I am having issues opening photoshop and illustrator.

Also opening up files I have made in both. It says I need to download javascript 5, however when I go to install it tells me I already have a newer version downloaded on my macbook. HELP!

Moving this discussion to the Photoshop General Discussion forum.

Similar Messages

  • Slowdown issue in Photoshop and Illustrator

    I'm getting the spinning beach ball when doing various things in Photoshop and Illustrator. I'm running the newest version of CS6 on a 2.4 Ghz Intel Core 2 Duo with 2GB of RAM. When using type tool (default Myriad Pro font selected) I get, "Beach Ball" sometimes for up to a minute, then it works fine. When switching between Photoshop and Illustrator, "Beach Ball" again for up to a minute, then I get the new document dialog. Upon checking the console messages I'm seeing these errors a lot for both Photoshop and Illustrator:
    6/15/12 6:32:42 AM
    Adobe Photoshop CS6[178]
    *** __NSAutoreleaseNoPool(): Object 0x126a1d350 of class NSCFString autoreleased with no pool in place - just leaking
    6/15/12 6:32:42 AM
    Adobe Photoshop CS6[178]
    *** __NSAutoreleaseNoPool(): Object 0x106c7f050 of class NSBundle autoreleased with no pool in place - just leaking
    6/15/12 6:32:42 AM
    Adobe Photoshop CS6[178]
    *** __NSAutoreleaseNoPool(): Object 0x10aa68770 of class NSCFString autoreleased with no pool in place - just leaking
    6/15/12 6:32:42 AM
    Adobe Photoshop CS6[178]
    *** __NSAutoreleaseNoPool(): Object 0x123fc9e10 of class NSCFString autoreleased with no pool in place - just leaking
    6/15/12 6:32:42 AM
    Adobe Photoshop CS6[178]
    *** __NSAutoreleaseNoPool(): Object 0x123fbcb30 of class NSCFData autoreleased with no pool in place - just leaking
    6/15/12 6:32:42 AM
    Adobe Photoshop CS6[178]
    *** __NSAutoreleaseNoPool(): Object 0x10aa65920 of class NSCFData autoreleased with no pool in place - just leaking
    6/15/12 6:33:10 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x12e5013b0 of class NSCFString autoreleased with no pool in place - just leaking
    6/15/12 6:33:10 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x109389200 of class NSBundle autoreleased with no pool in place - just leaking
    6/15/12 6:33:10 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x12e5009a0 of class NSCFString autoreleased with no pool in place - just leaking
    6/15/12 6:33:10 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x12e5021c0 of class NSCFString autoreleased with no pool in place - just leaking
    6/15/12 6:33:10 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x12e502400 of class NSCFData autoreleased with no pool in place - just leaking
    6/15/12 6:33:10 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x12e525d10 of class NSCFData autoreleased with no pool in place - just leaking
    6/15/12 9:46:23 AM
    [0x0-0x14014].com.adobe.Photoshop[178]
    Error in packet
    6/15/12 9:46:23 AM
    [0x0-0x14014].com.adobe.Photoshop[178]
    Reason: (noSuchName) There is no such variable name in this MIB.
    6/15/12 9:46:24 AM
    [0x0-0x14014].com.adobe.Photoshop[178]
    Error in packet
    6/15/12 9:46:24 AM
    [0x0-0x14014].com.adobe.Photoshop[178]
    Reason: (noSuchName) There is no such variable name in this MIB.
    6/15/12 9:52:53 AM
    com.apple.fontd[133]
    FODBCheck: FO: AddString failed.
    6/15/12 10:05:01 AM
    com.apple.WindowServer[103]
    Fri Jun 15 10:05:01 christian-olsens-imac.local WindowServer[103] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    6/15/12 10:05:06 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x12ec72e80 of class NSConcreteMapTable autoreleased with no pool in place - just leaking
    6/15/12 10:41:08 AM
    quicklookd[887]
    [QL] 'Creating thumbnail - cancelled' timed out for '<QLThumbnailRequest /Users/chris/Desktop/Outdoors/HUNTING TRADITION ILL.eps>' (Start date: 2012-06-15 10:41:02 -0400)
    6/15/12 11:37:29 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x131f548d0 of class NSConcreteMapTable autoreleased with no pool in place - just leaking
    6/15/12 11:40:18 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x131f25c00 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
    6/15/12 11:40:18 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x132a6d070 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
    6/15/12 11:40:18 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x132a62ee0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
    6/15/12 11:40:19 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x13a587fe0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
    6/15/12 11:40:19 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x13a554fb0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
    6/15/12 11:40:19 AM
    Adobe Illustrator[177]
    *** __NSAutoreleaseNoPool(): Object 0x13a50db90 of class NSConcreteMutableData autoreleased with no pool in place - just leaking

    The console messages don't appear to be related to your problem.
    Sounds like you've got a corrupt font or OS font cache. Try http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

  • Problem opening Photoshop and Illustrator

    I've been using CS6 Photoshop and CS6 Illustrator for months now through Creative Cloud. All of a sudden they stopped opening/crash everytime I try to use them. I updated to CC yesterday to try and fix this. I still have the same problem however, and can not get the apps to open successfully. I've tried trouble shooting, and there was indeed a problem detected, but that's all I know. I have restarted my computer and Photoshop/Illustrator many times since then. How can I solve this issue?

    Boilerplate-text:
    Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by pressing command-alt-shift/ctrl-alt-shift while starting Photoshop until the appropriate dialog appears after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)

  • HT1349 I was having issued opening documents and I called apple help, they suggested that I upgraded to mountain lion and now my Microsoft word, power point and excel do not work. how can I un install and re install the old version. I need my applications

    10.8.210.8.2
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    Path:            /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
    Identifier:      com.microsoft.Powerpoint
    Version:         14.1.0 (14.1.0)
    Build Info:      Unknown-110310~0
    Code Type:       X86 (Native)
    Parent Process:  launchd [118]
    User ID:         501
    Date/Time:       2013-01-11 23:07:49.777 -0800
    OS Version:      Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Interval Since Last Report:          49824 sec
    Crashes Since Last Report:           21
    Per-App Crashes Since Last Report:   6
    Anonymous UUID:                      51BF0AF4-B2A5-3CC6-8AE5-5AE703F2755E
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
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      Referenced from: /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
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    Binary Images:
       0xd8000 -   0xfd0fe7 +com.microsoft.Powerpoint (14.1.0 - 14.1.0) <DCE73116-D730-34FF-1585-3926521A956F> /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
    0x1297000 -  0x12b0ff7 +com.microsoft.mbukernel_framework (14.1.0 - 14.1.0) <A92FB57F-23C8-3928-54A7-1769839A3790> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
    0x12c6000 -  0x2154fef +com.microsoft.officeart (14.1.0 - 14.1.0) <55BCDCBF-4605-0D4C-2D61-9E3989E8F211> /Applications/Microsoft Office 2011/*/OfficeArt.framework/Versions/14/OfficeArt
    0x2411000 -  0x2b7afff +com.microsoft.office_library (14.1.0 - 14.1.0) <DBC2F3ED-8396-EC63-DF29-7B210F989FA8> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
    0x2cd4000 -  0x2ef2ff7 +com.microsoft.mcp (14.1.0 - 14.1.0) <98419278-F21E-17DC-B2AD-A0D551ACD1F2> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
    0x2faf000 -  0x3054ffb +com.microsoft.ole (14.1.0 - 14.1.0) <7E409CD5-7F65-4C6B-18DC-04663216C2A8> /Applications/Microsoft Office 2011/*/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
    0x3075000 -  0x34ecff3 +com.microsoft.chart (14.1.0 - 14.1.0) <7250B005-7CE6-8497-5A06-B257894F5376> /Applications/Microsoft Office 2011/*/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
    0x8fed7000 - 0x8ff09e57  dyld (210.2.3) <23DBDBB1-1D21-342C-AC2A-0E55F27E6A1F> /usr/lib/dyld
    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f21
    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST3500418AS, 500.11 GB
    Serial ATA Device: HL-DT-STDVDRW  GA32N
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
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    Welcome to the Apple Support Communities
    I don't know why Apple recommended you to upgrade to Mountain Lion, because it shouldn't solve anything related to your documents.
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  • I am having issues updating my Photoshop and Illustrator CC?

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  • "Open With" EPS Photoshop and Illustrator

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  • Adobe photoshop and illustrator aren't opening; Adobe Application Manager required but I already have application manager?

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    A chat session where an agent may remotely look inside your computer may help
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  • Trouble opening the free photoshop and illustrator trial downloads, please help!

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    Dear Michael,
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    Kind regards,
    Nancy Gonda-Nesbeth
    Freelance Garment Technologist
    <Removed by Moderator>

  • Having mail 4.5 issues- open mail and get a new features message so I must import messages first in order to use mail 4.5.  Just recently put in MAC OSX 10.6.7.  Once it imports click done to start using mail, but end up with the rainbow wheel? Now What?

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  • Indesign won't install past 42% then says it failed. I downloaded photoshop and illustrator with no issues.

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    Dededededede I would recommend reviewing your installation log files to determine if the installation or download has failed.  If the installation has failed then there will be a specific error within the log which will determine why there was a failure.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

  • Hello, I am having issues open very large files I created, one being 1,241,776 KB. I have PS 12.1 with 64 bit version. I am not sure if they issues I am having is because of the PS version I have, and whether or not I have to upgrade?

    Hello, I am having issues open very large files I created, one being 1,241,776 KB. I have PS 12.1 with 64 bit version. I am not sure if they issues I am having is because of the PS version I have, and whether or not I have to upgrade?

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  • Why don't Photoshop and Illustrator open my files?

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    AriannaJuri, Are you sure the files that you are opening are not corrupted?
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    Message was edited by: Nitin Gupta aka LP

  • Photoshop and Illustrator sometimes hang when working together (CS 5.5)

    Hi all,
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    What does Windows Event Viewer say about the matter? if it is as arbitrary as you say, then it's most likely network issues or graphics issues. In the latter case simply install a suitable driver and configure it properly, in case of network issues (to which in particular Ilklustrator is extremely sensitive), store the files on a local harddrive.
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  • Photoshop and illustrator won't work in my macbook pro

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  • Tablet PC calibration error in Adobe Photoshop and Illustrator CS3 whilst in Extended Desktop Mode

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