I am having problems getting into ICloud and Mail etc from System Preferences. Do I have a virus or malware problem?

A few months ago, I had a problem with my Mail app going offline constantly. Since then, for no apparent reason, that problem has gone away and another has taken its place. Now I cannot get into ICloud or Mail, etc. from my System Preferences on my MacBook Pro. Do I have a virus or malware? Should I immediately take my notebook in for repair or can I wait a couple of weeks until I return home?

Probably not a virus or malware, as both are relatively rare on Macs.
Probably not a hardware problem that requires "repair".
This is probably a software problem that can be fixed with a little thought and routine maintenance maneuvers and troubleshooting.
Here are some basic troubleshooting and maintenance maneuvers:
1. restarting your computer
2. repairing your hard drive When to Run First Aid in Mountain Lion's Disk Utility - For Dummies
3. repairing permissions About Disk Utility's Repair Disk Permissions feature
4. starting up in safe mode OS X Mountain Lion: Start up in safe mode
5. a test user account Isolating an issue by using another user account
If you are not comfortable with this then you could take it in to your local "geniuses" at the Apple store. You could certainly wait a few weeks. Make sure you have a backup of any important documents that you don't want to lose, first.

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HT204053 I am having trouble setting up icloud on MAC. In system preference it is listed as mobile me, it asks for member name and password. It also has a learn more button under "try mobileme for free". I am not getting anywhere

I am having trouble setting up icloud on MAC. In system preference it is listed as mobile me, it asks for member name and password. It also has a learn more button under "try mobileme for free". I am not getting anywhere

It's evident that you are using Snow Leopard or earlier (or very early Lion) since you have the now obsolete MobileMe preference pane.
The minimum requirement for iCloud is Lion 10.7.5 (Mountain Lion preferred): the iCloud Preference Pane does not appear on earlier systems - the MobileMe pane appears on Lion and earlier but is non non-functional - you cannot now open or access a MobileMe account.
To make use of iCloud you will have to upgrade your Mac to Lion or Mavericks, provided it meets the requirements.
The requirements for Lion are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Lion is available in the Online Apple Store ($19.99). Mountain Lion (10.8.x) is also available there at the same price but there seems little point as the system requirements are the same for Mavericks (10.9.x) - which is free - unless you need to run specific software which will run on Mountain Lion only.
The requirements for Mountain Lion and Mavericks are:
OS X v10.6.8 or later
2GB of memory
8GB of available space
and the supported models are:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
Xserve (Early 2009)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
It is available from the Mac App Store (in Applications).
You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table
If you are running Leopard on an Intel Mac you will have to upgrade to Snow Leopard to access the Mac App Store - it's available in the online Apple Store. However if you have a PPC Mac you cannot run Snow Leopard and cannot proceed further.

How do I get data off my phone? when I plug phone into the wall and hold down the button i can get into photos and messages etc but when I plug into laptop it goes to recovery mode........therefore the data is not yet wiped? HELP!

how do I get data off my phone? when I plug phone into the wall and hold down the button i can get into photos and messages etc but when I plug into laptop it goes to recovery mode........therefore the data is not yet wiped? HELP! I got married last week on holidays and have not had a chance to save photos yet.

Hello there stidhambr15,
I was researching the issue you are having and recommend a couple of things. First it might be a good idea to reset the device following iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found here http://support.apple.com/kb/ht1430
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't quite get the device going again, I recommend restoring the device.
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Might even be a good idea to turn off the phone, reseat the SIM card, and turn it back on.
iPhone and iPad: How to remove the SIM card
http://support.apple.com/kb/ht5163
iPhone 4 (GSM model)
iPhone 4S
Cheers,
Sterling

ICloud and Accounts crashing in System Preferences

Since I updated to 10.7.2 many things are crashing.
Preference panes including iCloud and Mail, Contacts & Calendars cause System Preferences to crash.
Address Book also crashes.
I have tried
deleting preference files
repairing permissions using Disk Utility
reapplying the 10.7.2 update
Any ideas?

Since I updated to 10.7.2 many things are crashing.
Preference panes including iCloud and Mail, Contacts & Calendars cause System Preferences to crash.
Address Book also crashes.
I have tried
deleting preference files
repairing permissions using Disk Utility
reapplying the 10.7.2 update
Any ideas?

How can I create icloud account which I tried and it has showing the message that multiple free accounts have been activated on this device how should I install icloud and I got from apple support if you have mac then create a new icloud account but I don

How will have an option to create an icloud id

Hello there, vishal274.
The following Knowledge Base article provides a great FAQ that provides some great answers to some of the more common questions about iCloud, including yours:
Creating an iCloud account: Frequently Asked Questions
http://support.apple.com/kb/ht4436
How do I sign up for iCloud?
You can sign up for iCloud on an iPhone, iPad, or iPod touch with iOS 5 or later, or through System Preferences on a Mac with OS X Lion v10.7.4 or later. Just follow the setup instructions for your iOS device or Mac.
You may need to verify the email address that you use for your Apple ID. See Frequently Asked Questions About Apple ID for more information.
I had a free Find My iPhone account. How do I sign up for iCloud?
Update the devices that you use with Find My iPhone to iOS 5 (iOS 6 recommended). When you're asked to enter an Apple ID during setup, enter the Apple ID you were using for Free Find My iPhone. Your account will be automatically updated to iCloud.
I had a MobileMe account. How do I sign up for iCloud?
To use your MobileMe account for iCloud, follow the iCloud setup instructions and enter your @me.com or @mac.com email address as your Apple ID. If you had an @me.com address, it will be reactivated for email when you sign up for iCloud. If you had an @mac.com address, it won't be reactivated for email, but you can set up a new @icloud.com email address to use with iCloud.
Important: You will need a verified email address associated with your @me.com or @mac.com Apple ID to set up iCloud. To add a verified email address, go to My Apple ID (appleid.apple.com), sign in with your @me.com or @mac.com email address, and add a valid email address to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I changed my Apple ID and Password, now I can't get into iCloud.

I changed my Apple ID and Password, so now when I get on my iPhone it asks me for my password to my old Apple ID, which doesn't work. I've gone into settings to change the Apple ID, but it won't let me. I've tried to delete the account, but it asks for my password. Any idea what I'm doing wrong?

saschuck1217 wrote:
I called Apple Support. The solution is absolutely ridiculous. You have to go back and change your Apple ID to your old Apple ID and then go back into iCloud and iTunes on your phone and delete or reset the account. Basically, you are supposed to anticipate these issues prior to changing your Apple ID, or else you're locked out of your iCloud and iTunes. I thought Apple was smarter than this. Very disappointed.
Apple provided a procedure, listed in the first article I posted, that instructs you to log out of all Apple ID related services prior to changing your primary email address. Granted, I'd like to see a reminder link listed at appleid.apple.com next to the Primary Email Address edit option, but Apple does provide a correct procedure, plus a way to fix it if you don't follow the procedure.
In fact, the last article I linked to gives you three separate steps to try. If the Apple Support Advisor jumped straight to step three, instead of having you try steps one & two first, then that was not correct on their part.
1. Use your current Apple ID password
Trying using your current Apple ID password. If that doesn't work, continue to the next step.
2. Sign out and back in to iMessage or FaceTime
If you are currently signed in to iMessage or FaceTime
If you are not signed in to iMessage or FaceTime
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud and try to sign out.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Tap Settings > iCloud and sign in with the new Apple ID.
Complaining about an issue arising when you don't follow their instructions is like complaining that you lost all of your data because you never backed it up to iTunes or iCloud as they recommend, and you lost data after an iOS update. In fact, the very first step of [iOS: How to update your iPhone, iPad, or iPod touch - Support - Apple] states: "Back up your device to iCloud or iTunes." And it even includes a link if you don't know how to do that.
When you use the Apple Support Articles properly, you avoid 99.9% of all potential problems.

Upgraded to iPhone 6, cannot get into iCloud. "The password you entered is incorrect" even though I used the same Apple ID and password that I used to log into this session. My wife has the same issue with her iPhone 6 as well.

iPhone 6 (iOS 8.1.2) My wife and I were able to log into iCloud when we bought and activated the phones. In the last 2 days, we have not been able to do so. Have reset the password 3 times. Can get into iTunes and iCloud via MacBook Pro. Every attempt to log in via iPhone we get a message saying the password is incorrect. I noticed someone else had a similar problem about 1 hour ago. Apple support's answer did not fix the problem for them.

have you managed to fix that? i'm facing the same issue on iPhone 6 (8.1.3)

TS3988 I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud?

I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?

Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple!

I ended up having two id's, one being my original when first getting into itunes and the other came when I opened a me account. I have purchases under the original id. How do I merge the old account into the new account

I ended up having two id's, one being my original when first getting into itunes and the other came when I opened a me account. I have purchases under the original id. How do I merge the old account into the new account

Sorry, but it is not possible to merge two Apple IDs/iTunes Store accounts.
Regards.

HT204053 I changed my Apple ID (email address) to a new Apple ID (email address), but my iPhone is asking for my password on my old email address which has been discontinued, now I can not get into iCloud or add Apps because the old email and password do

I recently changed my Apple ID (to my new email address), but my iPhones are still showing my old Apple ID and are asking for my old password. It no longer exists and now I can not add any Apps or get into iCloud because they previous ID no longer exists but that is what is popping up in Apple ID box and I cannot change it on the phone. How do I get my new Apple ID assigned to my phone(s)?

Welcome to the Apple Community.
If it's iCloud that is asking for these details:
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
If it's iTunes asking for these details:
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

I just restored my phone, however I have to sign into icloud and the phone is set to the previous owner's email and password. I am unable to get in contact with them. What can I do?

I just restored my phone, however I have to sign into icloud and the phone is set to the previous owner's email and password. I am unable to get in contact with them. What can I do?
Please help!

Hello codyfromseminole,
After reviewing your post, I believe your device is under Activaltion Lock. The following article will provide you with more information about the feature:
iCloud: Activation Lock
With iOS 7 or later, Find My iPhone includes a feature called Activation Lock, which is turned on automatically when you set up Find My iPhone. Activation Lock makes it harder for anyone to use or sell your iPhone, iPad, or iPod touch if it’s ever lost or stolen.
With Activation Lock, your Apple ID and password are required before anyone can:
Turn off Find My iPhone on your device
Sign out of iCloud on your device
Erase and reactivate your device
Important: Make sure to remember your Apple ID and password, and that your password is unique and secure—someone else shouldn’t be able to guess it. For more information, see the Apple Support article Security and your Apple ID.
If you want to give away or sell your device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.
If you no longer have the device, follow the instructions to remove a device you no longer have. For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch.
For more information about Activation Lock, see the Apple Support article Find My iPhone Activation Lock in iOS 7.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

I am having trouble connecting MacBook Pro (10.6.7) to Novell server. I get incorrect username and password message. I can connect worksations running 10.5 without any problem. Any possible solution? Thanks, Ned

I am having trouble connecting MacBook Pro (10.6.7) to Novell server. I get incorrect username and password message. I can connect worksations running 10.5 without any problem. Any possible solution? Thanks, Ned

Having the exact same problem with connecting ML and Snow Leopard machines to a Windows 8.1 machine. Oddly enough, connecting and copying to/from works perfectly from a Mavericks machine, despite the problems reported about Mavericks regarding the exact opposite. An old thread, but did you find a solution?

I know this is old now but since the update i can't get into icloud on my phone it keeps asking me to check t & c's and now no emails. Can't connect to server. I have 4S please help :-(

I know this is old now but since the update i can't get into icloud on my phone it keeps asking me to check t & c's and now no emails. Can't connect to server. I have 4S please help :-(

Hi Kellyssi,
Thanks for visiting Apple Support Communities.
If you're being asked repeatedly to check terms and conditions, try restarting and then resetting your iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
All the best,
Jeremy

HT4906 I updated my computer from Snow Leopard to Lion. The problem is none of my pictures go to my IPad or iPhone. When I checked my settings, I go into ICloud and photo Stream, and it tells me that I need to buy a update. Any help would be apprecia

I updated my computer from Snow Leopard to Lion. The problem is none of my pictures go to my IPad or iPhone. When I checked my settings, I go into ICloud and photo Stream, and it tells me that I need to buy a update. Any help would be appreciated.

Then maybe you need to buy an update.

HT1414 forgot iphone 4 passcode and I cant restore when connected to my computer. I get a message that says cant restore until I turn off find my iphone for the device, but I did go into icloud and erased the device. help plz!

I forgot iphone 4 passcode and I cant restore when connected to my computer. I get a message that says cant restore until I turn off find my iphone for the device, but I did go into icloud and erased the device. help plz!

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

I am having problems getting into ICloud and Mail etc from System Preferences. Do I have a virus or malware problem?

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