I am having difficulties downloading my purchased product

Having clicked on the link to the purchased item on Your Downloads page, nothing happens except for a message stating "Done, but with errors on page".  The errors are not shown.
Your instructions state that if the Akamai Download Manager is not yet installed, a prompt will be given to install it.  This has not happened.

jb_f I would recommend trying the steps listed in I can't download a purchased product from the Adobe.com Store.  Please feel free to respond to this thread if you have any questions about the steps listed within the document.

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