I am having trouble accessing itunes store.  It starts to load but then goes blank.

I can not access the Itunes store.  It will start to load but then goes blank.  Not sure what to do.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.

Similar Messages

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    I am having the same issue... The following are the most common occurances:
    1. Sometimes the progress bar will get to about 45% and then just sit there...
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    3. iTunes crashes all together when i clock on the store button.
    4. Nothing happens at all... as if it wouldnt have the time to be bothered to load at all.
    For the exhuberant amount of money that I and so many others are throwing at Cupertino, you would think they would have a half decent support team that reponds online... instead of tossing blue shirts onto 12-16 jokers into every store they had as if to say... come on in and lets have a go at this the hard way.
    Frusterated.

  • Having trouble accessing itunes store...help please

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    I am having the same issue... The following are the most common occurances:
    1. Sometimes the progress bar will get to about 45% and then just sit there...
    2. Every once and a while the store will half load but it looks like a poorly scripted website circa 1996... all text and hyperlinks (which don't work i might add.. see number 1.)
    3. iTunes crashes all together when i clock on the store button.
    4. Nothing happens at all... as if it wouldnt have the time to be bothered to load at all.
    For the exhuberant amount of money that I and so many others are throwing at Cupertino, you would think they would have a half decent support team that reponds online... instead of tossing blue shirts onto 12-16 jokers into every store they had as if to say... come on in and lets have a go at this the hard way.
    Frusterated.

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    Hi Alexis,
    Thanks for visiting Apple Support Communities.
    If your Apple TV does not connect to the iTunes Store, I recommend the tips in this article:
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    http://support.apple.com/kb/ts1368
    Best Regards,
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  • Having Trouble Accessing iTunes Store...

    I cannot access the iTunes store by any method in my wireless network or a hard line to the internet. I have every other feature on every other device in my home for online content, but I simply cannot get into the itunes store from my Apple TV, iPhone, MacBook Pro, Mac Pro...NOTHING!! It sporadically came back a few minutes ago on my ATV, then zap...Gone again...Still have online content...ATV connects to You Tube just fine...Just no iTunes store. Has this happened to anybody? Please help...

    On all of my machines? not at all never have...not even on my iPhone.
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  • Anyone else having trouble with Itunes store? My account says I have entered the wrong security code for my credit card

    Anyone else having trouble with Itunes store? My account says I have entered the wrong security code for my credit card

    Yes, it happens to me all the time. I deleted an app because it froze the. Tried to redownloading it but it wouldn't let me ivd tried all of my cards and nothing works. I thought it was because I had a negative balance but I have a to of money all accounts. It'd be very helpful if someone could help us out.

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    I have trouble accessing itunes store with apple tv. Can anyone help me?

    i have same issue. netflix is fine. Itunes on an appletv is slow and then times out.. cant connect to server. Is the server, or a pipe,  just overloaded?

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    I am having trouble updating iTunes 10.7- it downloads about 70% then stops and says error. What can I do to update??

    I'd first try downloading an installer from the Apple website using a different web browser:
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  • HT204370 I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

    I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

    Hi brett242424,
    Welcome to the Support Communities!
    The movie would be in your iTunes library, in the Movies application.  However, if the rental period has expired, you may need to contact the iTunes Store Support about your situation:
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  • HT4623 I'm having trouble launching iTunes Store on my phone since new update.

    I'm having trouble launching iTunes on iPhone 4 since new updates.

    Hello Mdimbo1,
    Thank you for providing so much detail about the issue you are experiencing with the iTunes Store after updating to iOS 7.
    The first thing I recommend is quitting and relaunching the applications on your iPhone:
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    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
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    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    If you are still seeing the same issue after quitting and relaunching the iTunes Store, I recommend restarting your phone and then resetting if it's still not working:
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
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    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    You can find the full article here:
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    iTunes: Restoring iOS software
    http://support.apple.com/kb/HT1414
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    I have the new update for Itunes for windows 7. Every time i try to access the Itunes store it takes forever to load.  It just says "Accessing Itunes Store".  Ii this my Internet connection. Because i use Wifi.  Or is it my Firewall. Or completely something else?  Once i cancel the connection it comes up with an error message WE CAN NOT COMPLETE YOUR REQUEST DO TO AN UNKNOWN ERROR OCCURRED(-50). HELP!!!

    Every time i try to access the Itunes store it takes forever to load.  It just says "Accessing Itunes Store".
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    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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    Sounds like your computer is having additional issues.  I suggest taking it to your nearest Apple Store.

  • TS1398 Despite all my software are up to date, How can I connect to iTune? store. I can access itune store on my Mac( Lion ) but cant do the same form my iPhone that is synced with my Mac. Please help as I cant update my useful apps.

    Whenever I try to update my apps from my 4S iPhone it says " can not connect to iTune store.". I can do the same from my Mac PC with same password.

    Try logging out of your account on the iPhone by tapping on your id in Settings > Store and then log back in and see if it then works.

  • My itunes store won't open, the screen just goes blank-help!

    Whenever i try to open my itunes store it just comes up with a blank screen with simply 'Itunes store' in the middle. I have had this problem for about 5 months- ever since i got an ipod touch. Does anybody else have this problem? Help!

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

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