I am having a very bad time with loading videos into Keynote, which I have used for 7 years in medical lectures given all over the US and the world. Yes there are a lot of slides with cine loops, but I have never had these crashes before. A

Is there anyone at Apple that I can talk to about this Keynote issue of losing sldes after saving?

Sorry to say we folks are not HP employees and have no access to your service records so there is not much help we can provide other than moral support

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It seems like there are a lot of issues with the 3GS on iOS 5.1

It seems like there are a lot of issues with the 3GS on iOS 5.1, should I stay with 4.3.5? Part of what worries me is that my business is completely reliant on this phone and the billing and job tracking software I use, so if something were to happen I would be in trouble. Also, myself not being all that tech savy I am wondering if by hooking my iphone up to itunes once every couple of weeks, is it creating a backup file? If I had to replace my phone could I just plug the new one into itunes and have all of my apps and data transferred onto the new phone? I want to get proactive about this so at the very least I'm not tempting fate.
Many thanks,
Stephan

Looking around here, what you are going to see is problems. People don't come to forums like this to talk about how smoothly their phone is working.
Backing up every couple of weeks is OK, if you can afford to lose several weeks worth of data.
That's one of the huge advantages of iOS5. Wireless backups to iCloud. Plug your phone in to charge at night, and if you have WiFi, it will back up without the need for you to do anything. If it gets run over by a truck, you get a new one, restore from iCloud, and off you go.
if you don't update, you're going to start running into problems soon as new versions of many apps REQUIRE iOS 5.

I have an HP Laserjet 5m monochrome printer that I have used for years with our three Mac computers

HP Laserjet 5m monochrome printer C3917A (1997)
Operating system: OSX 10.7.4
Error message: Printer busy
No known changes made to system or configuration
I have an HP Laserjet 5m monochrome printer that I have used for years with our three Mac computers (two on OS X Lion and one on Leopard). I'm using ethernet to connect to a router and then my computer (although I have also tried to connect directly to no avail.) We went away for 2 weeks, returned and got “Printer busy” for all 3 computers. I reset the printer to factory settings. Same problem. By the way, the printer says READY. I then went to System prefs and clicked ‘–‘ in the Print & Scan section to remove the printer. When I tried to add back the printer, nothing shows up. I now remember that this may be because the means of communicating with the printer has now changed and that I had found the printer by somehow adding its address settings (or something). Can anyone help me to reconnect with the printer?
This question was solved.
View Solution.

Download and install this: http://support.apple.com/kb/DL907
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can't get my epson sx535wd to work. my epson will get contact with my router (sitcom wl306) and my mac is on wifi, but they can't connect. epson can't find the computer and my report says: there are conflicting channels on my router or entry point. help

can't get my epson sx535wd to work. my epson will get contact with my router (sitcom wl306) and my mac is on wifi, but they can't connect. epson can't find the computer and my report says: there are conflicting channels on my router or entry point. please help

OK, let's try these................
1 - Boot up from your install DVD and run "Repair Disk" from the Utility menu. When done, restart back to your desktop, repair permissions and restart your computer. Re-connect your printer.
2 - Download & install the Gimp drivers. Make sure the one you install is compatible w/your OS-Gutenprint 5.2.8-pre1. Repair permissions, restart your computer & re-connect your printer when done.
The Epson model I have, in order to get it to print wirelessly, I had to install a Gimp driver.
3 - Check out the following KB Articles:
Mac OS X 10.4 Help: Connecting to a network printer
Epson Printer Drivers v2.10 OS X
Adding a printer to your printer list in Mac OS X
Mac OS X 10.4 Help: The printer I'm adding says "Driver not installed"
======================
If still unsuccessful after trying all of the above, the problem could be your iBook or human error. You can either call Epson & ask to speak with a Mac savy supervisor or return the printer & find another that is compatible w/your current OS.

My internet bank web site that I have used for years will not load anymore this weekend. Most other web sites I use will load but not all. Also, some that load are now slow.

Could I have damage from a virus? My anti virus program recently found and eliminated an infection; and no further infection is turning up in scans. However, some files have been placed in the safe virus lockup chest. None appear to be necessary files for operation, but I am not sure.

Please update Firefox to the latest Firefox 9.0.1 version via "Help > About Firefox" or "Help > Check for Updates"
You can find the latest Firefox release in all languages and for all Operating Systems here:
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
*http://kb.mozillazine.org/Error_loading_websites
*https://support.mozilla.org/kb/Error+loading+web+sites
You can try to reset (power off/on) the router.

Having a very hard time dragging my sequence into an Encore timeline

Hello, here is a screenshot, which I discuss further down this post:
I'm having a heck of a time trying to import the "MASTER SATURDAY" sequence down into my timeline. Dragging and dropping does not work, neither does right clicking on it and selecting the option "New/Timeline".
When I do that, nothing happens.
Does this have anything to do with where it says above that my DVD transcoding has "not been set"?
Thanks,
I'm stumped!
My 629.mov file shown above drags and drops into the timeline just fine.
Matt Dubuque

PLEASE NOTE: I did try to set this all up so that I was dynamically linked with my project in Adobe Premiere Pro. I don't know if I succeeded in that undertaking or if that is relevant.
Here is a slightly expanded screen shot that could prove helpful:
The sequence I am trying to import is listed at the top as a "Premiere Pro Sequence".
Matt

TS1398 Hi...My wifi is not working. It is not dimmed out. When I turn it on it does not pick up any of the networks around me (I know there are a lot of networks available) I have tried resetting my wifi with the steps above but it still does not work. Pl

I have the most recent update.

That you are getting the BONG is a good sign, it's unlikely to be hardware if you are able to hear that.
Start by running SW update. It's not that there is a specific fix, but when updating it may rewrite some system files which may get this going again purely as a side affect. Worth a go, and should not harm the system.
Try reset the PRAM - Resetting your Mac's PRAM and NVRAM
Hopefully one of these quick fixes works, otherwise we'll need to try isolate the issue next - so if still having a problem, I'd try create a new user and login as that user to see if the issue persists (which will tell us if it's system wide or user specific)

I am trying to download firefox to my android and get this meesage" there are no android phones associated with this account " what am I doing wrong?

I would like to sync my laptop and android but get the above message

To install Firefox from the Android Market web site, you must be logged in to the web site and your phone using the same Google account. If that doesn't work, you can follow the instructions here for other ways to install Firefox for Android: https://wiki.mozilla.org/Mobile/Platforms/Android

HT203433 I bought an album on my iPhone one evening and lost my iPhone the same evening. I had expected to be able to download the album via iCloud onto my mac but there are no available downloads when I try in iTunes. Has anybody had this problem before?

Other information, Apple have billed me for the album so I should be able to download it

Depending upon which country that you are in then you might be able to re-download them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

New airport: can't get my macbook or my imac to join my wireless automatically, my other stuff still joins without problems but i have to join manually with the book and the imac ?? I've tried all the settings and every thing else I can think of.....

new airport: can't get my macbook or my imac to join my wireless automatically, my other stuff still joins without problems but i have to join manually with the book and the imac ?? I've tried all the settings and every thing else I can think of.....
Running on Lion, never had a problem before until the old airport died and I replaced it.

try connecting the device in _*recovery mode*_, then restore from your backup.
also, make sure [_*Apple Mobile Device Service*_|http://support.apple.com/kb/TS1567] is installed and started.
JGG

Memory leak problems with loading videos over and over.

I'm having memory leak problems with loading videos into a VideoPlayer aswell as FLVPlayback.
What the flash should do:
- Should be running for 7 days without having to restart the projector.
- Interface that shows people around a 360 3D model with 5 different parts and at the stops it makes during the rotation you can click to zoom in on a location which plays a movie for that aswell.
- Shows a video out of 5 parts for a 360 rotation in 3D in mp4 video (added each time and cleaned up, see code below).
- Still images are used when the video clips are done playing (MovieClip in stage).
- Should run automatically when there is no user interaction for X minutes.
What the problem is:
- The flash (as a exe and swf i guess) starts to consume memory over time (say 10 hours) until the projector crashes. This usually at around 1.75 GB of memory.
I cannot see why the Flash cannot garbage collect this and free up the memory. Mabye there is something I don't understand about the garbage collection in flash?
Here is some code from the video loading and playing:
var fVideo:VideoPlayer;
VideoCreate();
function VideoReady(pEvent:VideoEvent):void
trace("VideoReady()");
     // start playing video
fVideo.play();
function VideoLoad(pUrl:String):void
     trace("VideoLoad(" + pUrl +
     VideoCreate();
     if (pUrl != "")
          if (fVideoFolder + pUrl == fVideo.source)
               fVideo.seek(0);
VideoReady(null);
          } else {
trace(fVideo.state);
               if (fVideo.state !=
VideoState.DISCONNECTED) fVideo.stop();
fVideo.close();
fVideo.load(fVideoFolder + pUrl);
     } else {
// error no url
function VideoCreate():void
     trace("VideoCreate()");
     // remove old one
     if (getChildAt(0) == fVideo)
          removeChildAt(0);
     fVideo = new
VideoPlayer(1024, 768);
     addChildAt(fVideo, 0);
     fVideo.autoRewind = false;
fVideo.addEventListener(VideoEvent.COMPLETE, VideoDonePlaying);
fVideo.addEventListener(VideoEvent.READY, VideoReady);

Hmm. It's in connection with Dropbox. Så apparantly you can only use one of the two at the same time if you want the programs integrated in Finder.

HT204406 I am having a very difficult time with accessing my music from the cloud. I need to have itunes open on my laptop in order for it to work. And as soon as I close out itunes on my laptop, it gives me a warning that all users will be logged out.

I am having a very difficult time with accessing my music from the cloud. I need to have itunes open on my laptop in order for it to work. And as soon as I close out itunes on my laptop, it gives me a warning that all users will be logged out. Help!!!

Where are iTunes files located?
No, I do not mean just the music. Copying just the media/music files or the media folder creates problems.

After upgrade to ios7, few time i am having problem with my sound/speaker with terroble sound effect like machine or something.but after restart it will be fine.but how this thing can be fix? Because i never had this problem before upgrade to ios7.tq

After upgrade to ios7, few time i am having problem with my sound/speaker with terroble sound effect like machine or something.but after restart it will be fine.but how this thing can be fix? Because i never had this problem before upgrade to ios7.tq

Try going into your settings and 'reset all settings'
You will need to retweak your device but it's been said to help with sound issues.

I am using Windows 7 Home Premium 64-bit OS. I've never had this problem before... today I opened iTunes and it prompted me to download the newest version. I use iTunes all the time and have updated it multiple times with no issues. During the installa

I am using Windows 7 Home Premium 64-bit OS.I've never had this problem before... today I opened iTunes and it prompted me to download the newest version. I use iTunes all the time and have updated it multiple times with no issues. During the installation process it gave me an error message that said:
Runtime error!
Program C:\Program Files\iTunes.exe
R0634
An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.
I quit the installation, uninstalled iTunes and rebooted my computer. I now receive a similar message with a slight difference:
Runtime error!
Program C:\Program Files (x86)...
R0634
An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.
I did not leave anything out from the error message. It doesn't point to a specific file, it just ends with "(x86)..." Every time I boot up my computer, this error message pops up on my desktop.
How do I repair this issue? I have found multiple suggested solutions but am unsure which one is the best, and I don't want to try a bunch of different things for fear I may make the problem worse. I would like to try and fix this myself if possible but I need to know if that is really possible or if I need to take my computer to someone for repairs. Any suggestions will be greatly appreciated!!

Hi lustyln,
I'm having a little trouble understanding all of what you are trying to explain. From what I can tell, it sounds like your PC has a lot of software problems and you want to know what is supposed to be there and what isn't.
For reference, here are your product specifications:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01893242&lc=en&product=4043282
To get your PC software back to how it was when it was first purchased, run a system recovery:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01867418&lc=en&product=4043282
I hope this helps.
...an HP employee just trying to help where I can, but not speaking on behalf of HP.

I've recently been given a macbook pro from uni, with lots of adobe software on. I want to pair it with my iMac which has music etc and is it possible to get the software to the imac and the files to the macbook?Giving me the best of both :-)

I've recently been given a macbook pro from uni, with lots of adobe software on. I want to pair it with my iMac which has music etc and is it possible to get the software to the imac and the files to the macbook?Giving me the best of both :-)

You would need the original installation disks or files for the Adobe software to get it onto your iMac, and having it on two computers may not be allowed by your university's licensing. Talk to whoever issued the MacBook.
As to the music, just copy it over to the MacBook, either via Home Sharing, file sharing, or an external storage medium (hard drive, USB flash drive, etc.).
Regards.

I am having a very bad time with loading videos into Keynote, which I have used for 7 years in medical lectures given all over the US and the world. Yes there are a lot of slides with cine loops, but I have never had these crashes before. A

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