I am having issues updating my Photoshop and Illustrator CC?

I am having issues updating my Photoshop and Illustrator CC? It keeps going to a page where it is telling me to download a trial. I already made my payment in December.

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Similar Messages

  • I cannot download updates re photoshop and illustrator error message unable to extract files

    I am still new to all of this
    I cannot download updates re photoshop and illustrator an  error message comes up saying that I am  unable to extract files
    I do have an open case number re this query but am rarely free during office hours to sort
    thanks Viv

    Please give more info so  we can help you.
    Witch operating system, photoshop cc or cs6 and what error message came up

  • Updating CC Photoshop and Illustrator on Mac stuck at 0%

    I just installed Creative Cloud on a new Macbook Pro and was notified about Photoshop and Illustrator updates. I try update them and they just stay stuck at 0%. I've tried this a few different times on different days and wifi networks with the same result. Here are the screenshots.
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    How can I update the software?

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Linking and updating between photoshop and illustrator cs6

    Im having trouble with linking my files from photoshop to illustrator on a mac.
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    For example if I'm making a change in photoshop and saving it, It should ask me to update in illustrator but it doesn't

    @SP/RAA
    Jean posted perhaps the best solution for your problem.
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    But even using template you cannot update a batch of documents...The template is only a document for start...and it does not keep linked to new documents based on it.
    Or you try via script (do not know how further it would help) or try the alternative given by Jean.
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  • Having trouble installing adobe photoshop (and illustrator) cs3

    i have recently reformatted my computer (Windows Vista Business) and am trying to reinstall photoshop cs3 from a dvd and am having some problems.  This dvd installed fine about a year ago when we upgraded the computer from xp to vista but now when i can get the dvd going (sometimes it freezes the computer) i get a couple of notifications: 
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    MAIN_FILE_VERSION
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    PRODUCT_REGISTRY_KEY
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    now i was able to copy the entire contents of the dvd to my desktop, and since that worked i attempted the install from the dvd.  as stated above everything seemed to be going fine but now it says installation completed
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    Shared componenets
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  • Adobe Brings Retina Display Support To Photoshop And Illustrator CS6  As A Free Update For All Users

    Adobe Brings Retina Display Support To Photoshop And Illustrator CS6
    As A Free Update For All Users..... if this is TRUE then how Do I get it. My CS is HORRIBLE visually. Does ANYONE know anything encouraging about this issue with Adobe CS and Retina Display???

    As pointed out by John T Smith, you should post the questions in the correct forums to get swift replies.  However, yes Adobe has made its promise good and the blog to that effect is here:
    <http://blogs.adobe.com/jkost/2013/01/retina-display-support-and-photoshop-cs6.html>
    Good luck.

  • I am having issue updating Mountain Lion on my Macbook Pro.

    I really am having issues updateing. The updates are iPhoto, Macbook Pro firmware, and Thunderbolt update. When ever i download and install them and then restart they just appear again that i need to redownload them

    Exactly as John Galt stated there is no support for Mountain Lion, being pre-release software. I personally run Mountain Lion on a virtual machine through VMware Fusion 4.

  • Having issues updating Bootcamp drivers from 11.1 to 11.7

    having issues updating Bootcamp drivers from 11.1 to 11.7
    No matter what driver I have tried thus far
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    Battlefield 3 nags you about having 11.1 and needing to update.
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    I recently bought NFS THE RUN.
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    Take a look around my bookmarks
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  • Photoshop and Illustrator updates fail using Adobe Application Manager, why and what can I do?

    In the Adobe Application Manager, it says there are updates for both Photoshop and Illustrator. When I click to update, they both downloaded and attempted to install and in the middle of this process, Application Manager shows that the updates fail. After this, upon restart of my Mac–running Lion–Illustrator shows that it's up to date in the Application Manager and Photoshop shows an update is available. Upon trying to re-update Photoshop again, the update fails again and again.
    I have updated before a few days ago with no problem, so I don't understand why the updates are failing and why after doing so, now Illustrator shows that it is up to date and Photoshop does not.
    Has anyone else had this problem and if so, does anyone know why and what I can do about it?
    Thank you.

    Hi Richei Creative,
    These would be my suggestions:
    Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
    Instructions if you need them  - http://support.apple.com/kb/PH11468
    If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
    Hope these help,
    -Dave

  • I am having issues related to storage and I believe this is causing my computer to slow down. "Other" files part is the major occupier(180 GB). I have done Omni disk and multiple other cleaning(iTunes-device, restart, etc), yet have not been able to empty

    I am having issues related to storage and I believe this is causing my computer to slow down. "Other" files part is the major occupier(180 GB). I have done Omni disk and multiple other cleaning(iTunes-device, restart, etc), yet have not been able to empty any more space, nor to speed up my computer? Any suggestions? All your contributions are welcomed. Thanks. Mehmet Mazhar Celikoyar

    Below is the result:
    Hardware Information:
              MacBook Pro (15-inch, Mid 2009)
              MacBook Pro - model: MacBookPro5,3
              1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
              4 GB RAM
    Video Information:
              NVIDIA GeForce 9400M - VRAM: 256 MB
              NVIDIA GeForce 9600M GT - VRAM: 512 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    Startup Items:
              HP IO - Path: /Library/StartupItems/HP IO
    System Software:
              OS X 10.9 (13A603) - Uptime: 3 days 22:8:6
    Disk Information:
              ST9500420ASG disk0 : (500.11 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 499.25 GB (220.49 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              HL-DT-ST DVDRW  GS23N 
    USB Information:
              Apple Inc. Built-in iSight
              Apple Internal Memory Card Reader
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Computer, Inc. IR Receiver
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
    Kernel Extensions:
              com.rim.driver.BlackBerryUSBDriverInt          (0.0.64)
              com.livedrive.filesystems.livedrivefs          (2.1.14)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.adobe.versioncueCS4.plist
              [loaded] com.creativebe.MainMenuHelper.plist
              [loaded] com.macpaw.CleanMyMac2.Agent.plist
              [loaded] com.magican.castle.plist
              [loaded] com.microsoft.office.licensing.helper.plist
              [loaded] com.rim.BBDaemon.plist
              [failed] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist
    Launch Agents:
              [loaded] com.adobe.CS4ServiceManager.plist
              [loaded] com.hp.messagecenter.launcher.plist
              [loaded] com.hp.productresearch.plist
              [loaded] com.rim.BBLaunchAgent.plist
    User Launch Agents:
              [loaded] com.adobe.ARM.[...].plist
              [failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
              [failed] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
              [failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
              [failed] com.UninstallerTool.plist
              [failed] com.VolumeWatcherTool.plist
              [failed] com.zeobit.MacKeeper.Helper.plist
    User Login Items:
              BlackBerry Device Manager
              HP Scheduler
    3rd Party Preference Panes:
              Adobe Version Cue CS4
              DC30 Xact Driver Panel
              Flash Player
              Flip4Mac WMV
              Perian
    Internet Plug-ins:
              AdobePDFViewer.plugin
              AdobePDFViewerNPAPI.plugin
              Default Browser.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              Flip4Mac WMV Plugin.plugin
              iPhotoPhotocast.plugin
              JavaAppletPlugin.plugin
              OfficeLiveBrowserPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Silverlight.plugin
    User Internet Plug-ins:
              OctoshapeWeb.plugin
    Bad Fonts:
              None
    Time Machine:
              Mobile backups: OFF
              Auto backup: NO
              Volumes being backed up:
                        Macintosh HD: Disk size: 499.25 GB Disk used: 278.75 GB
              Destinations:
                        TOSHIBA EXT [Local] (Last used)
                        Total size: 2 TB
                        Total number of backups: 5
                        Oldest backup: 2013-10-24 23:21:31 +0000
                        Last backup: 2013-10-25 02:59:08 +0000
                        Size of backup disk: Excellent
                                  Backup size 2 TB > (Disk size 499.25 GB X 3)
    Top Processes by CPU:
                   3%          WindowServer
                   1%          EtreCheck
                   1%          Microsoft PowerPoint
                   0%          BBLaunchAgent
                   0%          fontd
                   0%          aosnotifyd
    Top Processes by Memory:
              168 MB             Microsoft PowerPoint
              123 MB             Safari
              86 MB              Mail
              74 MB              WindowServer
              45 MB              com.apple.WebKit.Networking
              45 MB              com.apple.WebKit.WebContent
              41 MB              Finder
              41 MB              PluginProcess
              41 MB              mds_stores
              33 MB              Notes
    Virtual Memory Statistics:
              72 MB              Free RAM
              1.27 GB            Active RAM
              1.24 GB            Inactive RAM
              667 MB             Wired RAM
              2.58 GB            Page-ins
              111 MB             Page-outs

  • Photoshop and Illustrator CS6 updates fail

    I have subscibed to Creative Cloud and the uodater tells me I have updates to apply to Photoshop and Illustrator CS6. I would like to have these updates as there is no guarantee I shall be able to afford the CC subscription forever. However every time I apply them they fail with error U44M1P7. According to the Adobe help document I need to download the standalone installers; I did this with Illustrator and it failed in exactly the same way. For Photoshop it says apply the update from within Photoshop, but I cannot even do that now as the program crashes on launch.

    Run the Creative Cloud Cleaner Tool, let the application manager reinstall, try again.
    Mylenium

  • Indesign won't install past 42% then says it failed. I downloaded photoshop and illustrator with no issues.

    Ive tried to download Indesign but it won't go past 42% on the download bar and then it says it failed. no information to why.
    I downloaded Photoshop and Illustrator with no issues
    on a Mac running 10.0.5

    Dededededede I would recommend reviewing your installation log files to determine if the installation or download has failed.  If the installation has failed then there will be a specific error within the log which will determine why there was a failure.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

  • Photoshop and illustrator updates break registration

    Ran the CS6 Photoshop and Illustrator updates today and found both started in trail mode. Had to reenter serial number (production premium) and update Adobe ID. Just me or a bug?
    --David

    Hi Richei Creative,
    These would be my suggestions:
    Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
    Instructions if you need them  - http://support.apple.com/kb/PH11468
    If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
    Hope these help,
    -Dave

  • I purchased an iPhone 3 and had photos on it. Started having issues within 30 days and could replace it. Moved photos to back up on iCloud. did not restore new phone from back up how can i save the new photos and retrieve the old ones?

    I purchased an iPhone 3 and had taken some photos on it. I started having issues within 30 days and could replace it. So I created an iCloud account and  saved those photos as a back up on iCloud. I did not restore my new phone from back up because I did not realize I needed to restore and not just activitate it. How can I save the new photos, apps, and other stuff but retrieve the old photos?

    If all you want is your old photos, you could backup your new phone using iTunes, then restore it from your iCloud backup, import the old photos to your computer, then restore it from the backup your made in iTunes returning your newer data to your phone.  If you want your old photos on your phone, sync them there from your computer using iTunes.  The process would look like this:
    Connect your phone to your computer, when it appears in iTunes on the left sidebar right-click on it and select Transfer Purchases; right-click again and select Backup.
    Disconnect from your computer and go to Settings>General>Reset>Erase All Content and Settings to return it to new
    Go through the activation setup, choosing to Restore from iCloud backup.  Make sure your phone is plugged into a charger and has access to wi-fi as this can take hours to complete.
    When complete, without connecting your phone to your computer, open iTunes and go to Preferences.  On the Devices tab check "Prevent...from syncing automatically"
    Now import the old photos to your computer (see http://support.apple.com/kb/HT4083)
    When done, open iTunes, right-click on the name of your phone on the left sidebar and select Restore from Backup, choose the backup you made in step 1.
    Go to the Photos tab and select the photos you want to sync to your phone and sync.

  • Having issues with netgear genie and air play with iOS 6

    Is anyone having issues with netgear genie and the fact they can not AirPrint with iOS 6.    Any solutions for this

    The list of AirPrint supported printers is here:
    AirPrint Basics
    Netgear Genie is not on this supported list so it is probably best to contact Netgear.

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