I am having trouble answering my old security questions for my itunes account and it is creating a problem because I am not able to purchase apps/songs on my new IPAD. What phone number/email adress should I call to get a quick response to my issue?
I have recently bought an IPAD 2 for my girlfriend and have encountered a problem with purchasing apps through my itunes account. It is requesting that I not only enter my pasword (which I know) but answer my old account questions, which I have forgotten the answers to. It had since locked me out of changing my questions for eight hours. Is there any number I can call to prove that I am the real owner of my itunes account so my girlfriend will be able to use her ipad to purchase new apps without having to go through the trouble of using one of my other apple devices? Random information: I believe my questions were set back in 2007 when I purchased my first ipod nano, since then I have used this same itunes account for my own ipod touch and ipad 2 and my girlfriends iphone 1st generation. I have never run into a problem regarding my questions before on any of these devices
http://www.apple.com/support/itunes/contact/
Similar Messages
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HT1491 How do i get my answers to my security questions for my itunes account
How do i get my security questions answers for my itunes account
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
I forgot my security questions for my itunes account and now I can't buy music.
I wanted to buy some music for my ipod. I go to buy a song and it says I need to answer my security questions? i don't remember them so after a lot of guessing and failing I google how to change my security questions and I found out how to do it, go to my account and there should be a link there and type in my new questions but the link isn't there, what do I do?
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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I forgot to answer the security question to my iTunes account and I need to reset or restore answer
I forgot to answer the security question to my iTunes account and I need to reset or restore answer
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT4623 How do I reset my security questions for my iTunes account?
How do I reset my security questions for my iTunes account?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures contact Apple. See: http://www.apple.com/support/itunes/contact/ -
How do I reset my security questions on my iTunes account if I do not remember the answers to them?
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(94839) -
HT1918 I would like to change my security questions for my itunes account
hi, i would like to change my security questions in itunes please.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
Having a hard time with the ability to change my security questions because it keeps asking me for the answers and I don't remember the answers to them
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101026) -
My email is valid and I know this because I am receiving other email from Apple and this is the only email I have not been able to recieve. please help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97764) -
HT5312 I'm not getting the link to change or secure my security questions for my iTunes account
I am trying to change/rescue my security questions from my other email account. The option that appears under the securtiy question which says "secure your questions by email" doesnt appear for me. Now I'm stuck in the US store and I can't make any purchases and I can't change my country/region before spending my credit in the US store.
You will only get the reset link if you have a rescue email address on your account, if you aren't getting the link then you don't have one, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in the country where you and your iTunes account are to get your questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
How do I change my security questions for my iTunes account?
I tried to download songs and it wouldn't let me because I forgot my security question answers someone please help me.
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(88751) -
HT1689 How retrieve your lost security question for your iTunes account
How retrieve a lost answer from your account question setting?
Click here for information. If you forgot more than one answer and can't get them emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85446) -
TS1292 I forgot my security question for my itunes
I forgot my answer to my security question for my iTunes . So now I can't download a song .. What do I do to fix this
Rescue email address and how to reset Apple ID security questions
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HT201303 How do you change your security questions for your iTunes accout?
How can I change my security questions for my iTunes account?
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813 -
I never set up any security questions for my apple ID and I was asked on the app store to sign in and answer my security questions, I never made any in the first place and it came up with questions that I didn't know. I've already been in support and tried to reset them, but I have to answer the security questions in order to change them. Is there any way to find out what they are?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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