I am having problems installing creative cloud due to cookies dir(?)it says cannot make folder/cookies: permission denied(error 13)

I am having problems installing creative cloud: It says "cannot make folder/Cookies:permission denied (error13)

Try below steps
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type  exactly ~/Library and click on Go  ( make sure to opeb ~/Library not /Library, there will two library )
Then open Application Support
Right click on Adobe folder
Click on get info
Under sharing and permission click on lock icon and unlock it
Click on symbol and Add Administrator and your current user name ( if not added )
Then give read and write permission to user name, admin, system and every one
Then click on Gear icon and select 'Apply to Enclosed
Click on lock icon
Try to install Creative Cloud App.

Similar Messages

  • Having problems installing Creative Cloud on my backup computer

    Every time I try to install an application using Google Chrome from the Creative Cloud, it informs me that the program is downloading, but the Download Manager never comes up.

    Hi HSID_ User
    You can download the Creative Cloud software from here. https://creative.adobe.com/products/creative-cloud
    Have you tried downloading the CC app manager with a different browser. Try clearing out the browsers cache in Google Chrome. Did you look to see if the download completed?
    Let us know if you are still having issues
    Thanks
    Scott

  • I am having problems installing Creative Cloud through the company firewall.

    Is there a way to instruction the install to move through our proxy server so that I can install the Creative Cloud?

    Kly7665 you can find information on how to configure your firewall at Creative Cloud Help | Packager.

  • Having trouble installing Creative Cloud, Error Code: A12E4

    Hello, I am having trouble installing Creative Cloud Installer and I am getting an error code A12E4.
    I am a Mac OS X User running 10.5.8 version.
    I have enabled root options, disabled firewall, downloaded manually Application Manager 7 (which also gives error A12E4), renamed OOBE folder to OOBE.old and eventually unistalled and deleted everything but still getting this error.
    Is there anything else I can do? I am really frustrated.
    Thank you in advance.
    Margaret

    I have already seen this topic. I do not see any AAM Updates Notifier on Activity Monitor. I could not install Creative Cloud in the first place so it is not an option for me to reinstall it.
    I have also used AdobeCreativeCloudCleaner Tool and removed Adobe Application Manager but still nothing.
    What else could it be? Do I need to format my computer?
    Thank you.

  • I have been having trouble installing Creative Cloud, which I have purchased.

    I have been having trouble installing Creative Cloud, which I have purchased.

    ok:
    "Notoriously server-Can not log in right now., We can not access your
    account., Try again later"
    2013/12/3 Mylenium <[email protected]>
        Re: I have been having trouble installing Creative Cloud, which I
    have purchased.  created by Mylenium<http://forums.adobe.com/people/Mylenium>in *Photoshop
    General Discussion* - View the full discussion<http://forums.adobe.com/message/5896778#5896778

  • Problem installing creative cloud with cookies?

    Hi, I am currently trying to download a trail for Adobe Illustrator to see if it is compatible for my needs. I've tried to download the creative cloud but I keep getting a pop up notification that says "Error starting Creative Cloud cookies dir: cannot make folder / cookies: Permission denied (error 13)"
    I'm not exactly sure what this means, I've tried enabling and disabling my cookies on my browser and it still comes up.

    Code 13 https://forums.adobe.com/thread/1575849

  • I'v just installed creative cloud 64 bit windows. How can I make bridge the default program to upload pictures rather than lightroom?

    I've just installed creative cloud 64 bit windows.  How can I make bridge the default program to upload pictures rather than lightroom?

    Usually the default program associated with an image file extension is an image developing Program like Lightroom or an image editing program like Photoshop. If you want to change the default associated program to Adobe Bridge you would use Window's Controls Panel file association applet.

  • I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

  • I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?

    I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?  I'm trying to get a trial version of CS5. 

    You do not need to involve Creative Cloud to install/try the trial version of CS5...
    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • Getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    Please refer the thread: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?.
    Regards,
    Romit Sinha

  • Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13).

    After paying  for using CC, cant use it. it says:   Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13)
    any ideas??

    Pablosanchezphotoshop do you have sufficient disk space?  Are you logged in under an administrator account?  Finally which operating system are you using?

  • Can't install always this cookies dir: cannot make folder /cookies: Permission denied (error 13), Guy

    Always following error by installing
    cookies dir: cannot make folder /cookies: Permission denied (error 13)
    Mvg,
    Guy Meurs

    HI Fotografiemeurs,
    Please check the following forum posts.
    Re: How do I fix error code 13 when starting Creative Cloud?
    Cheers,
    Kartikay Sharma

  • Problem installing creative cloud.  AdobePIM.dll contains an error

    I am trying to instal creative cloud on a Windows 7 64bit PC.  the installation is not working because it keeps saying the file AdobePIM.dll contains an error and then the file creative cloud helper.exe cannot start due to an incompatibility with 64bit.  I have tried a few times but I think it keeps finding the same corrupted file not re downloading it.
    How can I delete the corrupted download and force it to start again?

    I am not having success with the chat.  No reply.
    I cannot get to Creative Cloud through the uninstal programs route as it does not show there.
    Do you think I can delete the folders which were created during the failed installation?  They have today's date as the folder creation date.  They are
    c:\Program Files (x86)\Adobe
    c:\Program Files (x86)\Common Files/Adobe
    I may have to open windows in safe mode to do this.  Will I affect the registry by deleting a program which was not installed successfully.

  • Problem installing Creative Cloud programs Exit code 7.  ERROR: updating driver failed

    I am trying to install Creative Cloud programs, have managed to  download and install Dreamweaver and Photoshop but when trying to install Fireworks and other programs I get the error message Exit code 7 : Error: updating driver data failed.  Driver entry not added.
    I am using a Dell 5010 running Windows 7.
    Please help!

    See the following help document:
    "Exit Code: 6," "Exit Code: 7" Installation Errors -
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

  • Problem install Creative Cloud

    I removed Creative Cloud and now I can't get it back. At about 90 % he says he can't install Creative-Cloud desktop. Someone who can help me?

    Run the Creative Cloud Cleaner Tool and try again.
    Mylenium

Maybe you are looking for

  • Trying to Install latest version of Adobe with no luck

    I just purchased a new iMac running Mac OS X Lion 10.7.2.  When I go to the adobe site to check my version of adobe it says I have 9.0.124.0.  I follow the instructions for dowloading and running the uninstaller and I get a notice that the uninstall

  • Shared disk not showing up in Finder

    I'm sharing a disk drive on a Mac Mini. I can see it listed and access it on from one laptop, but it's no longer visible from my MacBook Pro. It was there yesterday, but I went on standby with it still connected, and there were messages about it bein

  • Using iMac as just as display.

    Hi, I was thinking about buying a MacBook, waiting untill the end of November before buying one (hoping a new one may be released!) However, I use photoshop and illustrator quite a lot and wondered if I could use my current iMac to display the MacBoo

  • Page ranges in table of contents in CD2

    I am using CS2. I am working on a directory, and we are putting in an alphabetised listing table of contents. Some of the listings are on more than one page, so I end up with two entries with two different page numbers, like this: read this heading 1

  • Reports 6i - Can v hav more dan one layout in report?

    Hello all, Can somebody tell me dat Can v hav more dan one layout in report? plzz