I am getting error when hovering on document in sharepoint online "sorry there was a problem and we can't open this document.If this happens again, try opening the document in Microsoft Word"

I am getting error when hovering on document in sharepoint online "sorry there was a problem and we can't open this document.If this happens again, try opening the document in Microsoft Word".I am sure that document is not corrupted and
all. something it showing the preview and sometimes it throwing this error. I hope this error is intermident. When clicking on the link also it throws this error but on refreshing it working fine. I dont know why it is happening. Please helpme to resolve
this issue.

Hi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi

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Office Web Apps 2013 - Sorry, there was a problem and we can't open this document. If this happens again, try opening the document in Microsoft Word

Hello
I had configured Office Web Apps for SharePoint 2013 which was working fine for about 2 months until this morning.
The error message I get for WORD, PDF and Excel files is:
The ULS logs on the WFE give me this:
WOPI (CheckFile) Proof Data: AccessToken Hash '1572676699' [1054 bytes], URL
01/08/2014 11:01:58.01*   w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             afk59   Monitorable
WOPI                             agxqc   Medium     WOPI Signature verification
attempt failed with public key 01/08/2014
11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             agxqc   Medium     WOPI
Signature verification attempt failed with public key
01/08/2014 11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             agxqb   Medium     WOPI
Signature verification attempt failed - no public key   e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             ahdzz   Monitorable   WOPI
Proof: All WOPI Signature verification attempts failed   e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             ag7pj   Unexpected   WOPI
(CheckFile) - Invalid Proof Signature for file Letterhead Template.docx url: http://site.contoso.com/_vti_bin/wopi.ashx/files/9c5d0d7077aa43e9a9538c02deb57580?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOi
The ULS Logs on my Office Web Apps server gives me this:
Error message from host: Verifying signature failed, host correlation:    d197d187-ef9d-42f6-ae4f-c4b8199c1078
WOPICheckFile,WACSERVER FileNotFound
WOPI CheckFile: Catch-All Failure [exception:Microsoft.Office.Web.Common.EnvironmentAdapters.FileUnknownException: WOPI 404
Any idea what may have caused this issue all of a sudden?
Thank you.
Yoshi

Hi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi

Issue with office web apps sorry, there was a problem and we can't open this document.

Hi All,
i am having issue when trying to open the word file using office web apps farm. i have multi-tier farm (2 wfe, 2 apps and 2 owa). is that something wrong with certificate or the way AAM configured. Can anyone give me some direction please?

Hi,
According to your description, my understanding is that you failed to open the word file using office web app.
Please open the word file using office web app in other SharePoint sites and test whether this issue occurs. Also, please test whether all words have this issue.
Please reset IIS on the OWA server.
Please disconnect the SharePoint Farm from Office Web Apps and reconnect it. Then check the WOPIZone and TMG server.
Please created certificate for your PC and update mappings of IP addresses.
Some useful posts for your reference:
https://social.technet.microsoft.com/Forums/office/en-US/fdbf2198-5a62-422a-9015-a65599eabeb5/office-web-apps-2013-sorry-there-was-a-problem-and-we-cant-open-this-document-if-this-happens?forum=sharepointadmin
https://social.technet.microsoft.com/Forums/office/en-US/154e9673-8227-4913-9f2a-97677e4c5314/sorry-there-was-a-problem-and-we-cant-open-that-document?forum=sharepointadminprevious
http://sharepoint.stackexchange.com/questions/66013/a-problem-with-a-websites-security-certificate-for-apps
Best Regards,
Dean Wang
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Sorry, there was a problem and we can't open that document.

I set up my office web apps server according to the directions here:
http://technet.microsoft.com/en-us/library/jj219455(v=office.15).aspx
and
http://technet.microsoft.com/en-us/library/ff431687(v=office.15).aspx
When I navigate to any word document (or any other web apps document) I get the error below:
The event logs on the Web Apps server seem normal, nothing more than monitoring reports all saying "Healthy", no indication
the server is getting the request, much less processing it.
If I do a Get-SPWOPIBinding I receive
Application
: Word
Extension
: DOTX
ProgId
Action
: attend
IsDefaultAction : False
ServerName
: W2K12-SP13-OWS.NET.COM
WopiZone
: external-http
If I do a Get-OfficeWebAppsFarm I receive
FarmOU
InternalURL
: http://w2k12-sp13-ows/
ExternalURL
: http://w2k12-sp13-ows.net.com/
AllowHTTP
: True
SSLOffloaded
: False
CertificateName
EditingEnabled
: True
LogLocation
: C:\ProgramData\Microsoft\OfficeWebApps\Data\Logs\ULS
LogRetentionInDays
: 7
LogVerbosity
Proxy
CacheLocation
: C:\ProgramData\Microsoft\OfficeWebApps\Working\d
MaxMemoryCacheSizeInMB
: 75
DocumentInfoCacheSize
     : 5000
CacheSizeInGB
: 9
ClipartEnabled
: True
TranslationEnabled
: False
MaxTranslationCharacterCount
: 125000
TranslationServiceAppId
TranslationServiceAddress
RenderingLocalCacheLocation
: C:\ProgramData\Microsoft\OfficeWebApps\Working\waccache
RecycleActiveProcessCount
: 5
AllowCEIP
: False
ExcelRequestDurationMax
: 300
ExcelSessionTimeout
: 450
ExcelWorkbookSizeMax
: 10
ExcelPrivateBytesMax
: -1
ExcelConnectionLifetime
: 1800
ExcelExternalDataCacheLifetime
: 300
ExcelAllowExternalData
: True
ExcelWarnOnDataRefresh
: True
OpenFromUrlEnabled
: True
OpenFromUncEnabled
: True
OpenFromUrlThrottlingEnabled
: True
PicturePasteDisabled
: False
RemovePersonalInformationFromLogs : False
AllowHttpSecureStoreConnections
: True
IgnoreDeserializationFilter
: False
Machines
: {W2K12-SP13-OWS}
On the server, in the ULS logs I can see the request
Name=Request (GET:http://testarea52.com:80/sp13training/ed/defTeamSite/_layouts/15/WopiFrame.aspx?sourcedoc=/sp13training/ed/defTeamSite/Shared%20Documents/hasbeen.docx&action=default)
The next entry in the uls is a line "Site=/"
Followed by
Microsoft.Ceres.CoreServices.Node.NodeController : Already configured with version (poll) 20
Self-issued token request for 'wopi/testarea52.com@006f5301-2322-44c2-8378-61d313cd9395' succeeded.
Nothing else helpful after that.
Has anyone else seen or have an idea on what the problem could be?
It's running on a server that has no SharePoint or SQL binaries installed, all on the same domain, including the win7 machine I am testing from with Office 2010.

Sorry, I should have said that this is an HTTP connection, not an HTTPS. There are no Certificates showing when I browse to the server.
Additionally I found in the ULS logs on the server the line
WACServer HttpModule: Completed request with status code [404]
which was immediately preceeded by
Librarian.SetCompleted(http%3A%2F%2Ftestarea52%2Ecom%2Fsp13training%2Fed%2FdefTeamSite%2F%5Fvti%5Fbin%2Fwopi%2Eashx%2Ffiles%2Ff546b1fcdd5345e6bac67ccdf20bbdec, Png, p1.img) - status = ConversionError

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I am getting error when hovering on document in sharepoint online "sorry there was a problem and we can't open this document.If this happens again, try opening the document in Microsoft Word"

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