I am having issues with tech support for King Games! Why can't they support their game?

I have been having issues with Bubble Witch saga for over a week! Mather continue to give me the run around. Finally today, they have admitted that they are too busy with their other games to offer support! They ask me to continue to be patient ! Lol. Please, see below. What is one to do when these app companies are not able to support their apps? Does Apple think this is good?
Thanks!
Dear Robin,
Thank you for contacting us.
Please, you have to understand that there are a lot of games provided by King and therefor we have different support teams for the 'bigger' games. Therefor we don't have the information or tools to help you with your enquiries with Bubble Witch Saga.
I'm sorry for the inconvenience.
Kind regards,
Gustaf
King customer support.

Thanks! I just think that Apple would have concern with App companies who are being offered through Apple! This may seem as though it isn't Apples issue but, in truth it is, to the extent that it looks bad on Apple. Apple, should expect companies that use their App Store to provide support for their product or not allow these companies to have apps in the Apple store! Believe it or not..... This is a reflection!
But, don't worry, I am trying to get them to support the game. At the very least my review will not be good and eventually I will stop playing as others have done!!!

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