I am having trouble connecting to my in-home internet via wireless router. It says it is connected, but when I try to open email, no connection is found. This also occurs for Safari and Facebook. I am connected by Charter Cable.

I am having trouble connecting to my in-home internet via my wireless router. The IPad says I'm connected to the router, but I am unable to receive email, Facebook and Safari. I run through Charter Cable.  This only occurs on my IPad. My desktop works fine.

Although it may ultimately be necessary to perform a Factory Default Reset on the AirPort Extreme and start over with a new configution, we can first try to see if things will work with the existing settings on the device.
Push the reset button (if present) on the cable modem
Power off the modem by pulling the power cable
Remove the internal battery from the modem (if easily accessible)
Power off the AirPort Extreme and every other device on the network....order is not important
Wait at least 20 minutes....longer is better
Re-install the battery in the modem if it was removed previously
Make sure that the Ethernet cable from the modem is connected to the WAN port (circle of dots icon) on the AirPort Extreme
Power up the modem and let it run 4-5 minutes buy itself
Power up the AirPort Extreme and let it run 4-5 minutes
Then power up each other network device one at a time about a minute apart
Check for a good Internet connection on the network with all devices
If still no luck, you will need to perfom a Factory Default Reset on the AirPort Extreme as follows:
Pull the power plug from the back of the AirPort Extreme
Hold in the reset button and keep holding it another 8-10 seconds while you simultaneously plug the power back in to the AirPort Extreme
Release the reset button and allow 25-30 seconds for the AirPort Extreme to restart to a slow, blinking amber light
Then open AirPort Utility end reconfigure the AirPort Express again.

Similar Messages

Maybe you are looking for

  • Recipient address rejected: User unknown in relay recipient table

    Running GW 7.0.3 on NW 6.5.6. Can anyone tell me if this is my problem or if it is the recipients system. Other email to the same domain goes through. Thanks, Bill

  • Help!  Numbers file lost?

    Hello, So I opened an exiting spreadsheet file. I deleted what was in the cells, I then hit duplicate and then saved that duplicate as a new file. Problem now is when I open the old original, all the data is gone.  Did it save and over write?  I neve

  • Cache Management: Firefox does not behave as expected when setting cache preferences

    I presently play a game online and override my cache management. I Set in the preferences the following parameters. browser.cache.disk.max_entry_size = 2000: browser.cache.disk.smart_size.enabled = false However, when I check the properties of the ca

  • Where do I get the adobe presenter installer for 64 bit?

    I bought presenter 8 today thinking that it would work in 64 bit office PowerPoint but I can't download or find the 8.01 version that has the 64 bit installer. Does it not exist after all?

  • Configuring Proxy Service for MQ Transport

    Hi When we configure a MQ Proxy service, we get an option by the name "Endpoint URI 'GET' options ", I wanted to know what is the default setting for this option, i.e if i do not set anything in this tab then what value OSB defaults it to? Its Urgent