I am having problems applying the 13.0.2 update for Photoshop

how about the update 13.0.2 for cs6 it wont update i have done everything i have everything up to date. why wont this update work every update before this works 100% can you please give a answer to the questions being asked by many people.

Christiano1989 the response which included this information was in a completely different message thread within the Photoshop General Discussion forum.
If you are not able to apply the update directly then you will want to look at your installation log to determine the point of failure. You can find information on how to locate and interpret your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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Good morning,
I have trouble installing the 16.2.0 update as well. I ran Adobe Support Advisor and here is the token returned by the application:
40-23495-024416122012
Other applications have been updated without problems. ASA tells me that there's a problem with validation of the pre-chrome licence (translated from French, I hope you see what it means). It seems to have a link with Creative Suite 5. I'm a bit surprised as I uninstalled CS5 as cleanly as possible (using the maccs5clean script).
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Regards,
Damien
Message was edited by: Shralldam (added operating system).

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I am having problems applying the Photoshop 13.1 update

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I hope someone out here can help me. I'm a Creative Cloud user. I have been using the 64-bit version of Photoshop 13.0.x on my system successfully for several months now. I have Windows 7, 3rd gen (Ivy Bridge) core i7 processor, 32GB of RAM, a 1TB Hard Drive, and am using an NVIDIA GeForce 670 video card.... so my system has plenty of processing power. Several nights ago, my Adobe application manager pops up on start up (as normal whenever there's app updates to be done) and says there's an update available for Photoshop (version 13.1.2, I think.. or something close to it, anyway) and Bridge. So, as normal, I apply the updates... Everything completely successfully according to the Applicatino Manager. However, when I try to start photoshop after the update, I get this window that pops up immediately upon double-clicking the Photoshop 64-bit icon on my desktop: "Adobe Photoshop cannot run on this computer because this version of Photoshop requires Windows 7 or later." All I can do is "X" out the box to make it go away, so I did. Weird because obviously I have Windows 7 and all of my other software works great on my system, and I have Lightroom 4.3, other Adobe stuff, Serif software, ACDSee, etc... and I get no problems out of ANY of them running on my officially licensed version of Windows 7. So just for the heck of it, I uninstalled Photoshop completely and then reinstalled it using the Adobe Application Manager. It installs version 13.0, which then allows me to open and use Photoshop as normal. I proceed to "check for updates" from within the program, and it takes me to 13.0.2 I believe. I can use Photoshop as normal after that. Here's what I think is funny... I can check for updates to my heart's content after updating to 13.0.x. The program thinks there's no updates available after 13.0.x. The only way my system knows there's a later version out there is if I power down my system and restart it. Then and only then will Adobe Application Manager come up and tell me there's an update available (13.1.2) which, if I chooose to install (and I did), takes me back to the error that I mentioned earlier: "Adobe Photoshop cannot run on this computer becuse this version of Photoshop requires Windows 7 or later". Soooo with all of this said... DOES ANYONE know how the updated version of Photoshop (13.1.2) for Creative Cloud Subscribers checks to see if it's running on a Windows 7 system? For whatever reason, it doesn't think I have Windows 7 after updating to it, and I'm stuck! I know if I contact Adobe Support, they're going to want to uninstall ALL of my Adobe software of which I have alot, and then reinstall everything... and quite frankly, I think all that is a bunch of crap! It's plain and simple... Photoshop works BEFORE the update, and will not open due to this error AFTER the update, so there's some issue with the updating procedure that causes Photoshop to not recognize my Windows 7 system, and I just pray that SOMEBODY out there might be able to help me change some setting on my system that will cause Photoshop 13.1.2 to actually work!
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Geoff,
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Hello There,
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http://img52.imageshack.us/img52/4999/picture23bs.jpg
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Having problem loading the gif from a jar for the frame.

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I have the following method in the MainFrame.
* Load an ImageIcon, either from inside the jar file (during the normal execution)
* or from the source path (during the development without jar file).
public static synchronized ImageIcon LoadImageIcon(String name) {
try {
URL url = ClassLoader.getSystemResource(name);
if(url!=null) {
return new ImageIcon(Toolkit.getDefaultToolkit().getImage(url));
} else {
return new ImageIcon(name);
} catch(Exception e) {
return null;
I gave the following in the constructor of the same class i.e the MainFrame which is extending the JFrame
this.setIconImage(LoadImageIcon("frameicon.gif").getImage());
I am not getting the Icon. I did check the name of icon and I don't know what else to check.
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I have these 2 statements one below the other and
JButton btnNew = new JButton(MainFrame.LoadImageIcon("new.gif"));
JButton btnOpenProject = new JButton(MainFrame.LoadImageIcon("open.gif"));
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The information I asked for should look more like this
Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 40886 MB
Free memory: 34087 MB
Memory available to Photoshop: 37151 MB
Memory used by Photoshop: 95 %
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=-1360, bottom=768, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=2048
gpu[0].RectTextureSize=16384
gpu[0].Renderer="Quadro 4000/PCIe/SSE2"
gpu[0].RendererID=1757
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="9.18.13.3276"
gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
gpu[0].DriverDate="20140304000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLPresent=1
gpu[0].OCLVersion="1.1"
gpu[0].CUDASupported=1
gpu[0].CUDAVersion="6.0.1"
gpu[0].OCLBandwidth=7.47557e+010
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: Subscription
Serial number: 96040035116912554961
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 3.64T, 3.23T free
F:\, 465.2G, 143.9G free
C:\, 224.2G, 113.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\
Installed components:
   ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223
   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0
   AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804
   AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720
   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786
   AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911
   AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911
   AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911
   adobe_caps.dll   Adobe CAPS   7,0,0,21
   AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223
   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31
   aif_core.dll   AIF   5.0   79.534508
   aif_ocl.dll   AIF   5.0   79.534508
   aif_ogl.dll   AIF   5.0   79.534508
   amtlib.dll   AMTLib (64 Bit)   7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000
   ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223
   BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223
   boost_date_time.dll   DVA Product   7.0.0
   boost_signals.dll   DVA Product   7.0.0
   boost_system.dll   DVA Product   7.0.0
   boost_threads.dll   DVA Product   7.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929
   CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929
   CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223
   dvaaudiodevice.dll   DVA Product   7.0.0
   dvacore.dll   DVA Product   7.0.0
   dvamarshal.dll   DVA Product   7.0.0
   dvamediatypes.dll   DVA Product   7.0.0
   dvaplayer.dll   DVA Product   7.0.0
   dvatransport.dll   DVA Product   7.0.0
   dvaunittesting.dll   DVA Product   7.0.0
   dynamiclink.dll   DVA Product   7.0.0
   ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835
   FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511
   filter_graph.dll   AIF   5.0   79.534508
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   imslib.dll   IMSLib DLL   7.0.0.145
   JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libiomp5md.dll   Intel(R) OMP Runtime Library   5.0
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   LogSession.dll   LogSession   2.1.2.1785
   mediacoreif.dll   DVA Product   7.0.0
   MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CC   CC
   Plugin.dll   Adobe Photoshop CC   CC
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.2.0.36
   PSArt.dll   Adobe Photoshop CC   CC
   PSViews.dll   Adobe Photoshop CC   CC
   SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835
   ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003
   updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
Required plug-ins:
   3D Studio 14.2.1 (14.2.1 x001)
   Accented Edges 14.2.1
   Adaptive Wide Angle 14.2.1
   Angled Strokes 14.2.1
   Average 14.2.1 (14.2.1 x001)
   Bas Relief 14.2.1
   BMP 14.2.1
   Camera Raw 8.3
   Camera Raw Filter 8.3
   Chalk & Charcoal 14.2.1
   Charcoal 14.2.1
   Chrome 14.2.1
   Cineon 14.2.1 (14.2.1 x001)
   Clouds 14.2.1 (14.2.1 x001)
   Collada 14.2.1 (14.2.1 x001)
   Color Halftone 14.2.1
   Colored Pencil 14.2.1
   CompuServe GIF 14.2.1
   Conté Crayon 14.2.1
   Craquelure 14.2.1
   Crop and Straighten Photos 14.2.1 (14.2.1 x001)
   Crop and Straighten Photos Filter 14.2.1
   Crosshatch 14.2.1
   Crystallize 14.2.1
   Cutout 14.2.1
   Dark Strokes 14.2.1
   De-Interlace 14.2.1
   Dicom 14.2.1
   Difference Clouds 14.2.1 (14.2.1 x001)
   Diffuse Glow 14.2.1
   Displace 14.2.1
   Dry Brush 14.2.1
   Eazel Acquire 14.2.1 (14.2.1 x001)
   Embed Watermark 4.0
   Entropy 14.2.1 (14.2.1 x001)
   Extrude 14.2.1
   FastCore Routines 14.2.1 (14.2.1 x001)
   Fibers 14.2.1
   Film Grain 14.2.1
   Filter Gallery 14.2.1
   Flash 3D 14.2.1 (14.2.1 x001)
   Fresco 14.2.1
   Glass 14.2.1
   Glowing Edges 14.2.1
   Google Earth 4 14.2.1 (14.2.1 x001)
   Grain 14.2.1
   Graphic Pen 14.2.1
   Halftone Pattern 14.2.1
   HDRMergeUI 14.2.1
   IFF Format 14.2.1
   Ink Outlines 14.2.1
   JPEG 2000 14.2.1
   Kurtosis 14.2.1 (14.2.1 x001)
   Lens Blur 14.2.1
   Lens Correction 14.2.1
   Lens Flare 14.2.1
   Liquify 14.2.1
   Matlab Operation 14.2.1 (14.2.1 x001)
   Maximum 14.2.1 (14.2.1 x001)
   Mean 14.2.1 (14.2.1 x001)
   Measurement Core 14.2.1 (14.2.1 x001)
   Median 14.2.1 (14.2.1 x001)
   Mezzotint 14.2.1
   Minimum 14.2.1 (14.2.1 x001)
   MMXCore Routines 14.2.1 (14.2.1 x001)
   Mosaic Tiles 14.2.1
   Multiprocessor Support 14.2.1 (14.2.1 x001)
   Neon Glow 14.2.1
   Note Paper 14.2.1
   NTSC Colors 14.2.1 (14.2.1 x001)
   Ocean Ripple 14.2.1
   Oil Paint 14.2.1
   OpenEXR 14.2.1
   Paint Daubs 14.2.1
   Palette Knife 14.2.1
   Patchwork 14.2.1
   Paths to Illustrator 14.2.1
   PCX 14.2.1 (14.2.1 x001)
   Photocopy 14.2.1
   Photoshop 3D Engine 14.2.1 (14.2.1 x001)
   Photoshop Touch 14.0
   Picture Package Filter 14.2.1 (14.2.1 x001)
   Pinch 14.2.1
   Pixar 14.2.1 (14.2.1 x001)
   Plaster 14.2.1
   Plastic Wrap 14.2.1
   PNG 14.2.1
   Pointillize 14.2.1
   Polar Coordinates 14.2.1
   Portable Bit Map 14.2.1 (14.2.1 x001)
   Poster Edges 14.2.1
   Radial Blur 14.2.1
   Radiance 14.2.1 (14.2.1 x001)
   Range 14.2.1 (14.2.1 x001)
   Read Watermark 4.0
   Reticulation 14.2.1
   Ripple 14.2.1
   Rough Pastels 14.2.1
   Save for Web 14.2.1
   ScriptingSupport 14.2.1
   Shake Reduction 14.2.1
   Shear 14.2.1
   Skewness 14.2.1 (14.2.1 x001)
   Smart Blur 14.2.1
   Smudge Stick 14.2.1
   Solarize 14.2.1 (14.2.1 x001)
   Spatter 14.2.1
   Spherize 14.2.1
   Sponge 14.2.1
   Sprayed Strokes 14.2.1
   Stained Glass 14.2.1
   Stamp 14.2.1
   Standard Deviation 14.2.1 (14.2.1 x001)
   STL 14.2.1 (14.2.1 x001)
   Sumi-e 14.2.1
   Summation 14.2.1 (14.2.1 x001)
   Targa 14.2.1
   Texturizer 14.2.1
   Tiles 14.2.1
   Torn Edges 14.2.1
   Twirl 14.2.1
   Underpainting 14.2.1
   Vanishing Point 14.2.1
   Variance 14.2.1 (14.2.1 x001)
   Variations 14.2.1 (14.2.1 x001)
   Water Paper 14.2.1
   Watercolor 14.2.1
   Wave 14.2.1
   Wavefront|OBJ 14.2.1 (14.2.1 x001)
   WIA Support 14.2.1 (14.2.1 x001)
   Wind 14.2.1
   Wireless Bitmap 14.2.1 (14.2.1 x001)
   ZigZag 14.2.1
Optional and third party plug-ins:
   CUR (Windows Cursor) NO VERSION
   ICO (Windows Icon) NO VERSION
   Reduce Noise 7.0.0.0
   ScriptListener 13.0
   StarFilter Pro 3 3.0.3.0
   SuperPNG 2.0
Plug-ins that failed to load: NONE
Flash: NONE
Installed TWAIN devices: NONE

Trying to get my fcp project to burn to dvd at the highest quality? Ive used compressor and then tried to put it in dvdsp put its not working. I am having problems with the audio or when i burn it , i cant play the dvd? any help would be appreciated

Ive used compressor and then tried to put it in dvdsp put its not working. I am having problems with the audio or when i burn it , i cant play the dvd? any help would be appreciated

I suspect you are attempting to burn an HD DVD, which will not play on a DVD player...
But if you provide more details such as the settings you are applying in Compressor, then we would be able to provide you more accurate information.
How are you adding the files to Compressor?
In FCP, what are your footage properties (command-9) and sequence settings (command-0)

Is anyone having problems with the battery heating up and draining the power? Mine has been doing this for about 2 months now.

Is anyone having problems with the battery heating up and draining the power? Mine has been doing this for about 2 months now.

This is a major problem with Lollipop, but yo said it started 2 months ago. Several people have fixed problem by removing FaceBook And Face book messenger and then re loading the apps again. You might want to clear your cache before reloading. Not sure this is your problem, but worth a try. Good Luck

I am having problems with the Preview application. When I try to use it to open a pdf document it gets hung-up and I have to select force quit to close it. Any ideas on how to resolve this problem? Thanks for any help

I am having problems with the Preview application. When I try to use it to open a pdf document it gets hung-up and I have to select force quit to close it. Any ideas on how to resolve this problem? Thanks for any help

Can you open the Preview program without loading a file, like by itself?
If it doesn't load then I suspect a corrupt Preview preference file.
Deleting the System Preference or other .plist file
Can you open other files with Preview, like jpg's and images?
How about other PDFs? or is it just that one you have downloaded?
Run through this list of fixes
Step by Step to fix your Mac

TS3212 Is anyone else having problems loading the newest version of iTunes (10.6.3) on Windows?

Is anyone having problems loading the newest version of iTunes (10.6.3) using Windows Vista? My current iTunes program version 10.6.1 keeps telling me there is an update but when I try to load it the information box goes away and nothing happens. I have tried downloading the new version from Apple web site but it brings up a warning screen of " iTunes setup.exe is not commonly downloaded and could harm your computer." I select the action of run anyway and get the next error "iTunes Setup.exe is not a valid Win32 application." What Gives?

I select the action of run anyway and get the next error "iTunes Setup.exe is not a valid Win32 application."
In the course of your troubleshooting to date have you worked through the following document?
iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application"

Is anyone else having problems with the Canon Online Store?

In the last month or so, I've had one problem after another with the Canon Online Store; from being unable to delete items from the shopping cart; to not being able to add "in stock" items; disappearing Wish Lists; and just now, I tried to add one lens cap to the 6 or 7 items I already had in the Shopping Cart, and they disappeared.
I've called, more than once, and I've written, also more than once, to Canon Support about this, but they ignore what I tell them, and tell me there are no problems with the Online Store. They don't even seem to report to anyone that anyone has complained, because each time is "the first time", even though I've called (more than once) and written (more than once) to them about continuing Online Stores problems.
Is anyone else having problems with the Canon Online Store?
Why does Canon not care to track reported problems with the storefront part of their web-site?
I'm not trying to insult Canon, it's just that I've been a Canon customer for less than 3 months, and the're only batting .333, so far. Canon Support was very quick to respond about a concern I had that a 50mm f/1.4 I had just purchased was authentic or not. In trying to register that lens, I looked up on the Canon web site where to find the serial number. Since my new lens did not have any numbers there, I was concerned I had been sold a fake. But, then Canon Support sent me link to a different online document that showed a few different places where it might be, and there it was.
Is Canon like that with other problems, as well? Or is their "batting" average better than my very limited experience?
I just love my Rebel T5i, and my Canon lenses (from "the Kit brothers of the Cropped Frame coral": EF-S 18-55mm f/3.5-5.6 IS STM, and EF-S 70-300mm f/4-5.6 IS USM; to the "Truly Nifty Fifty", the 50mm f/1.4 USM, [the f/1.8 is just a "thrifty fifty"], and finally, the "Super-Macro" MP-E 65mm f/2.8 1x-5x Macro)!
Regards and Thanks,
Calen
As an old friend used to always say,
"Keep Looking Up!"
Calen

Hi Danny. Thanks for replying.
I only use my desktop PC to access Canon's web site, and I've been using Mozilla Firefox for years. And, yes, it is the latest version. Since Canon REFUSES to support the use of Firefox on it's web site, WHAT BROWSER DOES CANON SUPPORT? WHEN did Canon STOP SUPPORTING Firefox?
I've been told that there are 2 pending orders in my account. Yet, I NEVER placed those orders! WHY CAN'T CANON SEE THAT THIS IS A PROBLEM???
Instead of off-target suggestions, and pasted boilerplate REFUSALS TO EVEN LOOK at this issue, I would prefer it if Canon went "old school", and FIXED THE PROBLEM, in the first place! But, maybe that's a bit too grown up of an answer for you!
"Award-winning" support??? And, just exactly WHAT AWARD did Canon "support" WIN for CONSISTANTLY IGNORING REPORTED PROBLEMS??? The OSTRICH?
Please pull your head out, and FIX this problem, OR YOU ARE THE PROBLEM!!!
Thank you for your "prompt" attention to this matter!
Calen
As an old friend used to always say,
"Keep Looking Up!"
Calen

I am having problems applying the 13.0.2 update for Photoshop

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