I am getting soooooo screwed and about to get a lawyer!!!

Question

I am completely at the end of my rope with this company and my phone bill! I had unlimited data for years, took full advantage of it by using it as a mobile hotspot and for streaming Netflix into my home. I def got my money's worth over the years, but when it was time for an upgrade on my phone, I was told that I had to give up my unlimited data, that it was no longer available. (Which I have found it since is not true) so I switched to 4GB, (which now is showing up on my phone bill as 2GB, screwed again)
BUT HERE"S THE KICKER!
I bought my phone back in August. I was told that my data that was used previous to switching phone plans, would not reflect on my next billing cycle.
Wrong! Within two weeks, I had a phone bill showing a balance of $1000+!!!
So I called immediately. I was told that it was not something they could take care of, because I bought my phone from an independent Verizon dealer, I had to take it up with them. So I did. Was told it was taken care of, don't worry. That was in August. THis is now December and NOBODY has taken it off my bill! And I am now in collections! I've had my phone shut off several times. I call, they turn it back on, but only temporarily, telling me that I must get this independent dealer to have this taken off my bill. I go to them, they tell me that it has to go thru 5 levels for the highest guy on the totem pole to okay it and take it off. All these months later, this ******* apparently hasn't gotten the memo. I ask to call him myself. I am told that even they do not have this number, that it has to go thru 5 people to get to him. ***!!!????  NOBODY CAN TAKE THIS OFF MY BILL?  In the mean time, since this has all started, my phone has been shut off several times, and this time after reconnecting it, i can no longer be heard when i call someone. THey told me that that has nothing to do with it. That now i must buy another phone. This is all such ******* ********! My phone worked perfectly fine until the last time they reconnected it! VERIZON! I AM CONTACTING A LAWYER THIS WEEK!  My hands are tied, nobody can help me, all i get is the runaround and my phone shut off and reconnected. But no credit to my bill. THis is a nightmare! I have always paid my bills with you. I never had these problems when i was dealing with Alltell. I am contacting a lawyer, and then I a mmoving on to another provider once I am out from under this mess! And tho your customer service reps are always very friendly and have done everything in their power to help me, they too are completely helpless to my situation. I know they feel bad and I have been impatient with them even tho this is not their fault. You have quite the monopoly going on. **** a person on their phone bill and then make it utterly impossible to undo the damage by putting helpless mouths on the phone. Meanwhile, nobody can get in contact with the people really in charge!!  THis is absolutely ridiculous and I've had it!

Answer 1

Yes, I understand what you are saying. The day I purchased my new phone, as well as changed my plan, I was told that all data used previously would be rolled back into the last billing cycle and would NOT reflect onto the next billing cycle. But they did mess it up, that's not what they did and it was up to them to correct. The retailer that I bought the phone from. And then was told on numerous occasions, that it was being taken care of, do not worry. That this would be off my bill within a week. In the meantime, it never leaves my bill. I call and  talk with Verizon themselves and to the independent retailer that caused this mess in the first place. Neither can seem to solve anything for me. Who am I supposed to even write to? They won't even give me a contact to anyone that could ever expedite this process. I have never gone over my 2 GB's that I currently have on the new plan. I removed mobile hotspot immediately and purchased internet at home and now use Wifi, both here and at work. So that was never the problem. They are charging me for data that I used when I was still under an unlimited plan.
Thank you for your advice, I will be filing a claim with small claims, as well as sending something in writing to whoever. Though, I highly doubt it gets anyone's attention or this problem solved. Hopefully a lawsuit will. At this point, I am not really concerned of the cost or time, it's now about the principle of the matter! I've already wasted HOURS on the phone and at the local retail store.