I am getting white screen of death on my Macbook Pro, can someone help please?

Intermittent or inconsistent situations as you describe are the most difficult to resolve. First step you should do is be certain that you have your data backed up. I suggest that you do this by creating a bootable clone using Carbon Copy Cloner. The advantage to this is that not only is it a backup but can immediately be used to run your MBP in the event of an internal HHD failure.
The article that I gave you to start your search contains a link to this article:
https://discussions.apple.com/docs/DOC-3353
Though lengthy, it can resolve most issues if you go through all of the sections. If you cannot achieve success, then an Apple store genius bar is the last option.
Ciao.

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I am having difficulty getting my scanner (HP5590 Scanjet) working with my MacBook Pro, can anyone help please. It did work alright with my IBM notebook.

I am having difficulty getting my scanner (HP5590 Scanjet) working with my MacBook Pro, can anyone help please. It did work alright with my IBM notebook.

There's a new driver bundle for OSX 10.6 that you might need to install, the HP link seems to be failing at the moment but there's a version of it here: HP_Installer_Scanjet_v2.4.3_Ph4.dmg
There's a piece on the HP Forum about it here (some folks have problems installing ...)
http://h30499.www3.hp.com/t5/Macintosh-Compatible-Products/Scanner-Drivers-softw are-for-Snow-Leopard-Mac-OSX-10-6-will-not/td-p/2301674

Iphone 5 ,I get error 3 on iTunes on my macbook pro can anyone help me please

Dear all
I need help please with my Iphone 5 when i try and connect to Itunes it goes 99% of the way then i get a massage error 3.

Your best option is to restore a backup library made before this happened.
Otherwise you you can try using a file recovery applicaiton like SubrosaSoft FileSalvage. It will run in demo mode and show you what images it can recover before you have to purchase it. Other similar applicaiton can be found by going to MacUpdate.com and searching for "file recovery".
I guess I don't have to issue the standard warning of do not make any change to an iPhoto library from the Finder, do I.
OT

HT201263 Get three quarters of the way through recovery mode and then iphone goes back to "Connect to Itunes screen" can someone help please?

Get three quarters of the way through recovery mode and then iphone goes back to "Connect to Itunes screen" can someone help please?

Delete the .ipsw file on the computer.
Put the device in DFU mode.
Restore as new, once the restore completes, then try restoring from backup.

TS3992 Hi, can someone help please - my iPhone hasn't been backed up since early August, now I can't seem to get it to back up to iCloud. I have 9GB of space, I have left it plugged in etc for 11hrs, but keep getting iPhone backup could not be complete th

Hi, can someone help please - my iPhone hasn't been backed up since early August, now I can't seem to get it to back up to iCloud. I have 9GB of space, I have left it plugged in etc for 11hrs, but keep getting the same message " iPhone backup could not be completed" -what dies that mean.?

Hi,
I was facing issues with both backup and FB integration after the iOs 6 upgrade. Before then I did not have any issues with the iCloud backup service, but after a few days, I noticed that it was continually stuck at the Estimating time for the backup and it never progressed.
As any good techie would, I tackled the most pressing issue first . . . FB integration of course.
I had read in a separate post about this solution so tried it . . .
I deleted the original FB app and hard booted the phone. I then went into settings and entered the data for FB integration. Seconds later, I received a text message to my phone - already listed and verified in FB with a 6 digit code to re-enter instead of my password. Seconds later I was verified and then prompted to download the FB app. All backup and integrated.
Then I went into the iCloud backup, turned it off . . . and deleted the last backup. I then re-enabled backup . . . and although I thought I was going to face the same issue, after a few minutes, it moved on from Estimating time . . . to actually backing up. It is now a small way through the backup and seems to estimate that it will take another two hours to complete.
A good nights work. Backup and integration all sewed up. Good luck.
Cheers
Ian

Hi. I am not able to update the Adobe Flash Player on my MackBook Pro. The problem I am getting is a blank page for Step3. Can someone help please?

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If you already have an older version of Flash Player, open the Preference pane and select Check Now... under the Update portion under the General tab:
You shouldn't have to install a new version from the website (I'm not even sure if you can) if you've already installed Flash Player.
Clinton

I can get text messages and get this at the top of page 'Messages (-1)' can anyone help please?

I can not get or see any text messages and get this at the top of page 'Messages (-1)' can anyone help please?

For details of how to restore it, see https://support.mozilla.com/kb/menu+bar+is+missing

Im trying to get some purchased songs to sync onto my ipad, but when i try it says they could not be synced as i need to authorise my computer which has been done already but its still not syncing them can someone help please?

Im trying to get some purchased songs to sync onto my ipad, but when i try it says they could not be synced as i need to authorise my computer which has been done already but its still not syncing them can someone help please?

Hello there, Gemss.
The following Knowledge Base article offers up some great recommendations for the issue you're describing:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Although all of the scenarios may be applicable, many folks find that the following section helps resolve their issue most often:
Authorize using the correct account name
The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

White Screen of Death. Need a more in-depth help.

My iPod Nano (6th Gen) has a white screen. The internet calls it the white screen of death. I read a lot of troubleshoots that tells me to do a hard reset. Unfortunately, I am stuck in the part where I have to wait for the Apple logo to come out after holding the Sleep/Wake + Volume Down buttons.
I also tried restoring it using iTunes, but the result is still the same; white screen of death.
Is there anything else I can do to fix this problem?

Deal with the experts and go to an Apple shop after you've made an appointment with the Genius Bar (or you may be lucky and just walk in to be served). They will have a quick look at the phone and give you a refurb replacement straight away if it is found to be faulty. I've had two replacements over the past 18mths (Original iPhone & 3GS) and the service is excellent.

HT1766 My Iphone screen is frozen as "Restore Failed. Can someone help?

I just receive a company issued Iphone 5. I wanted to download music from my wifes MacBook through our iTunes files. So I connected the devise to the MacBook. I can't remember all the steps but it started to Restore my device idicating it was restoring my wife's Iphone. I paniced thinking that my company phone would can restored with my wifes stuff so I unplugged it from the MacBook. Now the phone screed is frozen at "Restore failed" and I don't know what to do. Can someone help me to get the phone to work.

Hello Georgept,
If the iPhone was disconnected while it was going through a process, you may need to put it in recovery mode and restore it. If you have a backup of your phone on the iCloud, or iTunes on the computer for that matter, after the restore you will be presented with the set-up screens and will have the option to restore from an iCloud or iTunes backup to bring all of your data back. The following article has the steps for putting the iPhone into recovery mode and restoring.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Use recovery mode
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
Plug the device's USB cable into your computer only.
Hold down the device's Home button as you connect the USB cable to it.
When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
iTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
5. Use iTunes to restore your device.
If you don't see your device in iTunes, follow these steps for Mac or these for Windows.
Once the iPhone has been restored, you can use this article as a reference for restoring from your iCloud or iTunes backup to recover your data.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Thanks for reaching out,
-Joe

My macbook pro 2010 extremely noisy and a warning flashed on the screen about a power or battery issue- can you help please?

My macbook pro 2010 has started getting extremely noisy in the last few months and I had a strange warning flash up on the screen a month or so ago about a power or battery issue… can you help please?

Calibrating a 2010 MBP is not required. All it will achieve is putting an unnecessary cycle on it and shortening its life:
http://support.apple.com/kb/ht1490
You may try a SMC reset:
http://support.apple.com/kb/HT3964
Open System Information>Power and post the following from your MBP:
(Make certain that the charger is connected)
Ciao.

Can someone help please. I recently boughYou have no bookmarks.t a IPad Air, when I go to Utube on Google I don't get sound, when I go to the same site on Safari I get sound? Thank you. Mark

I recently bought a iPad air, when I use Google and go to Utube I do not get sound, when I go to the same site using Safari I do get sound? Can someone explain please, thank you. Mark

Hello there, Mark.
The following Knowledge Base article offers up some great recommendations for troubleshooting issues with apps downloaded from the App Store:
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
In your case you may also want to close all apps that are running during the "Restart the App" step.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Error B839FBD8 on officejet 6600 can not get pass this can someone help please

Hi i got a Hp officejet 6600 when i turn it on it start to load when it goes to ERROE B839FBD8
can someone help me thank you Robert

Hi @Robert21,
Welcome to the HP Support Forums! I see when you power up your HP Officejet 6600 you get an error message on the front panel 'B839FBD8'.
First I would like you to perform a hard reset on the printer:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
Are you still seeing the error message? If yes, please call our technical support at 800-474-6836 as it may be the printers hardware. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

I have a white screen of death on my macbook. i cannot get it to start up. help!!!

i try to start my computer and it has the white screen with the apple then the apple turns into the no smoking symbol. then after about a minute it turns itself off. how do i fix this.

You can't backup the iPod then.
Place the iPod in recovery mode using one of these programs and restore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If data is not in the backup then:
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
- Maybe you can get some info from the restored iPod via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html
-iPod touch Deleted Photo Recovery Tips You Should Know

IPod white screen of death... if I can even get it on.

So my iPod randomly decided to stop turning on. It does not respond to soft reset at all, and it does not respond when I try and connect it to a computer (I've tried three different ones). The only time it turns on, is in my iPod FM transmitter player in my car, and when I put it in that, I see a blank white screen, and I can't do anything in it. As soon as I take it off, it turns off again.
Any ideas?
This is my second iPod, got the first one replaced, but now I'm out of warranty, and I think it's ridiculous that I have to pay to see a fix when there's always SOMETHING wrong with this iPod.

I'm assuming it MIGHT be the cable, so I will try plugging it into a friend's wall adapter, but if anyone else has any other ideas, please let me know?

I am getting white screen of death on my Macbook Pro, can someone help please?

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