I am having difficulties importing files into Thunderbird. Where can I find live chat supprt?

Before one of my email accounts closed, I saved all of the material from that email account to a sub-folder I created under Local Folders, and saved all of the information as .msf files to my computer. Now when I open Thunderbird, all of the material from the former email account that I saved to the folder is no longer there.
More importantly, this is a complicated problem that requires more than one answer. Does Mozilla offer Live Chat support, and where can I find it?

christ1 -The reason I didn't provide more info is because I saved these files to Thunderbird over a year ago, and this problem just came up recently, so quite frankly, I don't remember all the steps I took to save the files at the time. Also, this one-question-at-a-time type of post-and-respond takes hours, and doesn't allow me to check things as I go along in real time.
Secondly, the main other reason I posted here was to see if Live Chat or any other form of actual '''in person''' support was available. This problem is complicated since we're talking about two different computers, and I've done about all I can on my own. It seems that Live Chat has been cancelled, as James mentioned, so I'm totally stuck without any way to get the files that are missing. Again, I am totally flabbergasted that a company as big as Mozilla seems to be completely unreachable and unaccountable to its users, truly unbelievable.

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I am having difficulties importing files into Thunderbird. Where can I find live chat supprt?

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