I am having problems changing my security question.

I am having problems changing my security question. When I try it sends me a email to a email I don't own.  is going to gmobil.com instead of gmail.com but its correct user name and password when I log in to iTunes?

The address the rescue email is set to isn't the same as your normal one. If you can't change the answers, contact the iTunes Store staff via the link in this article.
(81471)

Similar Messages

  • Im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active,and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??

    im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active.., and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??
    this says it all..

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • Hi all, I'm still having problems with my security questions as they were not the ones I answered. Now I'm confused

    Still having problems with my security questions as they were not the ones I answered and now I'm confused.

    Howdy Paul,
    If you are having an issue with your Apple ID security questions, you can reset them using the steps in this article -
    If you forgot the answers to your Apple ID security questions - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • HT5312 i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me

    i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me
    <Email Edited by Host>

    As these are public forums, you're not talking to iTunes Support,  I've asked the hosts to remove your email address from your post - it's not a good idea to post it unless you like spam email.
    The reset link will only show if you have a rescue email address on your account - a rescue email address is not the same as an alternate/secondary email address, they are different addresses/settings on an account.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • I am having problems with my security questions.  I cannot Get them reset. What do I do?

    I am having problems with my security questions.
    I cannot get them reset.  How can I fix this?

    Hi Tiffanyweir,
    You need to contact iTunes Support to get them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • I'm having problems resetting my security questions it won't send the email

    So I'm having problems trying to reset my security questions it will not send the email that it says has been sent and the only way I can buy anything on iTunes is if I have the questions reset. I need severe help

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • HT5312 I want to change my security question!?

    I'm having problem changing my security question but I don't remember them. Help Me Please!!

    If you cannot remember the answers to the current Security Questions, then you cannot change them yourself. You need to contact iTunes Support to have them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • I am still having problems trying to change my security questions

    I am still having trouble trying to change my security questions and I can't figure it out

    Have you followed this
    http://www.apple.com/support/appleid/

  • I have a problem in the security question I hope a solution as soon as Lee does not respond change ÓćÇá Secretariat

    I have a problem in the security question I hope a solution as soon as Lee does not respond change ÓćÇá Secretariat

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?

    I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?

    This issue was resolved! I didnt think about restoring my computer to factory settings but I did and now my computer works like brand new. basically, just back up your files and do the following:
    http://www.youtube.com/watch?v=yPmT5Xbb8p0

  • I want to change my security question in my apple accnt. but the problem is, there is no Link shown that i could reset or change my security questions. please help!!

    i want to change my security question in my apple account. but the problem is, there is no Link shown that i could reset or change my security questions. please help!!

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (117399)

  • Hello .. i own icloud account but i have a problem, because i need to change my security questions, and i want to reset from email, But rescue email is diffrent from my alternat email, because i can't use my credit

    hello .. i own i cloud account but i have a problem, because i need to change my security questions, and i want to reset from email, But rescue email is different from my alternate email, because it's my 1st usage for my credit and i can't accomplish it without using the secret question ..please help

    Hello, yehyakov.  
    Thank you for visiting Apple Support Communities.  
    I understand that you want to reset your security questions for your iCloud account.  Here is an article that will provide multiple options to help you with this.  
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/en-us/HT201485
    Cheers, 
    Jason H.  

  • How do I change my security questions? I forget them because I made them ages ago and can't seem to buy anything off my account without having to answer them?? Help

    How do I change my security questions? I forget them because I made them ages ago and can't seem to buy anything off my account without having to answer them?? Help

    1. First, go to http://appleid.apple.com. Underneath where it says "Already have an Apple ID?," click Manage your Account. You will then need to sign in. If you forgot your Apple ID or password, click on the appropriate "Forgot..." link below either of these fields.
    2. After you sign in, click on "Passwords and Security" on the left.
    3. You will be asked to answer the security questions, but you should also notice a link below the second "Answer" field offering to send reset instructions to your rescue email address that you provided.
    4. Check the Inbox of your rescue email address. The email should appear within a minute or two. If it does not, be sure to check Spam. If it is not there either, you can repeat the above process to resend. Once you get the email, following the link will take you to a page where you must sign in again. After doing so, you will have the option to choose three new security questions and answers, which you may want to write down
    5. After you fill in the required information and continue, you should be taken to a confirmation screen stating "Your password and security information has been saved," and then you are done.
    6. The "Forgot your answers?" link will not appear if you do not have a rescue email address set up. In that case you will need to contact iTunes Support, http://apple.com/emea/support/itunes/contact.html
    7. If you still know the answers to your security questions, it is highly recommended you add a rescue email address. To do so, log in at appleid.apple.com and click on Password and Security. Answer the questions and then click on "Add Rescue Email Address:"

  • I'm having trouble to change my security questions for my apple ID because I forgot the answers to them can anyone help me?

    Having a hard time with the ability to change my security questions because it keeps asking me for the answers and I don't remember the answers to them

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101026)

  • HT5312 What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

    What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

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