I am having problems updating my phone.

OK so here is what is happening. My current version is 4.6.1.313. Almost everyone I know that has the same phone through the same carrier and actually through the same plan has the new 5.0 update.  I have a bb 8350i with direct connect from nextel. I tried to do it on the phone and it says no updates available. When I try it on a computer it goes through one part and says something went wrong. Please check your internet connection and try again. I know for a fact that my internet is connected and it isnt losing a connection. Another time I try it, it doesnt even have the button to click to update(there are 2 different pages that I have tried.)  The question asking thing on this site sucks and doesnt help at all. I have no idea what to do next. I dont understand how everyone else has the update, and I cannot get it. I am about to call it quits with blackberry alltogether!   Any help is appreciated!!

Hello,
In my opinion, this is the best procedure to use to update your BB OS:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
However, the official download site:
http://us.blackberry.com/support/downloads/download_sites.jsp
shows your installed OS to be the current version from your carrier. Therefore, how your friends got a newer OS is a question to ask them and/or your carrier.
You are, of course, free to use (via the above procedure) any carriers OS package...if another has the newer OS you want, you can use it. If you choose to do so, then simply insert, between steps 1 and 2 in the above procedure, the deletion, on your PC, of a file named VENDOR.XML
Good luck.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

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