I am having problems with my security questions.  I cannot Get them reset. What do I do?

I am having problems with my security questions.
I cannot get them reset.  How can I fix this?

Hi Tiffanyweir,
You need to contact iTunes Support to get them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

Similar Messages

  • Hi all, I'm still having problems with my security questions as they were not the ones I answered. Now I'm confused

    Still having problems with my security questions as they were not the ones I answered and now I'm confused.

    Howdy Paul,
    If you are having an issue with your Apple ID security questions, you can reset them using the steps in this article -
    If you forgot the answers to your Apple ID security questions - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?

    I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?

    This issue was resolved! I didnt think about restoring my computer to factory settings but I did and now my computer works like brand new. basically, just back up your files and do the following:
    http://www.youtube.com/watch?v=yPmT5Xbb8p0

  • I having problem with the answer  question for the App Store. And I forgot the answer

    I having problem with the answer  question for the App Store. And I forgot the answer

    Pleae call 1800MYAPPLE ask to speak to account security

  • Having trouble with the security questions for iTunes.  Tried to reset them, but the mail from Apple never comes . . .

    Having trouble with the security questions for iTunes.  Tried to reset them, but the mail from Apple never comes . . .

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
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  • HT5312 i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me

    i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me
    <Email Edited by Host>

    As these are public forums, you're not talking to iTunes Support,  I've asked the hosts to remove your email address from your post - it's not a good idea to post it unless you like spam email.
    The reset link will only show if you have a rescue email address on your account - a rescue email address is not the same as an alternate/secondary email address, they are different addresses/settings on an account.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • Hi i have a problem with my security question verify email address

    hi,
    i have a problem with my security question verify email address

    If Manage your Apple ID primary, rescue, alternate, and notification email addresses does not help, you can contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • I have problem with the security question i forgot it some body tell me they will show down of the question forgot the answering but nothing show help me plz thanks

    I have problem with the security question i forgot it some body tell me they will show down of the question forgot the answering but nothing show help me plz thanks

    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I have problem with the security question which i forgot the answer how can i change it as i already have apple id and password

    I have problem with the security question which i forgot the answer how can i change it as i already have apple id and password

    You may reset the password on your account by opening https://iforgot.apple.com/ in Safari and entering your Apple ID (your email address, which the moderators should have removed earlier).
    You won't be able to set the password to your email address, or a recently-used password (if I remember correctly).
    Once you change your password, you should update your password on your iOS device in Settings > iTunes & App Store, then tapping the "Apple ID: <username>" cell at the top to re-enter your password.  (Your iOS device may prompt you for the new password before getting to Settings as well.)
    Hope that helps.  If you have a different issue, please post a follow-up message.

  • I have problem with the security questions and i dont know the answer. How i change the questions ?

    I have problem with the security questions and i dont know the answer. How i change the questions ?

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • I am having problems changing my security question.

    I am having problems changing my security question. When I try it sends me a email to a email I don't own.  is going to gmobil.com instead of gmail.com but its correct user name and password when I log in to iTunes?

    The address the rescue email is set to isn't the same as your normal one. If you can't change the answers, contact the iTunes Store staff via the link in this article.
    (81471)

  • Having problems with adobe premiere 8 freezing. cannot playback my videos. also, when i try to burn to DVD, does not recognize burner.

    having problems with adobe premiere 8 freezing. cannot playback my videos. also, when i try to burn to DVD, does not recognize burner. losing my work constantly cause of freezes and crashes.

    sunchick116
    Thanks for the reply.
    Anytime I am getting too far ahead, then let me know and we can work together on putting the essentials together for this troubleshooting.
    From your screenshot, you have a Windows 7 apparently 64 bit computer, lots of RAM. That computer would be great for Premiere Elements 11 Windows.
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    So, the freezing and such could be explained by limited resources depending how much you have in the project when the freezing occurs and what formats are involved - like AVCHD. The burner not being recognized by Premiere Elements is probably another matter.
    Let us start here....another place where you could be getting hit on the resource side of things....
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  • HT5312 I have problem with my security question i don't know i can't find sentence Rescue email address and how to reset Apple ID security questions pls u help me thank you

    U can answer via my e-mail [email protected]

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104006)

  • I'm still having problems with XUL Runner - please help am getting desperate!

    I recently sought help over a problem I am having with FF. When I try and load it, I get a message telling me that XUL runner 1.9.2.11 is not compatible with 1.9.2.12. The advice I received was to do a clean install. I have done this a number of times - using the Uninstall option in Control Panel as well as running the uninstall utility in the Firefox program folder. Each time I reinstall, and get the same problem. The only difference is that a few days ago I was installing FF 3.6.10, and that gave the error message that XUL runner 1.9.2.11 was not compatible with 1.9.2.10.
    I have FF set as my default browser, so when I click on links in e-mails, etc. I get the same failure to load symptoms. However, I found by chance that FF works OK in conjunction with System Mechanic 10 - a maintenance utility I have on my machine. If I select the on-line help option from that Menu, FF loads and runs OK. I can open new tabs and have no problem loading other pages. However, even with FF open, if I click a link in an e-mail, I get the XUL Runner error message.
    Although not all symptoms are the same, I am also having problems with IE8. When I run the program it loads, shows a 'connecting' message in the tab header, then closes. If I uninstall FF, then System Mechanic selects IE8 as the default browser, and as with FF, loads OK.
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    Note: Trouble shooting information retrieved using FF when opened with System Mechanic.

    If you have such problems then you need remove the Firefox program folder before installing a new copy of the full Firefox installer.
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  • HT201209 What can I do...I'm having problems with the secret questions and I need to buy an item now....I'm pretty sure I answer ok as I have written down everything.....help me please....

    Please help me, I need to buy an item but there problems with the questions..I'm sure I wrote the correct answer as I have written down just in case but it of not use..... What can I do???...this is my first time in buying a iTunes card....

    Was it purchased from an official Apple Store, not a reseller?  Only Apple Stores sell official factory unlocked phones.  The others sell hacked to unlock phones, and the unlocking is unstable.
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    2. Settings > General > Reset > Reset Network Settings.
    3. Replace SIM card (and reset network settings again)
    4. Restore Phone in iTunes using a backup
    5. Restore in iTunes as new, without using a backup

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