I am getting an unknown error when trying to download a word document from mail to pages, any help

I am trying to download a word document from mail into pages and I keep getting an unknown error message, are there special settings for this? Any help much appreciated!

Not there aren't any special settings for this. You just use the Open In feature to save the document into Pages. You could have a font in the document that Pages doesn't like, maybe something that you copied and pasted from somewhere into the document that went corrupt. But there is nothing special about the way that you save a Word document into Pages. You save it like you save any document or file into a compatible app.

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