I am having problems activating/signing up for a Creative Cloud subscription
yesterday it took 46 minutes on hold for tech support to answer.Tthen two hours later after melicious tools bars were inapproporiately installed by your techs, I was told that the file must be corrupted. another 4 hours to download by DSL! Your "Cloud Servers" will not allow registration today and your phone lines are busy today and will not ring thru. What $#%%%@@#$%^ kind of support is this!
Moving this discussion to the Adobe Creative Cloud forum. Synergisticx have you been able to successfully sign up/activation your Creative Cloud subcription or are you still experiencing difficulties? Are you receiving a specific error message?
Similar Messages
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I am an educator. I signed up for the Creative Cloud account, believing I would have access to all the programs. Is this incorrect? When I try to download and install the programs, it tries to charge me 19.99 for each or set me up on a trial.
CS6 applications in Creative Cloud unexpectedly revert to trial mode
Sign in or activation errors
Mylenium -
my photoshop cs6 trial has expired, I signed up for the creative cloud. The download page says photoshop is installed however, I can't access photoshop, it still says trial expired. What do I do?
Hi SoldierInkDesign,
After signing nto https://creative.adobe.com with the Adobe ID you used to purchase the subscription try converting the trials to licensed with the process shown here:
http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
-Dave -
How do I sign up for the creative cloud program for photographers?
How do I sign up for the creative cloud program for photographers?
I think there will be a link in this... Cloud Plans https://www.adobe.com/products/creativecloud/buying-guide.html
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How do I get tax exempt status for a Creative Cloud subscription?
I work in municipal government, and of course we're tax exempt.
I called and talked to a salesperson this morning and asked about getting signed up for the Creative Cloud with my tax exempt status, but was told "There was nothing Adobe could do" with regard to the the tax exempt status for subscription based items.
I don't think this is correct. Can anyone assist?Hi there,
Touch Apps are available separately from a Creative Cloud membership, as outlined here: https://creative.adobe.com/plans
However, if you are currently on a 1-year contract plan, you can receive a complimentary month after purchasing three qualifying Touch Apps. See the details for this offer here: http://store.adobe.com/store/en_us/popup/offer/touchapps.html -
[Laptop question] I'm looking to sign up for the Creative Cloud service
Do you guys think this laptop will run it smoothly.
Screen Size
15.6 inches
Max Screen Resolution
1920*1080 pixels
Processor
2.6 GHz Core i7-4720HQ
RAM
16 GB DDR3
Hard Drive
1024 GB
Graphics Coprocessor
NVIDIA GTX960M 2G GDDR5
Wireless Type
802.11 a/g/n
Number of USB 3.0 Ports
3The Cloud is a delivery process, which will let you install MANY programs Explore Adobe desktop apps | Adobe Creative Cloud
Depending on what programs you are going to use, that laptop should do well (maybe except for very intensive video editing) -
I got mistakenly charged twice for my Creative Cloud subscription this month.
I signed up for the monthly subscription of Creative Cloud as a student on Feb 24 and got charged $19.99. Then in March I got charged twice. On March 19 and March 24, both for $19.99. Why?
Hi there,
There are two active subscriptions on two different email addresses. If you are using only one account, please contact support here - Contact Customer Care to cancel one of the account.
^Ani -
Having problem to start using my Adobe Creative Cloud
Hello,
I entered my redemption code into the blank, but it shew me that there was something wrong.
I entered the code again and again, and it kept showing that.
What can I do?
JustineHi Megan,
Please reach out to our support team by submitting a ticket via the Contact Us form: http://www.businesscatalyst.com/contact. You will need to mention the current Adobe ID that is not working as well as your previously working Adobe ID.
Cheers. -
Charged twice for Adobe Creative Cloud subscription
So just after all my bank card credentials was out in the open due to the Adobe Hack, i get billed twice.
Thanks guys, what's next?The refund has been initiated for the duplicate charge & you will be receiving the money soon.
Regards
Rajshree -
Serial Number Required - Creative Cloud Subscription is Active!
I am getting very frustrated! I just paid for a Creative Cloud subscription three days ago. I have the Adobe Application Manager on my computer and it is working smoothly for several programs. However, when I try to use Photoshop, it requires me to license the product. I sign in with my Creative Cloud subscriber email, and it asks for a serial number (which, of course, I don't have).
I've seen lots of people posting about this problem, but no solution. Is Adobe addressing this? Photoshop was one of the main reasons that I got this subscription! I don't want to waste my money on a program I cannot use.
Any help is greatly appreciated!Lets try two more steps to fix the problem.
First run the Adobe Cleaner Tool.
You can download it from here http://www.adobe.com/support/contact/cscleanertool.html.
In the drop-down in the top right select Creative Cloud and then highlight Creative Cloud Installer.
Now click on the Cleanup selected button.
Next install the Adobe Application Manager (AAM) for Mac.
You can get it from here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
Launch AAM and sign in with your Adobe ID.
This is removing the Creative Cloud applet that AAM uses and then re-installing AAM. This does not affect the install of Photoshop and Illustrator. -
the card I used to pay for my creative cloud subscription, no problem right? just enter the new card in and taddaaa everything should work right? no
nope
it wont let me open photoshop because it says i need to renew my subscription
well it charged me yesterday when i changed my card over yesterday and its still telling me i need to renew my subsciption
even though on the adobe site it says my renewal date is july 27, 2015
sooooo... anyone help me with this?
also im on a windows computer if that helps!This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
How do I de-activate my free trial for Adobe Creative Cloud?
I recently activated the trial for Adobe Creative Cloud, but, I don't want to waste my trial.
How can I de-activate the free trial?Hi There,
I would like to inform you that once the trial is activated it is good for 30 days.
Unfortunately, there is no way to deactivate it.
Thanks,
Atul Saini -
I am having problems activating my daughter's iphone. It says " Your iphone could not be activated because the activation server is temporarily unavailable". It went on like this for several days already. She was trying to upgrade her IOS to IOS6. Help anyone?
yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
no worries -
I'm having problems activating dreamweaver on new pc using original activation code
I have a copy of StudioMX 2004 and was having problems activating Dreamweaver on my new pc using the original code. It says there is a network error but there isn't. When I try to activate by phone the number they give is for Lloyds bank insurance. I did a live chat with Support and they gave me a new code which worked and activated Dreamweaver but I didn't think to activate Fireworks at the same time. When I have tried using either the old code or the new I get the same error message and same Lloyds bank phone number. I have tried live chat but they refuse to help saying they don't support Dreamweaver 2004 ..any one any ideas?
Hi gb147,
The version of Dreamweaver that you have does not support any of the latest web standards. While I advise you to follow Ken's instructions, I also want you to download a trial version of the latest Creative Cloud application https://creative.adobe.com/products/download/dreamweaver and give it a run. The page also has some excellent resources to help you get started.
Thanks,
Preran -
Hello I am having problems activating my iMessage
Hello I am having problems activating my iMessage
Well, since you do not describe the problem, see this support document for issues with iMessage activation. http://support.apple.com/kb/TS4268
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