I am having problems downloading updates

I bought my iMac a couple of weeks ago and when I ordered it I had "Pages" and "Keynote" installed too. My problem is that I have updates waiting to be installed for these, but every time I try to install them I get a dropdown notice that says the updates can't be down loaded because I don't own the major version of them! then I get itunes error 100. I have tried apple support but the say they cant get through to me either on my iphone or landline ( they are both working working I checked) Can anyone in here help me?

If you look at the breadcrumbs across the top, this is in the Mac App Store forum!

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