I am having difficulties downloading my purchased product
Having clicked on the link to the purchased item on Your Downloads page, nothing happens except for a message stating "Done, but with errors on page". The errors are not shown.
Your instructions state that if the Akamai Download Manager is not yet installed, a prompt will be given to install it. This has not happened.
jb_f I would recommend trying the steps listed in I can't download a purchased product from the Adobe.com Store. Please feel free to respond to this thread if you have any questions about the steps listed within the document.
Similar Messages
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Re: I am having difficulties downloading my purchased Adobe product.
I've inserted the disk for upgrade. The window for accepting of the agreement comes up. I click ACCEPT and then nothing happens. I've tried it several times and nothing happens.
Please advise.Hi Jeff,
Thanks for your quick reply. I’m installing an upgrade of Photshop CS. My operating system is Windows 7 Professional. The disk look good and it worked on my old computer with Window XP. I’ve tried to install it repeatedly and the same thing happens every time. I don’t have any idea of what I can do to correct the difficulties other than try and try again. Do you have any suggestions?
Starknaught -
I am having difficulties downloading books to my ilibrary. Can someone assist?
Have you submitted your proof of eligibility? Are you able to find the software listed on your product page?
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Hi
I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. I tried what they suggested at the apple store, but I am still not successful. It continues to tell me there is a download error. Please help! Need these movies for my 3 year old!User to user forum.
Apple is not here.
You need to contact iTunes support:
http://www.apple.com/support/itunes/contact/ -
I am having trouble downloading a purchased movie from ITunes Help
I am having trouble downloading a purchased movie from I tunes It keeps telling me there is an error and to tap and try again but all fails Help
I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/ -
Hello, I have a older ipod touch version and I am having difficulties downloading iSO 5 and above (version 4.2.1 (8C148) Model MC086BT
Hi Patrick,
If you have a 2nd generation iPod Touch, then 4.2.1 is as high as you can go.
Cheers,
GB -
I purchased illustrator online and followed download instructions, it prompted me to download a trial, I did, now i cannot download the purchased product or register my lic #, any help would be great.
You might try here for more direct help
Downloading, Installing, Setting Up -
Im having trouble downloading songs purchased in Itunes to my nano. Help!
Im having trouble downloading songs from ITunes to my Nano. Help please
What happens when you try to sync songs to your Nano? Are you getting any error messages? Does the iPod appear under Devices in iTunes?
What options and configurations do you have enabled from under the iPod's Summary and Music tabs?
B-rock -
HT201272 Im having problems downloading already purchased music and videos from my iphone 4s
When i try to download already purchased music and tv shows it keeps asking for user id and password and still doesn't allow me to download...HELP!
Open itunes, connect iphone, click File>Transfer Purchases.
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Having trouble downloading my purchased apps on a new iphone 5s
att&t swapped my informatiion fron iphone4 to the new iphone 5s some how my apple got changed and i caint get my apps back
Hello zane chapman,
Thanks for using Apple Support Communities.
You are able to download previously purchased items from both the iTunes Store and the App Store. Please follow the instructions below to download those items:
Download past purchases
http://support.apple.com/kb/HT2519
Take care,
Alex H. -
I am having difficulty downloading items purchased from Itunes
I am presently attempting to download Lorax. Everytime the Itunes Extras download it goes to error once it begins processing. The other problem is Twilight Saga keeps downloading although it is already in my Itunes Library and this is everytime I download an item. Please advise.
Download from Adobe
Download Photoshop Elements products | 13, 12, 11, 10
Download Premiere Elements products | 13, 12, 11, 10 -
I am having difficulties downloading my Student and Teacher edition of the product
Today I bought Photoshop CS5 Extended Student and Teacher Edition, but I can't seem to be able to download it onto my Mac. I've downloaded Akamai but it hasn't shown up on my browser (chrome, firefox). The instructions say that the .dmg file is supposed to show up, but I haven't seen it. Please help me!!
Have you submitted your proof of eligibility? Are you able to find the software listed on your product page?
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I'm having trouble downloading my purchased music
I have recently got a new mac book pro (its my first one) and i tried to sync my iPod to iTunes and everything was going fine until i tried to sync my purchased music, it won't download even after i have authorised my computer. i'm not sure what else i can try, please help
I am having the same problem.. I just updated my phone and now my iTunes is skipping to random songs ( my shuffle setting is off) also It will not play the song I pick at all... My battery is draining fast too... I don't know how to fix this??? Any help?
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How many times can you download a purchased product?
I have multiple computers, can I download to more than one device?
You can download it as many times as you want, as long as the product is available on the download servers.
However, depending on your license, you most likely can only install & activate on two computers. -
Download previously purchased product
I purchased photoshop elements but my computer crashed. How do I download it to the new pc?
PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PSE 7, 8, 9 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html
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