice! User 1 Park the Invoice , Then he will forward to another user 2. User 2 must  have three  option ( Forward, Revert and  Reject ) after forwarding to User 3, He must have only one opti

  • LAPTOP IS SLOW

    HEY EVERYONE...HOPE SOMEONE CAN HELP ME.  WHEN I AM TYPING I HAVE TO STOP AND WAIT UNTIL MY COMPUTOR CATCHES UP WITH MY TYPING.  IT HAS NEVER DONE THIS BEFORE...LIKE I WILL TYPE LETS SAY BEST BUY...I HAVE TO STOP AND WAIT FOR IT TO CATCH UP....ANY ID

  • Multiple images with transition

    I'm sure this question is answered somewhere, but I don't know what to search on... here's what I'm trying to do... I want to have a series of small pictures cycle through in the same location with a transition of some sort (wife likes the dissolve).