I am having a problem with Adobe Presenter Video Express locking up my PC. It requires a complete reboot to kill the program. Anyone else?

I recently installed Presenter 10 and the Presenter Video Express locks up my PC. I can't even end with the task manager. I must force my PC to shut down. Anyone else having a problem with Video Express?

Hm, that was my silver bullet. Other than doing an uninsall and then installing Presenter again, you may need to reach out to Adobe and see if they can identify what could be causing this.

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Hi, So I'm having a problem with Adobe Acrobat 10

Hi,
So I'm having a problem with Adobe Acrobat 10. I have backed up adobe acrobat files and stored them on an external hard drive. When I attach the external hard drive to one laptop I can open the acrobat files just fine but when I try to open the files from the other laptop I get "Acrobat could not open "file.pdf" because it is either not a supported file type or because the file has been damaged (for example. it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF.
Both computers are Toshiba Portege laptops and both computers have Adobe Acrobat 10 Pro installed. I can open files fine from one but can not open the exact same files on the other. I find this very strange. Also, I can plug the external drive into my iMac and open the files fine from there and other different Windows computers. It appears the issue is just happening on the one laptop. Any ideas for a fix? Thanks.

For the specific laptop - consider doing a "repair" (under Acrobat's Help).
If that does not do it then consider uninstall-deactivate-reinstall-active.
Still no go? Try:
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Be well...

Is anyone having a problem with adobe being slow?

is anyone having a problem with adobe being slow?

Adobe pro XI; it takes 20 seconds to go to the next page or even longer to open.

Mouse problem in Adobe Presenter Video Creator

I have Adobe Presenter 9.0.2 build 173, 64-bit and I seem to have a strange thing going on in Adobe Presenter Video Creator when I use it to do screen recording to demonstrate software.
If I allow it to change my screen resolution as recommended by the application - 'change display Resolution during recording (Recommended)' - the mouse click occurrences recorded in the video occur a small distance away from where I actually clicked the mouse. So say I'm demonstrating the Ribbon in Microsoft Word 2013. If I click on the 'Home' tab on the ribbon, the video makes it look like I'm clicking on the 'Insert' tab just to the right of it.
However, if I uncheck the box 'change display Resolution during recording (Recommended)', the moue clicks in the recorded video are in exactly the correct positions. I would be happy to record in this mode but the trouble is the fonts and pixels are not as clear when I record in this way with the display resolution box unchecked as when I record with the box checked.
I'd like to know how to let Adobe Presenter Video Creator record at the recommended display resolution and have mouse clicks recorded correctly in the correct locations.
Any ideas anyone? Thank you.
Peter
(N Wales, UK)

Problem SOLVED!
On a hunch, I searched for DPI via the search function in the Windows 8 charms bar and opened the item 'make text and other items larger or smaller'. Under the heading 'Change the size of all items', I found that the slider was set exactly halfway between 'Smaller' and 'Larger' and below this, there was a checkbox titled 'Let me choose the scaling level for all my displays' which was unchecked. I put a check mark in the box and changed the scaling from the existing 'Medium - 125%' to 'Smaller - 100%'. Windows told me I had to reboot the PC to make the changes take effect. On rebooting, my desktop icons were smaller than before, confirmation that the change of DPI had taken effect.
I then made a video test with Adobe Presenter Video Creator with the 'Recording Preferences' setting 'change display resolution during Recording (recommended)' checked and to my satisfaction, ouse clicks no longer appear offset any more. And video quality in the published video looks great.
I'm happy!
Peter
(N Wales, UK)

OK , I have my instructional coaches creating power point presentation add audio to each slide with the presenter 10 add ins. I need these presentation converted into MP4 like you can do with adobe presenter video creator.

Love the Adobe products first. OK , I have my instructional coaches creating power point presentation add audio to each slide with the presenter 10 add ins. I need these presentation converted into MP4 like you can do with adobe presenter video creator.

If you import the PPT deck into Captivate it will not bring the audio from Presenter. But you can import it into Captivate after the slide deck has been imported. The audio files aren't necessarily named in a logical fashion in the source files for the presentation, so I would recommend that you publish the presentation locally and then find the 'data' folder in the published output and the audio files will be named in a way that you can infer the slide they are associated with. Not the simplest proceedure but it should be pretty painless.

Having a problems with adobe flash player version 10.3.181.14

Hi,
I am having a probems with adobe flash player latest version.
My laptop is Windows 7 64 bit operating system and Microsoft Internet Explorer is 32 bit.
After i install the latest version, the advertisement which display in the web site are keeping flashing on my laptop screen.
After i uninstall and re-install it back, the situation still remain same.
Please advise.
Thank you.
Jane

I experienced the same problem on my Win7 Pro SP1 x64 lenovo T410 laptop with Intel HD Graphics. There was no video driver update available.
I followed the instructions in this topic: http://forums.adobe.com/thread/853591 (step #4) and went back to version 10.2.
Problem solved. I just have to remember not to do any updates to flash player when prompted. I'll come here first to make sure the problem is fixed.
Message was edited by: nikki605 Forgot to mention, I'm using IE9 32-bit.

Audio problems with Adobe Presenter

Hi
I recently had Adobe presenter installed on my windows XP machine. Adobe presenter is set up to run through powerpoint 2003.
I recorded all of the audio as mp3 files straight onto my machine (although there were a few issues such as intermittent sound). When I have accessed the quiz manager section to record some audio there, it crashed my machine and removed all of the audio from the whole presentation (luckily I had the audio files saved somewhere else!!). I then went back into the presentation and tried re-importing all of the audio back in. again, when I accessed the quiz manager the same thing happened again....
Has anyone else experienced the same problems? I have spoken to Adobe and they said that it is down to the compatibiliy of Adobe Presenter/powerpoint and that I should find a workaround so was wondering if any one had any hints..
Thanks
Jessica

This is a weird one. If you created a prezo with audio and published it to AC (Adobe Connect) and everything worked fine on your desktop then it should work fine in AC i.e. there are no other settings required on AC's side, it should just play.
As I am typing this I thought of similar audio problems that we have experienced in the past. A big one would be where another user created a PPT on their laptops and handed it to us. When testing the audio did not work. Reason being is that not all the files were coppied over BUT I must accept that this is not your problem as it definately worked on your PC before you published it to AC.
Wait there is one setting in the publish settings. In the output options tick "Upload source presentation with assests", then tick audio.
I cannot think of anything else. There is a man called Heyward Drummond on the Adobe Connect General forum, who is a real master at answering queries like this. Why not post your query there and see if he comes up with an answer?

Presenter Help | Adobe Presenter Video Express

This question was posted in response to the following article: http://helpx.adobe.com/presenter/using/presenter-video-express.html

todo esta muy bien...exepto que la aplicación no esta disponible para descarga en itunes México!

Having several problems with Adobe Premiere Elements 13. Right now my worst is that when I add text to a clip, it goes out of "auto color" while the text is up. Help?

I'm having a number of problems with Elements 13. One is that, while in "play" mode, the sound will just stop happening. I have to click "pause" then "go" again and the sound comes back. It also stops playing on it's own, I have to hit "play" repeatedly. Just got the software, have been using it extensively for a week or two, and this just started happening.dor
Now today, when I add text to a clip, it drops out of "auto color" while the text is visible in the clip, then back into auto color when the text is gone. Any suggestiosn?

nikovichb
If we are looking at the same thing, you have called attention to one strange Premiere Elements 13 AutoColor/Titler interaction. This can be reproduced in the Expert or
the Quick workspace. I will demo this in the Quick workspace since that is where you have been working.
1. Import a still into the Quick workspace/Filmstrip.
2. With the still selected, go to Adjust Tab/Adjustments Palette/Color Panel expanded and just click on the Auto Color Tab. Close the Adjust Tab route.
3. Go to Text Menu/New Text/Default Text to open the project's Titler. When you do that you see the following and not the still over which the text title is to go.
And when you close the Titler, you then see the "Add Text" text title in the still.
The only solution that I can think of at this time is to create the text title and then apply the Auto Color to the still.
It is interesting that this only happens with the Auto Color in the Color Panel selected. If you do not click on
Color Panel and use the More options for Color adjustments, this behavior does not take place.
Deletion of Adobe Premiere Elements Prefs file does not correct this situation.
As for
I'm having a number of problems with Elements 13. One is that, while in "play" mode, the sound will just stop happening. I have to click "pause" then "go" again and the sound comes back. It also stops playing on it's own, I have to hit "play" repeatedly. Just got the software, have been using it extensively for a week or two, and this just started happening.dor
I think that here we need to explore project settings (project presets), properties of source media, and Timeline rendered and unrendered content prior to export.
Please review the above
a. verify if the Auto Color Text Title glitch that I saw is what you described in your situation
b. give the details of your project so that we can explore cause and effect for Timeline content playback irregularities as seen in the Edit area monitor.
Thanks.
ATR

Anyone having printer problems with adobe cs5 and mountain lion

I can print one copy in adobe cs5 but if I hit the print button it shuts down the program. Anyone having this problem besides me?

Are the drivers for your printer are up to date? You probably can print one copy cause it doesn't access the option window in your application.

Publishing Problems with Adobe Presenter 9

I downloaded the free trial of Adobe Presenter 9 and created a video/Powerpoint presentation. However, when I went to "Publish" (to YouTube), it stalled at 5%. Did I just waste many hours that I really don't want to do again? It's an hour long presentation! I have Windows 7 and I've updated all my drivers on my laptop but it still won't publish. Now what? I can't even find the file so I can try it out on another computer.

Hello Emily,
Greetings from Adobe.
Did you try to update the drivers from Device manager > Display Adapters ? Please try to update the drivers from Intel website using the driver version.
Also, have you tried to uninstall and reinstall the Presenter 9 after updating the drivers ?
Regards,
Ajit

Install Problem with Adobe Presenter 9 Trial on Windows 7 Professional 32 bit?

I am trying to install Adobe Presenter 9 Trial on Windows 7 Professional 32 bit. It hangs up while installing Microsoft Visual C++ 2005 Redistributable Package (x86). How can I get around this?

Just a hunch. You can try installing Microsoft Visual C++ 2005 Redistributable Package (x86) yourself from http://www.microsoft.com/en-us/download/details.aspx?id=3387 and then try installing Presenter again. This may resolve the issue.

Just purchased and installed photoshop and everytime i try to open it it says "windows has encountered a problem and must close the program" anyone else have this problem?

I have just purchased the photography package on my windows 8 computer and everytime I open photoshop an error message pops up saying that windows has encountered a problem and needs to close the program. I am really frustrated that this is happening after I purchased this plan and would like to be able to use the product I have purchased

+1 to Chris' assessment.
Keep in mind that it's your responsibility to provide a problem-free working environment on your computer for Photoshop, and system software (such as display drivers) can have problems.
Look in your Windows Event Logs (specifically, your Application Log) for the info requested above on the specific crashes.
-Noel

Hello, I'm having a problem with Adobe photoshop element 12 and Adobe Premiere Element 12. Neither program will connect with the server to activate them.

Anyone have any suggestions.

Hi,
You can try to activate your product offline and it would not ask you for Sign in Window again.
1.Disconnect your Internet connection
2.Follow the steps mentioned here(though teh steps are mentioned for Acrobat but they are applicable for PSE and PRE as well) : Offline Activation
Thanks,
Shikha

I'm having a problem with Adobe Flash Player

When that box appear that says do you want this to use how ever many bytes" it wont let me click Allow or Deny. Please Help

Accounts: create a new account
Programs create their own folders:
/Users/youraccount/Library/
some are in .../Application Support/
some files are in ...../Caches
Safari is directly in your home ~/ Library/Safari
Take Firefox / Profile / funny-name / that is found in ~/Library/Application Support
Move it out to another location.
Get to know your home folder Library and Preferences. It helps.

I am having a problem with Adobe Presenter Video Express locking up my PC. It requires a complete reboot to kill the program. Anyone else?

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