I am getting emails saying my account has been deactivated. It asks me to reactivate but I think it is either a virus or a scam. Help?

I am getting emails saying my account has been deactivated. It asks me to reactivate but I think it is either a virus or a scam. Help?

Apple ID: “This Apple ID has been disabled for security reasons” alert appears
http://support.apple.com/kb/ts2446
Contact Apple Support
https://expresslane.apple.com/GetproductgroupList.action
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Look at this post https://discussions.apple.com/thread/5767569?tstart=60
 Cheers, Tom

Similar Messages

  • I keep getting emails saying my password has been changed , everytime i go reset it with stronger passwords, but it keeps happening, anyone got any ideas?

    Hi all, I keep getting emails saying my password has changed, I have now reset my password 4 times in the last 2 weeks with stronger and stronger passwords and have also changed my security questions, anyone got any ideas how to resolve this problem?

    No.   I am a volunteer, not always on good terms with Apple either.   I'm sorry I don't seem to have helped but what I told you is what I would tell anyone in your situation.
    I hope Thomas r won't mind me pasting one of his replies, but the thread is so long it could be daunting.   Thomas knows about these things.
    ******  Courtesy to Thomas r.
    As has already been pointed out earlier in this topic, the issue is either a repeated phishing attempt (in which someone sends you a faked e-mail, directing you to a faked site, which tries to get you to "log in" so that the hackers can get your ID and password) or someone is repeatedly trying to get access to your account. I'm guessing the latter is more likely... someone's repeatedly trying to reset your password, for who knows what reason, and they're trying repeatedly because they're never getting the password reset e-mail. (Why they would expect to receive that e-mail I don't know... people are stupid.)
    Make sure your Apple ID has a good, secure password. (There is no need to reset your own password to do this, just go toappleid.apple.com and change it.) I'd also advise turning on two-factor authentication to further protect your Apple ID:
    Apple introduces two-factor authentication
    This will prevent password reset attempts, as it will not be possible to even start the password reset process without having access to the device used to receive the code used as the second identification factor.
    Hope this helps.

  • I keep getting emails saying my password has been reset but i am not doing it?

    every week i am getting a reset your password link and then another saying my password has been reset.
    i am running out of passwords to choose.
    is it likely to be an error

    Who else knows your Apple ID and password?
    I would also change the password for the Mail account you use with the Apple ID since someone could have hacked into that mail account.
    Furthers I would go to iTunes>Store>View Account and go to Purchase History see if there are any purchases that you did not make. If problem also contact iTunes
    Contact iTunes

  • HT4864 Keep getting email saying my account is limited and then asks for my information. Is this a scam?

    I am getting repeated email messages on Apple letterhead stating that my iCloud account is limited at this time due to some problem. It then asks for my name, user name and password. I believe this is a scam and just delete the message. Anyone having similar issues?

    Since this is sent by the very people who maintain a record of you name, username and password - this is a scam.  There have been numerous others reporting such phishing.

  • TS4009 I keep getting emails saying my quota has been exceeded, but I have over 4 gb free.

    It's very frustrating.
    I have moved my emails to my local device, including sent items. I've deleted the trash, and nothing shows on the iCloud website.
    There doesn't seem to be any further solutions online, either.

    Exact same issue

  • I am trying to use ichat and when I try to log in it says my account has been suspended bc of suspicious use...help

    i am trying to use ichat and when I try to log in it says my account has been suspended bc of suspicious use...help

    Hi,
    I would guess this is  an AIM valid Screen Name such as an Apple issued @mac.com account.
    I would also guess you travel to other countries.
    There have been several posts about @mac.com names and people who travel and use their Screen Name elsewhere having the name Suspended.
    Can you Log in here  https://settings.aim.com/ ?
    Is this where you saw the Suspended message ?
    For AIM issued name the answer is to change your Password as this tends to prove you own the account.
    This does not work for Apple IDs used as  AIM Valid Screen Names as AIM can't tell when the password is changed (They can only see it when you log in)
    AIM's Suspended Account page has an email ([email protected]) on it to contact if your account remains Suspended.
    However you need to be very clear that you have an Apple Issued Name and that you know that resetting the password that works for AIM Names and that you would like them to reset the account.
    More recently this has been a sticking point.  It seems the Contact you get does not always know about the agreement that AIM recognises Apple Issued IDs as Valid Screen Names and that the AIM  servers can only view the passwords at specific times (or at least confirm them) so you changing it will make no difference and that they have to step in manually.
    10:39 PM      Saturday; October 20, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!

    When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!

    Hi,
    If you have followed everything in the link below, and still have the problem, click on one of the links at the very bottom under "Additional Information". That's all we can do for you here:
    http://support.apple.com/kb/TS2446
    Cheers,
    GB

  • I have restore my phone and i have treid to redownload my purchased but it saying my account has been disabled so what do i have to do?

    i have restore my phone and i have treid to redownload my purchased but it saying my account has been disabled so what do i have to do?

    You contact iTunes store support.

  • HT4759 I want open my icloud  access my account but did not prospered, says the account has been suspended security reasons

    Hello dear sir I want open my icloud  access my account but did not prospered, says the account has been suspended security reasons and I'm the owner of the icloud account and I have passowrd
    Can you help me in to  open my account please
    Note I tried to re-change the password several times via e did not prospered
    <Personal Information Edited by Host>

    يا سيدي، الرجاء فتح حسابي وعدم حذف الصور هويتي
    مرحبا سيدي العزيز أريد فتح بلدي صول icloud حسابي ولكن لم ازدهرت، ويقول لقد تم تعليق حساب أسباب أمنية وأنا صاحب حساب icloud ولقد passowrd
    هل يمكنك مساعدتي في فتح حسابي من فضلك
    بلدي  هويتي التفاح أو icloud أو البريد  ملاحظة حاولت إعادة تغيير كلمة المرور، عدة مرات عن طريق البريد لم ازدهرت
    Message was edited by: stevemei
    <Personal Information Edited by Host>

  • HT5624 my apple id account has been disabled for security reasons.  I have re-set my password numerous times but the system still will NOT let me sign in.  It continues to say your account has been disabled.

    my apple id account has been disabled for security reasons.  I have re-set my password numerous times but the system still will NOT let me sign in.  It continues to say your account has been disabled.

    CALL
    1-800-MY-APPLE (1-800-692-7753)   let them know and they will helo you enable the account.  even if you change the password 50 times the account will stay disable till you call them
    good luck

  • TS3988 when I try to purchase from the store now, it says my account has been disabled.  WHY????

    When i try to purchase from the store now, it  says my account has been disabled.  WHY???   I have purchased recently with no problems.

    Ray88Ray88 wrote:
    What do i do to correct this? ...
    You need to Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I can't get mail as my account has been disabled

    I can't get mail as my account has been disabled, please help!

    Have you looked here:
    Apple ID: "This Apple ID has been disabled for security reasons" alert appears
    Try logging out of the iPOd and then reset the iPod and then login.

  • HT5787 When I try and log into my apple ID, it says my accounts has been disabled

    When I try and log into my apple ID, it says my accounts has been disabled.  What do I need to do

    Contact iTunes support & see what's going on:
    http://www.apple.com/support/itunes/

  • It keeps asking me to sign into icloud everytime i go into my music. it also says my account has been disabled but it hasnt, it keeps asking me to sign into icloud everytime i go into my music. it also says my account has been disabled but it hasnt

    i always have to sign into icloud and they always say my account has been disabled so i cant download anything!

    You might want to go to Settings>iTunes & App Store, tap the ID, sign out, then sign back in.  For iCloud, try deleting the account and signing back in.  To do this, save your photo stream photos to your camera roll (unless already ther) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow), then tapping Save to Camera Roll.  Then go to Settings>iCloud, tap Delete Account, choose Delete from My iPhone and provide the password when prompted, then sign back in.  (Your iCloud data will reappear on your phone when you sign back in.)

  • Why does it say my account has been disabled

    I have set up a login and password and yet, when I try to log in, it says my account has been disabled.  Why and how can I fix it?

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

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