I am having a problem getting my office jet pro 8500 to go online to print. How do i set it to go on

I am having a problem getting my office jet pro 8500 to go online to print. How do i set it to go online. I have run all of hp's diagnostics and everything passes. it prints the test pages but will not print any other jobs for me.

This might help - https://discussions.apple.com/docs/DOC-3792

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    Hi Acepvteye,
    Welcome to the HP Forums!
    I understand that you cannot print with your HP Officejet pro 8500 A910, and I am happy to help you with this
    issue!
    For further assistance, I will need to know:
    If the printer is connected, Wireless, or USB.
    If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
    If the printer is able to make copies by itself.
    If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    Hope to hear from you, and thank you for posting!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • I am unable to scan using the hp office jet pro 8500 wireless all in one printer from an I-MAC

    I have a new I-MAC OS Lion computer and an older HP Officejet Pro 8500 wireless all-in-one printer, scanner, fax, photo.  I cannot scan, though I can print and I can fax.  The error message says I must be connected to the network, and yet I am connected.  The only diagnostic tool available is for MS systems only.  Help???

    Hi,
    Make sure to use any scan method available for Lion.
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    Please follow the steps below to find what scan methods may be used on the OS:
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    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • I have HP office jet Pro 8500 a premium it is printing at an angle and paper is coming out at angle

    HP office jet 8500A premium operating system Windows 7 no error messages no changes to the product
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    Hi there,
    This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Office Jet Pro 8500 Black ink will not print

    black ink will not print and alignment fails.  I have cleaned the print heads through all levels.  The colors print perfectly but black will not print.  I have reset the printer, run tests pages, but still no black ink and the unit trys to align, but fails.  The unit is no longer in warranty.
    This question was solved.
    View Solution.

    Hi mariajw,
    Thank you for your reply!
    What I would recommend to do at this time is to please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Best regards!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Office Jet Pro 8500 Wireless carriage jam message.

    I have an HP Office Jet Pro 8500 Wireless.  It is on a home wireless network and I am using a new HP laptop with Windows 7 (64-bit).  I am getting a carriage jam message that I cannot get removed.  Leading up to this, my son did have a paper jam and probably didn't get all the paper removed the first time around.  But I have checked thoroughly with a flashlight and there is now no paper anywhere in the carriage.  I have followed the video online and still have the same message and I can tell that the carriage is not moving side to side.  It stays over on the right side.   When the video talks about manually moving the carriage, I can move it very easily manually after I wiggle it a little and move it to the right a little.  Then it will move back and forth easily by hand.  I have tried to see if something is blocking it, but can see nothing.  But then when I try to print a test page, no luck.  I have reset it according to the video with no results.  I cannot print a test page from the touchscreen or from my computer.
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    I hope you are doing well and sorry lt learn that you are having this issue.
    If you still facing this issue I will do my best to help you
    Follow this article troubleshooting steps GO HERE
    Another option that you might have if you are using Win xp or later as your operating system is to run HP print and scan doctor
    Letme the outcome or if you are not facing this issue any more, It will be really appreciated.
    Hope that I can be of your  help.
    RobertoR
    Remember ↓↓↓
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • I have 2 Office Jet Pro 8500 printers. One at work and one at home. I also have a lap top that I ca

    I have 2 Office Jet Pro 8500 printers.  One at work and one at home. I also have a lap top that I can get to print to the first printer I installed but it will not print to the printer I installed second. I even changed web address on laptop to the one used on second printer with no help. can any one help me with this problem

    Go to Control Panel > Printers and change the names of the printers to something unique from each other.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HT6114 HP Office Jet Pro 8500 Scanner no longer works with Mavericks upgrade

    I have an all-in-one printer/copier/fax/scanner, HP Office Jet Pro 8500.  The scanner no longer works with the Mavericks upgrade.  Is it possible to get the scanner back in use?  The printer and fax is fine, but I really use the scanner a lot.  Please helap me.

    The following link to the HP Support site indicates that scanning is still supported for the OfficeJet Pro 8500 using Mavericks but also indicates that "you may need to scan in a different way than you did before you installed Mavericks." See the FAQ section of http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&cc=us&dlc=en&lc=en &os=4159&product=3752456&sw_lang=#N1237

  • Two office jet pro 8500 printers set up to operate wirelessly from one computer

    I have two office jet pro 8500 Wireless printers in my real estate office. I would like for them to both operate wirelessly from one computer, but can't get it to work.  I do not have any firewalls enabled. I can get only one to work.

    Do you have a network (wireless router) in your office that you are trying to connect the printers to or are you connecting directly to each printer via its "hpsetup" network?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • What does pump motor stalled mean? HP Office Jet Pro 8500 Premier

    what does pump motor stalled mean?  HP Office Jet Pro 8500 Premier

    Hi maryhelt,
    You can click here to go to a document that will help you learn about the pump motor stalled error message for your printer. It will also help you troubleshoot this message.
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • Use HP office jet pro 8500 as printer for i pad

    How can I use my printer HP office jet pro 8500 (LAN) with my I pad & I phone for print outs?

    see if this link helps http://support.apple.com/kb/ht4356

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    Any suggestions re printing from Ipad mini using HP office jet pro 8500 wireless which supposedely is Airprint compatible?Downloaded HP's Eprint but it was not able to ID printer. Thank you.

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  • Software Problem with the HP Office Jet Pro 8500 A910

    Hi Guys
    I'd like to know if
    The HP Officejet Pro 8500 A910 is supported by the OS X Image Capture Application?
    I don't find a MacBook Pro software for this Printer. It is a Multifunctional Printer what prints, scans and also fax !
    Now i'll try to scan with the PDFScanner from The Mac App Store.
    Do you think it will work with this Printer?
    Please help me
    Yours,
    Felix

    Hi @Curved , and welcome to the HP Forums!
    I see you're having issues with your ink output. I'd like to help!
    I would recommend removing the cartridges, and performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also suggest following the steps laid out in this document:
    Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • MY HP Office Jet Pro 8500 will not feed a document to copy or fax - how to fix it?

    My HP Office Jet Pro will not feed a document to copy or fax - how do I fix this?

    I have linked a document below that may be able to help you get your automatic document feeder working again.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01609880
    Binary_Zen (worked at HP )
    Click the white Kudos star to say thanks
    Please mark Accept As Solution if it solves your problem

  • HP Office Jet Pro 8500 A910 Series stoped printing in black even after replacing the cartridge

    Printers all in one

    Hi @Curved , and welcome to the HP Forums!
    I see you're having issues with your ink output. I'd like to help!
    I would recommend removing the cartridges, and performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also suggest following the steps laid out in this document:
    Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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