I am having issues installing my Creative Suite 5.5 or 5 software

I am trying to install my Adobe Creative Suite 5.5 or 5 software and I am running into difficulties with my installation.  Is there some steps I can perform which will allow me to resolve these difficulties?
We have a great document for resolving installation issues. I would recommend reviewing, "Troubleshoot installation | CS5, CS5.5."  This document is a good starting point and the steps offered should lead to a resolution for the diffculties you have been experiencing.

You need to check the settings under System Preferences > Trackpad. This has nothing to do with the iPhone 5. Specifically check the first two options and click on the text below each.

Similar Messages

  • Problem installing Adobe Creative Suite CS4

    Hi, I am having a problem installing Adobe Creative Suite CS4. I have uninstalled CS3 and installed my new CS4 and it installs fine. I go to open one of the programmes such as InDesign and I get an alert message "Licensing for this product has expired". I used to have a trail version, so uninstalled that too and still get the same problem, is there anything I can do?

    Not sure if this is your issue . . . check out this knowledgebase article:
    http://kb2.adobe.com/cps/405/kb405970.html
    -markerline

  • Runtime Error when installing Adobe Creative Suite 5.5 Production Premium

    I am trying to install Adobe Creative Suite 5.5 Production Premium, but I keep getting a 'Runtime Error!':  This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information.
    What should I do?  Any help greatly appreciated!  I am running Win 7, Service Pack 1, 64 bit.

    We cannot know. Your information is hugely insufficient. Check Your Windows Event Viewer and tell us the "fault module" plus provide detailed specs for your computer. Runtime errors usualyl mean that A DLL is missing, a security tool is blocking critical functions or that the processor is not compatible in teh first place. Just as well this could be a driver issue with your SATA bus or whatever.
    Mylenium

  • I am having trouble installing Adobe Creative Cloud on my windows 7 laptop

    I am having trouble installing Adobe Creative Cloud on my Windows 7 laptop; i keep getting an error message
    this is what I get
    -- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------  ERROR: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi  ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi  ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

    http://helpx.adobe.com/creative-suite/kb/error-1603-fatal-error-occurred-1.html
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
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  • On Windows 7 Ultimate, desktop with C (system) drive, D K and L drives, can I install Adope Creative Suite 6 Production Premium (from cd's) to Drive D (not C). Thank you.

    On Windows 7 Ultimate, desktop with C (system) drive, D K and L drives, can I install Adope Creative Suite 6 Production Premium (from cd's) to Drive D (not C). Thank you.

    you can but there may be some issues and a lot of files will be saved to your c drive, anyway.

  • Re-installing Adobe Creative Suite

    Hello Everyone,
    A few years ago I was an illustration student and so I bought the student teacher edition of Adobe Creative Suite 5.5 Design Premium from amazon.  I successfully activated and installed my software.
    My issue is that a week ago my computer died and so I need to re-install the Creative Suite.  Key points are:
    I have not been a student for a year now.
    I do not have my original serial number on file or in my saved e-mail.
    I do have my product code.
    I do have my old computer's hard drive as an external with the originally installed software.
    I never registered my product.
    Both my old and new laptops are Lenovo convertible notebooks (Windows).
    It may not be relevant but though I am from and studied in the UK, I am currently living in Japan, and will be for at least the next four months.  It't really important for my career that I get this software back asap so any help would be extremely appreciated.
    Thank you,
    Aimee

    you'll need your serial number to activate a new installation.
    whether you can you can get that from your harddrive depends but is doubtful unless you're computer savvy. belarc advisor is able to retrieve the serial number from a working installation (Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…) but using it in your situation will not be easy (if possible) unless you recreate your old (working) computer.
    installation files you can get,
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • INSTALLING Adobe creative suite 3 Design Premium JAVA ERROR

    Hi people, I'am having a problem installing Adobe creative suite cs3 on my iMac, when the dmg is loaded as the first sys check , installer give an error saying : "Java Script Alert - Critical errors were found in the setup - Imcompatible payloads already installed. Please see the Setup log file for details."
    I've recently installed Processing, and needed to install Java too. I think I've installed Java sun SE. (actually I'm a Mac noob lol)
    So , I think that I've just to clean all the old java sys that I installed and reinstall a compatible version of Java, right??? But I don't know How to do that actually!
    Can any one help me please
    Thnks a lot
    Bella

    Hello Bellawood,
    This Java script Error problem, if you installed CS3, AI, PS or ID or any application already have in system or you uninstalled it, and installing again... this Java Script Error message will come.
    This guide line is for Mac OS X only not for tested on Window system.
    There are 2 ways to install again CS3.
    1: format your system and install CS3 or remove all adobe folder your your system and install.
    2: If you already installed any CS3 application and installing any other and you are getting Java Script Error message... do this, in hard disk/library/application support/adobe/... remove caps and backup folders from there and keep in safe place and install your application... hope it will install. after installing run that application... and it will run, and if you will try to run already installed application.... it will not... because you removed that application backup and caps file from adobe folder. Keep backup and caps folder in safe place and replace backup and caps folders with earlier folder which you saved in safe place. and repeat this process.
    I know this is little tricky... and complicated. Better is remove all adobe files and folders from your system and install CS3 again.
    regards.

  • Can I install adobe creative suite 5 master collection on windows 8

    can I install adobe creative suite 5 master collection on windows 8

    You should be able to.  Are you having a problem?

  • Installing Adobe Creative Suite 4 & Safari 4 Incompatibility

    I have been having a miserable time trying to install Adobe Creative Suite (CS) 4 on my iMac G5 (OS 10.4.11).
    I have the CS Master Collection and some of the applications have system requirements beyond the capability of my machine. Nevertheless, a custom install is allowed for the applications I meet requirements on.
    The problem is as follows:
    In order for me to run the custom installation, I have to get past an installer alert that tells me all of the requirements are not met and do I want to continue. With Safari 4 installed, however, the installer alert window comes up blank, i.e., no message and no options to quit or continue.
    Adobe's solution is to uninstall Safari 4 and to reinstall Safari 3.2.1. See http://kb2.adobe.com/cps/497/cpsid_49755.html. In theory, this would allow me to see the installer alert and continue.
    Using Amnesia I uninstalled Safari 4 (or so I thought). Then I downloaded Safari 3.2.1 and tried to install it, at which point the installer told me that a newer version of Safari was installed on my hard drive (presumably residuals of Safari 4). So, I tried to use Pacifist and Hunter Bridewell's instructions (See Apple Discussion Topic : Safari 4.0 (5530.17) cannot uninstall ) to load 3.2.1 in place of or in parallel to 4, which is in theory no longer on my hard drive. I can then load the version 3.2.1 application of Safari and it runs. The problem is that the CS4 installation keeps hanging up, and I think it's due to some residual configuration, root, etc. file that is still present related to Safari 4.
    Does anyone have any thoughts? According to Adobe, there's supposedly a patch to solve all of this on the Apple site, but I can't find it anywhere in the Apple downloads or any reference to it in the Discussion Topics.
    Anybody have any thoughts?

    Never heard of a patch from Apple for this problem. If Adobe talked about a patch they would have supplies an URL to the patch. To be honest it sounds like an Adobe problem and not an Apple problem.
    The URL you posted said to install under a safe boot. Have you tried that?
    Even tho you are installing parts of the suite that your computer complies to the system requirements for... You better check Adobe on this... There's no reason to further to muck your computer until you talk to Adobe.

  • How to install the creative suite 5.5 design premium to window 8.1

    I am installing the creative suite 5.5 design premium to window 8.1, the installtion progrees reached to 99%, and it stopped and coming with message" close internet explorer" to continue, which I did, but the message keep coming back, Please help.

    Hi CHAO,
    Kindly restart your machine and then try install.
    Please revert in case for further issue.
    Thanks!
    Atul Saini

  • Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

    Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

    The serial number that you might have is an upgrade version & it will be asking for a previous qualifying version serial number.
    The issue can be different too, please contact Adobe Support for resolution: http://adobe.ly/yxj0t6
    Regards
    Rajshree

  • What should be the proper steps to un-installed CS6 creative suite from an old computer and re-installed onto new computer ?

    I would like to un-install and re-install CS6 Creative Suite onto a new computer.
    What are the proper steps required; in particular for the license code ?
    I worry if I don't do it properly I may not be able to re-activate on my new computer.
    Thanks,

    You do not need to uninstall though you can if you prefer to.  Your license allows you to have two activated installations, so if having a backup installation available is something you could use, you might want to keep the original installation intact.
    If you do not want the old installation in working order then the minimum you need to do is deactivate it by opening one of the programs and choosing Help -> Deactivate.  This will deactivate the entire suite for that machine.  You could leave it this way as the use of the applications is disabled at this point, except if you wish to you can reactivate it.  If you wish to uninstall you should be sure that you perform the deactivation first.
    As far as getting the software on the new machine goes, you install it the same way you did originally, using the serial number to activate it.

  • I've just installed CS6 creative suite mainly for photoshop CS6. It comes with camera raw 7.0.something, but need something newer to use my canon 6d. When I download camera raw 8.5 and install the raw converter doesnt work anymore, wont even open or isnt

    I've just installed CS6 creative suite mainly for photoshop CS6. It comes with camera raw 7.0.something, but need something newer to use my canon 6d. When I download camera raw 8.5 and install the raw converter doesnt work anymore, wont even open or isnt available anymore in the plugin list. Tried to reinstall everything for a few times, but nothing helps.

    When I search for updates the raw converter doesnt get update automaticly. Frustrating, is costing me the whole morning.

  • How can I install Mac Creative Suite 5.5 on Windows 8 w/ no CD slot?

    In college we were roped into buying Macbooks for our courses. We were given Adobe Creative Suite 5.5 and I distinctly remember the IT guy telling us it had the capability of running on one Apple product and one Windows product. Now that I no longer have my Macbook and I'm using a new Windows 8 laptop with no slot for a disc, how do I install the creative suite? Was the IT guy just yanking my chain? I would greatly love to not have that software go unused.

    Normally when you bought a Creative Suite the license is good for one platform or the other, but not both.  Though you might have had some special licensing arrangement for the school.
    If you want to take a shot at it... you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5.5: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

  • I just bought a new PC and I have re-installed my Adobe Creative Suite Standard on it. Software open fine. PROBLEM: The toolbars (menu stuff) appear extra-small, too small for me to read... I sent on the PC setting to try to change the display resolution.

    I just bought a new PC and I have re-installed my Adobe Creative Suite Standard on it.
    Software open fine. PROBLEM: The toolbars (menu stuff) appear extra-small, too small for me to read...
    I went into the PC settings and tried to change the display resolution. This changes the size of all  the icons (not only Adobe) but it does not solve the problem when I open an Adobe application (Photoshop or Illustrator)... The PC is run under Windows 8.1 and my display resolution is 3200x1800 (but again, when I change the settings for a smaller resolution, only the size of the icons is affected. Once I open the software, the problem is still there, extra-small toolbars...). Help!!!

    Anything before CC is not high-DPI compatible. Feel free to continue to experiment with your system settings.
    Mylenium

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